{"id":866132,"date":"2026-02-24T07:09:47","date_gmt":"2026-02-24T07:09:47","guid":{"rendered":"https:\/\/www.capgemini.com\/no-no\/?post_type=client-story&#038;p=866132"},"modified":"2026-03-04T07:15:48","modified_gmt":"2026-03-04T07:15:48","slug":"navy-federal-credit-union-transforms-its-legacy-back-office-processes-by-harnessing-ai","status":"publish","type":"client-story","link":"https:\/\/www.capgemini.com\/no-no\/news\/client-stories\/navy-federal-credit-union-transforms-its-legacy-back-office-processes-by-harnessing-ai\/","title":{"rendered":"Navy Federal Credit Union transforms its legacy back-office processes by harnessing AI"},"content":{"rendered":"\n<section class=\"wp-block-cg-blocks-video-block section testimonial-client-story-video-block\" style=\"background-image:url(undefined);background-repeat:no-repeat;background-size:cover;background-position:50% 50%\"><div class=\"client-story-video-block\"><div class=\"container\"><div class=\"row video-content \"><div class=\"col-12 col-lg-4 box-wrapper\"><p class=\"video-tag\">Client story<\/p><h1 class=\"video-title\">NFCU transforms its legacy back-office processes<\/h1><p class=\"video-desc\"><\/p><\/div><div class=\"col-12 col-lg-8 box-img-wrapper\"><div class=\"video-box\"><div class=\"video-wrapper\"><iframe title=\"video-section\" src=\"https:\/\/www.youtube.com\/embed\/RAarf3nokfA?rel=0&amp;modestbranding=1&amp;playsinline=1&amp;enablejsapi=1\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen loading=\"lazy\" referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe><\/div><\/div><\/div><\/div><div class=\"row video-bottom \"><div class=\"col-12 col-md-4 bottom-line\"><p>Client:<\/p><p>Navy Federal Credit Union (NFCU)<\/p><\/div><div class=\"col-12 col-md-4 bottom-line\"><p>Region:<\/p><p>North America<\/p><\/div><div class=\"col-12 col-md-4 bottom-line\"><p>Industry:<\/p><p>Banking and capital markets<\/p><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para section section--intro\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/no-no\/news\/client-stories\/navy-federal-credit-union-transforms-its-legacy-back-office-processes-by-harnessing-ai\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/no-no\/news\/client-stories\/navy-federal-credit-union-transforms-its-legacy-back-office-processes-by-harnessing-ai\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\">The firm teamed up with Capgemini to modernize outdated systems, redesign workflows, and drive efficiencies \u2013 all while improving its employees\u2019 experience<\/h2><p class=\"intro-para-content\"><strong>Client\u00a0challenge:\u00a0<\/strong>NFCU\u2019s day-to-day operations were being held back by its legacy CRM environment, leaving the team relying\u00a0on manual steps, disconnected systems, and complex security workflows.<br><strong>\u00a0<\/strong><br><strong>Solution:\u00a0<\/strong>The company partnered with Capgemini to transform its ways of working, by combining collaborative process redesign and technology integration \u2013 with a particular focus on automation and Microsoft AI Business Solutions.<br><strong>\u00a0<\/strong><br><strong>Benefits:<\/strong>\u00a0<\/p><ul class=\"box-list\"><li>Improved case closure rates by over 50%<\/li><li>Significantly fewer errors across case processing<\/li><li>Strengthened regulatory compliance<\/li><li>Reduced the time to complete tasks from days to hours<\/li><li>Streamlined workflows and increased operational efficiency<\/li><\/ul><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<p>As the&nbsp;financial services landscape&nbsp;evolves, many&nbsp;firms&nbsp;are&nbsp;identifying&nbsp;inefficiencies in their operational processes and legacy systems.&nbsp;Complex security and case management workflows can hinder productivity and make it more difficult to comply with regulations. On the ground, these issues can make it impossible for teams to work efficiently or&nbsp;deliver&nbsp;a&nbsp;consistent, reliable service.&nbsp;<\/p>\n\n\n\n<p>In particular, NFCU\u2019s challenges included its:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Employees\u2019 experience, as teams were burdened with time-consuming research and repetitive tasks.&nbsp;<\/li>\n\n\n\n<li>Inefficient workflows with cases moving slowly across functions.&nbsp;<\/li>\n\n\n\n<li>Risks with compliance and accuracy, as manual handoffs made mistakes more likely.&nbsp;<\/li>\n\n\n\n<li>An unreliable service as employees struggled to access information quickly.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>With these opportunities in mind,&nbsp;NFCU&nbsp;&nbsp;\u2013&nbsp;ranked&nbsp;among&nbsp;one of the most trusted financial institutions today&nbsp;\u2013&nbsp;partnered with Capgemini.