Incident Manager with French

Recruitment process for this position and onboarding trainings are conducted online.

                            

What do you need to start?

  • very good verbal and written French language;
  • presenting La Niaque! attitude;
  • ability to work under pressure to meet tight deadlines;
  • good command of MS Office suite;
  • good management and communication skills,
  • basic ITIL knowledge and Incident Management process knowledge.

It's not essential, but we appreciate if you also have:

  • ITIL certification

 

What duties will help you grow?

  • Managing and follow-up of incidents according to agreed service levels;
  • opening and coordination of MIRTs in order to accelerate the resolution process for incidents presenting the risk of breaching agreed time targets;
  • opening and coordination of MIRTs for Major Incidents as well as coordinating actions and their resolution process;
  • providing support to technical managers.

 

What have we prepared for you?

Space where you can develop yourself:

  • Development programs, external courses & conferences, co-funding for certificates, NEXT platform with free access to TED talks, Coursera materials, articles and virtual trainings: MS Azure, AWS, Google Cloud or ServiceNow. 
  • You will have possibility to join various technical communities.
  • Flexible working hours thanks to a variety of projects. Ask your recruiter about possible options.

 

Our legendary atmosphere:

  • We don't have s rigid dress code, but what we do have are awesome communities and world – changing initiatives. There's always someone happy to start a day with a cup of coffee with you – even virtually! We are a big company with unique atmosphere – we make friendships, share important moments, and… simply like each other!

 

A lot of benefits:

  • Well-being package (private medical care, additional life insurance & StayWell helpline).
  • Referral bonuses for recommending your friends to Capgemini.
  • Inspiro Audiobooks & MyBenefit access.
  • Offices in great locations, car leasing program, carpooling options and bicycle parking.  

 

Who are we?

Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of the teams is Data Services – part of business unit called Cloud Infrastructure Services.

Do you have any additional questions about our job offers? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska) to check when we organize our next Recruitment Hours. Then, you can speak directly with our recruiters via Messenger.

Ref:

622341

Opublikowane:

2021-01-15

Poziom doświadczenia:

Experienced Professional

Typ zatrudnienia:

Stałe zatrudnienie, pełny etat

Lokalizacja:

Katowice

Business units:

Cloud Infrastructure Services

Department:

Infrastructure & Service Integration