Russian Customer Service Advisor

About us

 

Capgemini’s Cloud Infrastructure Services unit is a global team of technology experts and domain specialists that helps businesses from all around the world extract maximum business value from their IT investment and facilitates their journeys to the cloud.

In addition to facilitating journeys to the cloud, we support businesses by providing services such as helpdesk services (human and AI powered), network access and maintenance, hosting and maintaining applications, IT operations and much more. We do all this in 24 languages from 4 locations in Poland.

Join our global team and be part of technology transformation. 

 

Who are we looking for?

 

Candidate's profile

  • Very good Russian language skills both verbal and written
  • Good English skills
  • Excellent verbal and written communication skills
  • Professional telephone manner
  • Basic experience in Windows XP (Windows 7 would be an advantage), MS Office, MS based applications
  • Basic technical support experience an advantage but not necessary
  • Flexible, well-motivated team player, ability to work under pressure

 

 

What will you do?

 

  • Handling incoming phone calls / e-mails from customers regarding technical issues related to: hardware, software and network
  • Delivering professional and prompt service to the customers
  • Keeping records of all customers’ enquiries in the reporting system
  • Analyzing and resolving most common enquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem
  • Sending more complex enquiries to the relevant IT Support Team

 

What we offer?

 

Atmosphere

  • Working with great people and in legendary atmosphere
  • No formal dress code
  • Annual family picnics
  • Unforgettable integrational events
  • Employee volunteering opportunities and interesting CSR projects
  • We value and respect diversity in terms of gender, nationality, roles, age, interests
  • Internal celebration initiatives: Children's Day, St. Nicholas Day and many more
  • Supporting employees' hobbies: Business Run, e-sport games, basketball, volleyball

 

Development

  • Development in expert or leader competencies
  • Broad training offer with possible co-funding
  • Access to MIT Sloan Management Review Polska knowledge base
  • Introduction plan for new employees and Buddy Initiative
  • A wide range of instructor-led and e-learning trainings
  • Co-financing for post-graduate studies and courses
  • Many companies under one roof / internal headhunters
  • Internal development events: conferences, meetings, communities
  • Education First platform for learning English online

 

 

    Benefits

    • Bonuses, including those for new employees recommendation
    • Additional life insurance
    • Access to MyAudiobooks – Entertainment and personal growth in audio version
    • Attractive package of extra benefits of your choosing (fitness, gym, cinema, etc.)
    • Disability inclusion, assistive technologies, reasonable accommodations
    • Private medical care for you and your family
    • Bicycle parking and carpooling options
    • Free coffee, water, milk and wide range of teas
    • Anti-smog plants in offices
    • Car leasing

    Ref:

    403023

    Opublikowane:

    2020-01-07

    Poziom doświadczenia:

    Entry Level

    Typ zatrudnienia:

    Umowa czasowa

    Lokalizacja:

    Krakow

    Business units:

    Cloud Infrastructure Services

    Department:

    Others

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