&nbsp;The goal?&nbsp;To modernize its&nbsp;Customer Relationship Management (CRM)&nbsp;and back-office operations through process re-engineering and automation.&nbsp;&nbsp;<\/p>\n\n\n\n<p>Together, they put a plan in place: unify NFCU\u2019s legacy systems into a single, modern CRM platform, redesign its workflows to eliminate manual steps and improve compliance, and infuse Microsoft AI Business Solutions to automate classification, validation, routing, and next\u2011best\u2011action guidance.<\/p>\n\n\n\n<p>Now they\u2019ve been implemented, these changes simplified processes, reduced errors, bolstered compliance and security, and significantly improved case closure rates. At the same time, AI\u2011enhanced, streamlined workflows have transformed its team members\u2019 experience \u2013 a mix of smarter tools, faster processes, and AI-enabled automation has made their work easier and more accurate, freeing them up to deliver a consistent, reliable service. Building on this success, NFCU is planning to keep rolling out Microsoft AI Business Solutions across its back-office and CRM landscape \u2013 continuing its journey toward a more intelligent, efficient, and resilient enterprise.&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cBy combining Capgemini\u2019s expertise with Microsoft AI, Navy Federal Credit Union transformed complex back\u2011office workflows into faster, more reliable, and compliant operations. Their results demonstrate the real impact AI can deliver for member\u2011focused financial institutions.\u201d<\/p>\n<cite>PV Narayan, EVP and Head of Banking for Americas, Capgemini<\/cite><\/blockquote>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cModernizing NFCU\u2019s CRM and back\u2011office operations with Capgemini and Microsoft AI has enabled faster processes, improved compliance, and a dramatically better employee experience. Their transformation sets a new industry standard.\u201d<\/p>\n<cite>Doug Smith, GM Solution Sales, US Financial Services, Microsoft<\/cite><\/blockquote>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n<section class=\"section latestStoriesBlock \"><div class=\"container\"><div class=\"contentTitle\"><h2 class=\"story-heading\">Client stories<\/h2><\/div><div class=\"row\">\n\t\t\t\t\t<div class=\"col-md-4 col-lg-8\">\n\t\t\t\t\t\t<div class=\"storyBox \">\n\t\t\t\t\t\t\t<div class=\"imageWrapper focused-image-container\">\n\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.capgemini.com\/no-no\/news\/client-stories\/from-complexity-to-clarity-fueling-a-multinational-banks-esg-leadership-with-capgeminis-data-driven-sustainability\/\" aria-label=\"From complexity to clarity: fueling a multinational bank\u2019s ESG Leadership with Capgemini\u2019s data-driven sustainability\"  tabindex=\"-1\">\n\t\t\t\t\t\t\t\t<picture>\n\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/02\/G-SIB-client-story-web-page-banner.jpg?w=1024&#038;quality=70\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 992px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/02\/G-SIB-client-story-web-page-banner.jpg?w=1024&#038;quality=70\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 768px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/02\/G-SIB-client-story-web-page-banner.jpg?w=500&#038;quality=70\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 0)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/02\/G-SIB-client-story-web-page-banner.jpg\" alt=\"\" style=\"object-position: 0% 0%; object-fit: cover;\" class=\"focused-image\" \/>\n\t\t\t\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"storyInfo\">\n\t\t\t\t\t\t\t\t<span class=\"storyTag\">Banking and capital markets<\/span>\n\t\t\t\t\t\t\t\t<a class=\"storyTitle\" href=\"https:\/\/www.capgemini.com\/no-no\/news\/client-stories\/from-complexity-to-clarity-fueling-a-multinational-banks-esg-leadership-with-capgeminis-data-driven-sustainability\/\" aria-label=\"From complexity to clarity: fueling a multinational bank\u2019s ESG Leadership with Capgemini\u2019s data-driven sustainability\" >\n\t\t\t\t\t\t\t\t\t<h3 class=\"story-subtitle\">From complexity to clarity: fueling a multinational bank\u2019s ESG Leadership with Capgemini\u2019s data-driven sustainability<\/h3>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<p><\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div><div class=\"col-md-8 col-lg-4\"><div class=\"row\"><div class=\"storyBox btmSpaceThreeStory col-lg-12 col-md-6\">\n\t\t\t\t\t\t<div class=\"imageWrapper