Major Incident Manager

Recruitment process for this position and onboarding trainings are conducted online.

                                             

What do you need to start?

  • Confidence to drive and manage large conference calls.
  • Ability to identify trouble spots quickly and an excellent team player
  • Should be able to support 24*7 process
  • Excellent communication skill to drive routine communication of status to senior management and customer.
  • Knowledge of technology in terms of servers, infrastructure etc. would be an added advantage

 

What duties will help you grow?

  • Managing the process to restore normal service operation as quickly as possible to minimize the impact to business operations
  • Monitor the incidents to ensure that the Service Level Agreements (SLA) and Operational Level (OLA) Agreements are respected
  • Sending an outage/notification against occurrence of any major incident and to share its updates with stakeholders
  • Escalate unresolved incidents to SDMs and higher management for faster resolution
  • Driving, developing, managing and maintaining the major incident process and associated procedures

 

What have we prepared for you?

Space where you can develop yourself: 

  • Development programs, external courses, education & certificates co-funding, NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings: e.g. Excel, VBA, RPA or customer care.
  • Flexible working hours thanks to a variety of projects (standard, part time, late shifts). Ask your recruiter about possible options.

Our legendary atmosphere: 

  • We don’t have a rigid dress code, but what we do have are awesome communities and world– changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and simply… like each other!

A lot of benefits:

  • Private medical care which can be extended by a package of dental services purchased on preferential terms. 
  • Private life insurance which can be extended by oncology package purchased on preferential terms.
  • Referral bonuses for recommending your friends to Capgemini.
  • Access to Inspiro Audiobooks & Nais (cinema tickets, Multisport and more).
  • Offices in great locations, car leasing program, carpooling options and bicycle parking. 

 

Who are we?

Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of the teams is End User Services – part of a business unit called Cloud Infrastructure Services. 
In our offices in Poland, we work as a team of 2500 employees, helping our customers around the globe to solve their IT issues. 

Do you want to know more? Watch a video: https://www.youtube.com/watch?v=ShubpoagRWA
 
Do you have any additional questions about our job offers? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska).

 

Ref:

1235221

Opublikowane:

2022-03-01

Poziom doświadczenia:

Experienced Professional

Typ zatrudnienia:

Stałe zatrudnienie, pełny etat

Lokalizacja:

Katowice

Business units:

Corporate Common and Other

Department:

Infrastructure & Service Integration