IT Process Consultant

Recruitment process for this position and onboarding trainings are conducted online.

What do you need to start?

  • Very good spoken and written English
  • Efficient task management skills
  • Proactive approach, willingness to learn & mind full of ideas
  • Good knowledge and experience of ITIL processes (Mainly Incident, Change and Release management)
  • Attention to detail
  • Experience with conference calls and technical bridges
  • Ability to work under pressure


It’s not essential, but we appreciate if you also have:

  • ITIL Foundation certificate, preferably v4
  • Knowledge about server infrastructure


What duties will help you grow?

  • Cooperating with various Technical Teams, Senior Incident Managers, and Regional / Global Account Managers
  • Coordination, planning, escalation, communication, and resourcing during Incident, Change and Release management
  • Working close with the business and being first point of escalation for any technical or process related issues – you will be responsible for coordinating and reporting progress of various cases


What have we prepared for you?


Space where you can develop yourself: 

  • Development programs, external courses, education & certificates co-funding, NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings: e.g. Excel, VBA, RPA or customer care.
  • You will have a possibility to join various technical communities. 
  • Flexible working hours thanks to a variety of projects. Ask your recruiter about possible options.


Our legendary atmosphere: 

  • We don’t have a rigid dress code, but what we do have are awesome communities and world– changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and simply… like each other!

A lot of benefits:

  • Private medical care which can be extended by a package of dental services purchased on preferential terms. 
  • Private life insurance which can be extended by oncology package purchased on preferential terms.
  • Referral bonuses for recommending your friends to Capgemini.
  • Access to Inspiro Audiobooks & Nais (cinema tickets, Multisport and more).
  • Offices in great locations, car leasing program, carpooling options and bicycle parking. 


Who are we?

Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of the teams is Data Services – part of business unit called Cloud Infrastructure Services.  


Do you want to get to know us better? Watch a video:


Do you have any additional questions about our job offers? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska).





Poziom doświadczenia:

Experienced Professional

Typ zatrudnienia:

Umowa czasowa



Business units:

Cloud Infrastructure Services


Infrastructure & Service Integration