focused-image-container\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.capgemini.com\/no-no\/news\/client-stories\/barclays-partners-with-capgemini-to-reimagine-client-experience-for-investment-research\/\"  aria-label=\"Barclays partners with Capgemini to reimagine client experience for investment research\" tabindex=\"-1\">\n\t\t\t\t\t\t\t\t<picture>\n\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/02\/Barclay-client-story-web-page-banner.jpg?w=1024&#038;quality=70\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 992px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/02\/Barclay-client-story-web-page-banner.jpg?w=1024&#038;quality=70\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 768px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/02\/Barclay-client-story-web-page-banner.jpg?w=500&#038;quality=70\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 0)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/02\/Barclay-client-story-web-page-banner.jpg\" alt=\"\" style=\"object-position: 0% 0%; object-fit: cover;\" class=\"focused-image\" \/>\n\t\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"storyInfo\">\n\t\t\t\t\t\t\t<span class=\"storyTag\">Banking and capital markets<\/span>\n\t\t\t\t\t\t\t<a class=\"storyTitle\" href=\"https:\/\/www.capgemini.com\/no-no\/news\/client-stories\/barclays-partners-with-capgemini-to-reimagine-client-experience-for-investment-research\/\"  aria-label=\"Barclays partners with Capgemini to reimagine client experience for investment research\">\n\t\t\t\t\t\t\t\t<h3 class=\"story-subtitle\">Barclays partners with Capgemini to reimagine client experience for investment research<\/h3>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<p><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div><div class=\"storyBox btmSpaceThreeStory col-lg-12 col-md-6\">\n\t\t\t\t\t\t<div class=\"imageWrapper focused-image-container\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.capgemini.com\/no-no\/news\/client-stories\/abn-amro-adopts-a-future-focused-approach-to-gen-ai-development\/\"  aria-label=\"ABN AMRO adopts a future-focused approach to Gen AI development\" tabindex=\"-1\">\n\t\t\t\t\t\t\t\t<picture>\n\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/04\/ABN-AMRO-client-story-web-page-banner.jpg?w=1024&#038;quality=70\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 992px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/04\/ABN-AMRO-client-story-web-page-banner.jpg?w=1024&#038;quality=70\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 768px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/04\/ABN-AMRO-client-story-web-page-banner.jpg?w=500&#038;quality=70\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 0)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/04\/ABN-AMRO-client-story-web-page-banner.jpg\" alt=\"\" style=\"object-position: 0% 0%; object-fit: cover;\" class=\"focused-image\" \/>\n\t\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"storyInfo\">\n\t\t\t\t\t\t\t<span class=\"storyTag\">Banking and capital markets<\/span>\n\t\t\t\t\t\t\t<a class=\"storyTitle\" href=\"https:\/\/www.capgemini.com\/no-no\/news\/client-stories\/abn-amro-adopts-a-future-focused-approach-to-gen-ai-development\/\"  aria-label=\"ABN AMRO adopts a future-focused approach to Gen AI development\">\n\t\t\t\t\t\t\t\t<h3 class=\"story-subtitle\">ABN AMRO adopts a future-focused approach to Gen AI development<\/h3>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<p><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div><\/div><\/div><\/section>\n\n<section class=\"latest-insights layout-odd \"><div class=\"container\"><div class=\"insight-title\"><h2 class=\"latest-insight-title\">Latest insights<\/h2><\/div><div class=\"layout-single-card\">\n                      <div class=\"row align-items-center w-lg-100\">\n                        <div class=\"card-image-wrapper\">\n                                <div class=\"card-image\" data-image-url=\"https:\/\/www.capgemini.com\/no-no\/insights\/research-library\/banking-top-trends-2026\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<picture>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/no-no\/wp-content\/uploads\/sites\/23\/2026\/01\/Banking-trends-web-banner.jpg?w=2048&#038;quality=70 1x, https:\/\/www.capgemini.com\/no-no\/wp-content\/uploads\/sites\/23\/2026\/01\/Banking-trends-web-banner.jpg?w=2048&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 1500px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/no-no\/wp-content\/uploads\/sites\/23\/2026\/01\/Banking-trends-web-banner.jpg?w=1024&#038;quality=70 