AI itself in an umbrella term, coined at the Dartmouth Conference in 1956, that encompasses various applications of computational intelligence. It ranges from simple process automations, to more intelligent decision making.
AI is an incredible opportunity to fundamentally change every corner of our world, for the better! The four jewels of the AI crown are:
- Enhanced labour productivity – achieving more from your workforce.
- Enhanced tailoring – creating goods and services that are more bespoke to individual customers, that better align to their wants and needs.
- Improved quality – ensuring what leaves the factory or office is up to ever higher standards.
- Expedited processes – delivering services faster and reducing waste.
These are dreamy ambitions that any leader wants to make a reality. But like landing a human on the Moon (or Mars now), no great achievement is ever easily grasped.
Let’s consider just some of the challenges of implementing AI in your organisation.
It’s not easy > The simple fact is this: getting AI right is hard! Eliciting that slither of an insight is very difficult in amongst a vast and ever-growing amount of data. In fact, the IDC predicts that worldwide data creation will grow to 175 zettabytes by 2025.
Eureka…oh, too late > Organisations are full of smart people and tools that can derive fascinating and profitable insights. However, businesses often suffer from ineffective decision making due to superfluous processes or individual fear of reprisals. This can prevent key insights from ever becoming a reality or making it to market in time.
I vs. We can change > Let us say you introduce new ways of working to enable your AI driven insights, have you taken your workforce on that journey? Does your newly augmented human-AI workforce have the skills and knowledge necessary to make that insight a reality? Did you know that 47% of Gen Y and Gen Z employees consider their skill set is redundant or will be redundant in the next four to five years? Education and engagement are key to quell your workforce fears of change as best you can and encourage them to embrace the opportunities of this technology.
Too much, too fast > Though it’s tempting to launch a sizeable transformation programme from the word go, sometimes it’s better to act small – hit big! Transformation of this kind needs sustainable, controlled, and adaptive introduction over-time, thereby enabling your organisation to adjust and properly weave the technology into its DNA.
The truth is, there is no silver bullet on how to do AI organisational transformation. Every need is different, and every organisation is unique. Whilst I can’t tell you here precisely what you need to succeed, I can give you some recommendations.
Ask yourself, is your organisation built to realise the insights and wisdom that AI can bring you?
Here are some Top Tips to help you realise your AI potential.
Organisation |
|
![]() |
|
Governance |
|
![]() |
|
Ways of Working |
|
![]() |
|
Performance Measures |
|
![]() |
|
Managing the Change |
|
![]() |
|
Please feel free to contact me or the UK Invent, People and Organisation team if you’d like to discuss what digital tools could help you overcome your challenges.
Author
Benjamin Britton
Benjamin Britton has been a Consultant in the Organisation Dexterity team of People and Organisation since 2018. He has a BA (Hons) in Business Management with Finance from Pearson College London. He is fascinated by the profound short to long term impacts that AI will bring and is keen to explore how organisations and indeed the United Kingdom must evolve at every level to thrive from its emergence.