Service Delivery Manager

Recruitment process for this position and onboarding trainings are conducted online.

What do you need to start?

Service Delivery Manager is accountable for the contract obligations, financial agreements, organic sales opportunities and overall client satisfaction. We are looking for a profile with experience on workplace management. The resource will manage the interactions with the branches of the customer in different countries therefore, previous experience in international context are welcomed.

•    Experience of 8-12 Years in ITC welcomed
•    Service Delivery success track
•    People Leadership skills
•    Technology Awareness
•    Business Leadership experience
•    Client Acquisition & Development experience   
•    Conflict Management, Decision Making & Judgment, 
•    Concise communicating
•    Good  presentation skills
•    Influencing skills              
•    Negotiating skills             
•    Project Financials, KPI’s & Reporting
•    Full business proficiency in English is a must

What duties will help you grow

•    Ensure that the managed areas within the service are performing to contractual targets.
•    Ensure that service levels are met in line with the SLAs defined, based on clear understanding of the contract and the SLAs defined therein.
•    Set up and manage
upkeep of service delivery model, in alignment with contractual obligations
•    Manage and assure the qualities of delivery to the client, by ensuring Process Implementation, compliance, incident management & Continuous Service Improvement
•    Identify, Mitigate and Monitor Risks and Issues in the delivery
•    Ensure continuous and smooth communication w.r.t. service delivery among all stakeholders and team members, as needed. Manage escalations effectively.
•    Oversee delivery related forecasting and reporting as needed
•    Participate in transition activities, as needed, to ensure that service is not impacted while transitioning any function

What have we prepared for you?

Space where you can develop yourself: 
•    Development programs, external courses, education & certificates co-funding, NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings: e.g. Excel, VBA, RPA or customer care.
•    Flexible working hours thanks to a variety of projects (standard, part time, late shifts). Ask your recruiter about possible options.
 
Our legendary atmosphere: 
•    We don't have a rigid dress code, but what we do have are awesome communities (e. g OUTfront, Women@Capgemini, Foreigners Community) and world– changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and simply… like each other!
 
A lot of benefits:
•    Possibility to work in terms of Flexible Work Policy, which include work in a hybrid model, flexible working hours, equipment package and more. 
•    Private medical care which can be extended by a package of dental services purchased on preferential terms. 
•    Private life insurance which can be extended by oncology package purchased on preferential terms.
•    Referral bonuses for recommending your friends to Capgemini.
•    Access to Inspiro Audiobooks & Nais (cinema tickets, Multisport and more). 
•    Offices in great locations, car leasing program, carpooling options and bicycle parking. 

Who are we?

Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of the teams is End User Services - part of a business unit called Cloud Infrastructure Services. 
In our offices in Poland, we work as a team of 2500 employees, helping our customers around the globe to solve their IT issues. 

Do you want to know more? Watch a video: https://www.youtube.com/watch?v=ShubpoagRWA
 
Do you have any additional questions about our job offers? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska).

 

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Opublikowane:

2022-05-26

Poziom doświadczenia:

Experienced Professional

Typ zatrudnienia:

Permanent Full Time

Lokalizacja:

Any Poland Base

Business units:

Cloud Infrastructure Services

Department:

Infrastructure & Service Integration