1x, https:\/\/www.capgemini.com\/no-no\/wp-content\/uploads\/sites\/23\/2026\/01\/Banking-trends-web-banner.jpg?w=2048&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 992px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/no-no\/wp-content\/uploads\/sites\/23\/2026\/01\/Banking-trends-web-banner.jpg?w=1024&#038;quality=70 1x, https:\/\/www.capgemini.com\/no-no\/wp-content\/uploads\/sites\/23\/2026\/01\/Banking-trends-web-banner.jpg?w=2048&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 768px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/no-no\/wp-content\/uploads\/sites\/23\/2026\/01\/Banking-trends-web-banner.jpg?w=500&#038;quality=70 1x, https:\/\/www.capgemini.com\/no-no\/wp-content\/uploads\/sites\/23\/2026\/01\/Banking-trends-web-banner.jpg?w=1000&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 0)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/no-no\/wp-content\/uploads\/sites\/23\/2026\/01\/Banking-trends-web-banner.jpg\" alt=\"\" style=\"object-position: 50% 50%; object-fit: cover;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/picture>\n                                <\/div>\n                            <\/div>\n                            <div class=\"col-12 col-md-5 col-lg-7\"><\/div>\n                        <div class=\"col-12 col-md-7 col-lg-5\">\n                            <a href=\"https:\/\/www.capgemini.com\/no-no\/insights\/research-library\/banking-top-trends-2026\/\" aria-label=\"Banking top trends 2026\" class=\"card-link-holder\">\n                            <div class=\"insight-card insight-card-start\">\n                                <div class=\"card-tag\">Report<\/div>\n                                <h3 class=\"card-title\">Banking top trends 2026<\/h3>\n                                <div class=\"insight-card-footer\">\n                                    <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/no-no\/wp-content\/themes\/capgemini2025\/assets\/images\/capgemini-research-institute.svg\" alt=\"capgemini-research-institute\" class=\"light\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/no-no\/wp-content\/themes\/capgemini2025\/assets\/images\/capgemini-research-institute-white.svg\" alt=\"capgemini-research-institute\" class=\"dark\">\n                                <\/div>\n                            <\/div>\n                            <\/a>\n                        <\/div>\n                     <\/div>\n                    <\/div><div class=\"layout-two-card cards-reversed\">\n                                <div class=\"row align-items-center\"><div class=\"card-image-wrapper\">\n                                <div class=\"card-image\" data-image-url=\"https:\/\/www.capgemini.com\/no-no\/insights\/research-library\/financial-services-top-trends-2026\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<picture>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/no-no\/wp-content\/uploads\/sites\/23\/2026\/01\/Webpage-Banner-2880x1800-1.jpg?w=800&#038;quality=70 1x, https:\/\/www.capgemini.com\/no-no\/wp-content\/uploads\/sites\/23\/2026\/01\/Webpage-Banner-2880x1800-1.jpg?w=800&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 1500px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/no-no\/wp-content\/uploads\/sites\/23\/2026\/01\/Webpage-Banner-2880x1800-1.jpg?w=800&#038;quality=70 1x, https:\/\/www.capgemini.com\/no-no\/wp-content\/uploads\/sites\/23\/2026\/01\/Webpage-Banner-2880x1800-1.jpg?w=800&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 992px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/no-no\/wp-content\/uploads\/sites\/23\/2026\/01\/Webpage-Banner-2880x1800-1.jpg?w=800&#038;quality=70 1x, https:\/\/www.capgemini.com\/no-no\/wp-content\/uploads\/sites\/23\/2026\/01\/Webpage-Banner-2880x1800-1.jpg?w=800&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 768px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/no-no\/wp-content\/uploads\/sites\/23\/2026\/01\/Webpage-Banner-2880x1800-1.jpg?w=350&#038;quality=70 1x, https:\/\/www.capgemini.com\/no-no\/wp-content\/uploads\/sites\/23\/2026\/01\/Webpage-Banner-2880x1800-1.jpg?w=700&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 0)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/no-no\/wp-content\/uploads\/sites\/23\/2026\/01\/Webpage-Banner-2880x1800-1.jpg\" alt=\"\" style=\"object-position: 50% 50%; object-fit: cover;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/picture>\n                                <\/div>\n                            <\/div><div class=\"col-12 col-md-6 col-lg-4 flex-sm-order-reverse\">\n                            <a href=\"https:\/\/www.capgemini.com\/no-no\/insights\/research-library\/reindustrialization-of-europe-and-us\/\" aria-label=\"Reindustrialization