Capgemini Polska

Making the workplace more human with AI and automation

Predications such as this one by PwC estimate that 30%–40% of jobs will be automated by 2030, especially in the transportation and manufacturing industries. Does this necessarily mean that many of us will become unemployed? Of course, not. Humans will be augmented and enabled with AI capabilities to better perform their jobs, which will in effect free up their capacity. However, new solutions and technologies will require that new skills and hence new jobs and even new industries be created.

How will this inevitable change impact the workplace now and in the future? Let’s take a look at a couple of use cases from the perspective of a knowledge worker’s lifecycle.

Before being hired:

At the moment of hire:

During the first day at work:

At workplace:

All these solutions free up capacity, save time spent typically on mundane tasks, and as a result, shift the focus of work to human qualities – creative thinking, empathy, collaboration, relationship building. At the same time, new jobs have to be created, such as data scientists, AI developers, content designers, AI analysts. Consequently, customer experience, engagement and work culture are improved making workplace more human with the help of AI and automation.

Want to know more? Visit our Connected Employee Experience webpage or contact Lukasz directly.

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