HMRC has Modernized its Printer Estate, Without Capital Investment

HMRC replace old printers, copiers and faxes with fewer multi-functional devices which improve service, cost less to run, and save electricity and paper

The Situation

HM Revenue & Customs, one of the UK’s largest Government departments, had a fleet of 11,800 printers, copiers and faxes which were up to 13 years old, and expensive to maintain. The wide variety of manufacturers and functionality made it difficult to control the cost of support and consumables, and resolving problems was often time consuming for users. To support HMRC’s efficiency drive, Capgemini removed the old equipment and introduced a managed print service which costs less, uses less carbon and improves service.

The Solution

Capgemini introduced and now runs 4,300 new desktop printing devices, many of which are multi-functional as they print, copy, fax and scan. The entire fleet is centrally managed, including security, fault-fixing and consumables. The new Managed Print Service (MPS), which has a fixed monthly charge for each device, and a variable consumption-based charge for toner, was introduced with no capital outlay from HMRC.

The Result

HMRC benefits from the cost advantage of a less complex print environment under asingle managed service contract with onesupplier: Capgemini. The unified service provides modern, efficient equipmentto help improve user satisfaction and productivity, at no additional cost to HMRC. Replacing old kit with 60% fewer, eco-friendly printers saves electricity, toner and paper, and frees up office space.


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