SIAM Consultant B2

About Us


Experience Role: Service Management Consultant

Project/Team: SIAM

Location: Katowice / Kraków / Opole / remote possible

Grade: B2


Job Responsibilities


What duties will help you grow as an expert? 

  • Conducting consultancy work including service and governance reviews, service maturity assessments, transition and transformation projects on the ServiceNow platform (eg. ITSM, HRSD, CSM, ITBM, ITOM) 
  • Gathering business requirements and translating them to functional requirements, working directly with delivery teams, service providers, customers and developers to design process models and ITSM solutions, test, transition and coordinate the overall implementation  
  • Bringing Service Management expertise and best practices including training, mentoring and staff augmentation, act as a key contributor in complex or critical customer environment 
  • Building customer relationships by delivering above client expectations on assigned deliverables 
  • Assisting with ITIL service strategy advice and service design solutions 


What your development path can look like? 

  • Discover IT! You will start your career from the onboarding plan where you’ll grab the basics. When you gain some experience remember that there’s a variety of roles that you can choose. Become: Service Management Consultant  
  • We will give you possibility to grow in professional career among 60+ other SIAM team members. You will be able to diversify and develop skills within area of IT Service Management and ServiceNow.  


  • You may advance in your career in different directions for many years ahead and become Senior Service Management Consultant, even further Solution Architect or People Manager and get certified in ServiceNow and ITILv4!  
  • You may also discover totally new path and change your direction among other capabilities in Capgemini. 



What do you need to start?

  • Proficient understanding of core IT Service Management (ITIL) processes  
  • Experience in process modelling, automation, and optimization as a part of service transition and transformation projects 
  • Understanding of key project management concepts and methodologies 
  • Proactive approach, ability to take initiative and work independently 
  • Agile mindset, willingness to work with new technologies and to acquire new skills 
  • Excellent command of the English language and experience in communication in an IT organization, ability to communicate on all levels of the organization  


It's not essential, but we appreciate if you also have:  

  • ITIL v3/v4 certification 
  • Hands-on experience in configuration, administration and integration of the ServiceNow platform (ITSM, ITOM, ITBM, CSM, HRSD) confirmed through ServiceNow certification.
  • We don’t require professional experience. You will be working among experts, where willingness to learn new things is supported by a wide range of trainings designed to improve your skills. 

Mobility Requrements after pandemic

Ability to travel: 30%+ travelling to EU (weekends at home), as well as to USA/ Canada/ Asia regions outside EU (weekends abroad)







Poziom doświadczenia:

Experienced Professional

Typ zatrudnienia:

Fixed-term Contract



Business units:

Cloud Infrastructure Services