IT Technical Support – Desktop Analyst

About us

Capgemini is a global leader in consulting, technology services and digital transformation. Capgemini Poland’s Business Services unit is at the forefront of innovation in areas such as HR Services, Finance & Accounting, Supply Chain, Intelligent Automation and Business Transformation. Our international team features people from 60 different nationalities, and we work on exciting, multi-lingual projects with some of the world’s leading brands.

Who are we looking for?

Before you start our induction training we will check if you:

  • are well motivated team player with ability to work under pressure and in changing environment
  • are able to work with minimum supervision and perform under pressure to tight deadlines
  • are able to work effectively and flexibly in a small team
  • have well structured multi-tasking skill
  • have attention to details
  • have proactive and ‘can do’ attitude

Essential:

  • Good English language skills (B2)
  • Excellent knowledge of Windows 7 and Windows 10
  • Good knowledge of MS Office 365
  • Basic knowledge of and experience in troubleshooting networking issues
  • Basic knowledge of Active Directory
  • Basic knowledge of Microsoft Server systems
  • Experience in customer care
  • Basic ITIL knowledge
  • Willing to work in shifts during regular office opening hours
  • Willing to work outside office opening hours by occasion
  • Willing to travel to other office locations

Nice to have:

  • At least BSc degree in ITC or similar
  • IT Hardware knowledge
  • Apple Mac OS knowledge is a plus
What will you do?
  • 1st and 2nd level Helpdesk for users (supported hardware, software, applications & tools)
  • Onsite (Hand/Eyes) support contact for Projects, Service Desk and other teams
  • Office equipment checks, support and maintenance (printers, projectors, meeting room screens, video conferencing systems etc)
  • REMEDY (ITSM) call registration or other ticket registration system
  • H/W break fix and maintenance
  • Paperwork for asset & finance management
  • PC preparations (W’10 incl. MS Office build, configuration) and startup training (provisioning) to new users
  • PC and PC supply provisioning
Who will you be working with?

We are divided into six cities, but despite that we are working as a one team, supporting each other in daily activities, in friendly and partnership-based atmosphere. Within this team you will have an opportunity to support local IT infrastructure and cooperate with other support teams across the world.

What we offer?

Atmosphere

  • Working with great people and in legendary atmosphere
  • No formal dress code
  • Annual family picnics
  • Unforgettable integrational events
  • Employee volunteering opportunities and interesting CSR projects
  • We value and respect diversity in terms of gender, nationality, roles, age, interests
  • Internal celebration initiatives: Children’s Day, St. Nicholas Day and many more
  • Supporting employees’ hobbies: Business Run, e-sport games, basketball, volleyball

Development

  • Development in expert or leader competencies
  • Broad training offer with possible co-funding
  • Access to Harvard Business Review knowledge base
  • Introduction plan for new employees and Buddy Initiative
  • A wide range of instructor-led and e-learning trainings
  • Co-financing for post-graduate studies and courses
  • Many companies under one roof / internal headhunters
  • Internal development events: conferences, meetings, communities
  • Education First platform for learning English online

Benefits

  • Contract of employment for an indefinite period
  • Bonuses, including those for new employees recommendation
  • Additional life insurance
  • Attractive package of extra benefits of your choosing (fitness, gym, cinema, etc.)
  • Disability inclusion, assistive technologies, reasonable accommodations
  • Private medical care for you and your family
  • Bicycle parking and carpooling options
  • Free coffee, water, milk and wide range of teas
  • Anti-smog plants in offices
  • Car leasing

Ref:

ITTS/ENG/KTW

Opublikowane:

2019-05-24

Poziom doświadczenia:

Experienced

Poziom edukacji:

Bachelor's degree or equivalent

Typ zatrudnienia:

Permanent Contract

Lokalizacja:

Katowice

Department:

Business Services

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