Blogi

Conversational customer experience is the next big battlefield for the hearts and minds of consumers as it promises to fundamentally alter their relationship with brands.

It is critical to distinguish and separate any digital agent into two logical parts: the highly anthropomorphized user interface, and the digital logic driving the interaction.

„Masters’” expectations of what they can achieve with automation are higher than those of their less advanced peers, or “Novices.”

Why are finance leaders so keen on digital transformation?

The ‚let’s buy’ approach embraces innovation within the banking landscape as well as the adoption of new skills.

Focusing on the little things in a business process transformation journey can make the biggest difference.

Customers never evaluate one particular interaction or experience, but look at the process as a whole.

The astronomical growth of AI-based services requires outsourcing partners to provide the kind of capability their clients may struggle to provide themselves.

Having a robotic workforce at your command is all well and good, but how do you get it to perform the way you want it to?

More than one-third (34.2%) of customers said they are likely to adopt smart ecosystems, and 36.9% of insurers said they want to be among the first-movers in the use of connected devices

How Dŵr Cymru Welsh Water has transformed its financial planning using the SAP BPC 10.1 Embedded Model solution that Capgemini SAP Enterprise Performance Management Solutions team has designed and developed for them.

S/4HANA implementation – defining the road map will be harder than defining the destination