Simplifying Work Order Management for a Smart Meter Rollout at Stedin

Capgemini deploys Oracle Business Process Management software for Dutch energy utility

The Situation

Energy Distribution Network Operator (DNO) Stedin manages part of the Dutch grid, and provides gas and electricity to more than two million domestic, business and government customers in the most populous region of the Netherlands, the Randstad. The company also has the responsibility of installing smart meters for its customers. It is believed that insight into actual energy consumption by households will reduce the consumption significantly. In 2007, the Dutch Government therefore decided that all homes in the Netherlands should have smart meters installed.

This decision posed a challenge to Stedin – they needed to install 10 times more smart meters in the near future to meet the initially set deadline. This meant that the job could no longer be performed manually but needed to be completed with an automated process involving more subcontractors. And the increased volume required new interfaces and workflows. Stedin needed to prepare for this huge smart meter roll-out to its customers, and comply with the new law. At the same time, the company wanted to improve control of its processes and make its operations more efficient.

With a proven track record in large and complex Smart Energy Services (SES) projects worldwide, and expertise in Business Process Management (BPM), Capgemini won implementation of a solution for Stedin to help meet its challenges.

The Solution

Capgemini assessed Stedin’s objectives and, as a vendor-independent service provider, proposed Oracle-based applications and technology as the best solution for the energy company. Capgemini, an Oracle Diamond level partner, worked with Oracle’s pre-sales team in the Netherlands on detailed technical questions, quality checks and verification

The team deployed several components of Oracle Fusion Middleware including Oracle Business Process Management, Oracle Business Activity Monitoring, Oracle Service Bus, Oracle Application Development Framework (ADF) and Oracle BI Publisher Database components for Stedin’s organization. Weekly workshops were held with Stedin’s staff for them to learn about the full power and possibilities of BPM by working through all of it’s process structures in detail.

The project was the first Oracle BPM/SES project of its size in the Netherlands. Every phase of the project was delivered on time and within budget.

The Result

Stedin is now prepared for the large smart meter roll-out in the Netherlands. With its team of professionals trained in state-of-the-art BPM technology, the company has more control of its internal processes, and its operations run more efficiently than ever before. Stedin not only has an excellent view of its Work Orders, but can proactively manage them to meet its objectives on time and within budget.

The project was such a success that Oracle invited Stedin and Capgemini to give a joint presentation at Oracle OpenWorld 2011, Oracle’s annual flagship industry event in San Francisco, US.


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