Service Desk Analyst with French or German

Recruitment process for this position and onboarding trainings are conducted online

                

What do you need to start?

  • knowledge of English at least  B2, with strong motivation to learn IT
  • knowledge of French or German at least B2
  • flexibility to work in shifts (24x5)
  • willingness to learn and support new and quickly changing technologies
 

It's not essential, but we appreciate if you also have:

  • any prior IT-related experience
  • motivation to gain knowledge of Service Desk procedures and process

What duties will help you grow?

  • deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet
  • monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
  • gather customer’s informaon and determine the issue by evaluating and analyzing the symptoms and diagnose and resolve technical hardware and software issues involving internet connecvity, email clients etc.
  • idenftiy and escalate priority issues per Client specifications and registering an incident and / or Service Request reported via email /phone in the ITSM Tool
  • tracks the progress of owned Service Call during entire lifecycle (from start to end, register to close) to ensure that it is resolved within the agreed Service Level Agreement (SLA) and updates Service Call records if necessary

 

What have we prepared for you?

Space where you can develop yourself:

  • Development programs, external courses, education & certificates co-funding, NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings: e.g. Excel, VBA, RPA or customer care.
  • Flexible working hours thanks to a variety of projects (standard, part time, late shifts). Ask your recruiter about possible options.

Our legendary atmosphere:

  • We don't have a rigid dress code, but what we do have are awesome communities and world– changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and simply… like each other!

A lot of benefits:

  • Private medical care which can be extended by a package of dental services purchased on preferential terms.
  • Private life insurance which can be extended by oncology package purchased on preferential terms.
  • Referral bonuses for recommending your friends to Capgemini.
  • Access to Inspiro Audiobooks & Nais (cinema tickets, Multisport and more).
  • Offices in great locations, car leasing program, carpooling options and bicycle parking.

Who are we?

Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of the teams is End User Services - part of a business unit called Cloud Infrastructure Services. In our offices in Poland, we work as a team of 2500 employees, helping our customers around the globe to solve their IT issues.

Do you want to know more? Watch a video: https://www.youtube.com/watch?v=ShubpoagRWA

Do you have any additional questions about our job offers? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska).

Ref:

1369361

Opublikowane:

2022-05-26

Poziom doświadczenia:

Experienced Professional

Typ zatrudnienia:

Permanent Full Time

Lokalizacja:

Any Poland Base

Business units:

Corporate Common and Other

Department:

Infrastructure & Service Integration