of Europe and the US\" class=\"card-link-holder\">\n                            <div class=\"insight-card insight-card-start\">\n                                <div class=\"card-tag\">Report<\/div>\n                                <h3 class=\"card-title\">Reindustrialization of Europe and the US<\/h3>\n                                <div class=\"insight-card-footer\">\n                                    <img decoding=\"async\" loading=\"lazy\" src=\"\" alt=\"\" class=\"light\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"\" alt=\"\" class=\"dark\">\n                                <\/div>\n                            <\/div>\n                            <\/a>\n                        <\/div>\n                    <div class=\"col-12 col-md-6 col-lg-4\">\n                           <a href=\"https:\/\/www.capgemini.com\/no-no\/insights\/research-library\/financial-services-top-trends-2026\/\" aria-label=\"Financial services top trends 2026\" class=\"card-link-holder\">\n                            <div class=\"insight-card insight-card-center\">\n                                <div class=\"card-tag\">Report<\/div>\n                                <h3 class=\"card-title\">Financial services top trends 2026<\/h3>\n                                <div class=\"insight-card-footer\">\n                                    <img decoding=\"async\" loading=\"lazy\" src=\"\" alt=\"\" class=\"light\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"\" alt=\"\" class=\"dark\">\n                                <\/div>\n                            <\/div>\n                            <\/a>\n                        <\/div>\n                    <div class=\"col-12 col-lg-4 d-md-none d-lg-block\"><\/div><\/div>\n                    <\/div><\/div><\/section>\n\n\n\t\t<section\n\t\t\tclass=\"section section--lifeatcap-learning section--event-slider-careerInvent \">\n\n\t\t\t<div class=\"container\">\n\t\t\t\t<div class='career-invent-header'>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"slider slider-fader 9ed09b4b-f8f1-4e4f-b1c2-ebd69f40b3e9\">\n\t\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"slider-list \">\n\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\tclass=\"slide active \">\n\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\tclass=\"slide-bg-wrapper wp-block-cg-blocks-career-invent \">\n\t\t\t\t\t\t\t\t<div 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\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 data-maxlength=\"144\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttitle=\"Banks and capital markets firms are facing unprecedented disruption.\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tstyle=\"white-space: pre-wrap;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tBanks and capital markets firms are facing unprecedented disruption.\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btnDiv\"> <a class=\"more2\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tdata-maxlength=\"24\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\taria-label=\"Read more about Banking and capital markets\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttitle=\"Opens in new window\" 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https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/09\/Capgemini_Industries_Capital-Markets.webp?w=800&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 0)\" \/>\n\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" class=\"box-img\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrc=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/09\/Capgemini_Industries_Capital-Markets.webp\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tstyle=\"object-position: 50% 50%; object-fit: cover;\" alt=\"\" \/>\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t\t\t\t\t\t<!-- <img decoding=\"async\" class=\"box-img\" src=\"\"\n\t\t\t\t\t\t\t\t\t\t\tstyle=\"\" alt=\"\"\n\t\t\t\t\t\t\t\t\t\t\/> -->\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"slide-reveal\"><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/section>\n\n\t\t","protected":false},"excerpt":{"rendered":"<p>The firm teamed up with Capgemini to modernize outdated systems, redesign workflows, and drive efficiencies \u2013 all while improving its employees\u2019 experience<\/p>\n","protected":false},"author":211,"featured_media":866133,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":true,"cg_dt_link_disabled":false,"footnotes":"","client_logo_id":0,"client_logo_url":"","primary_term":"","featured_focal_points":""},"tags":[352],"brand":[],"service":[110],"industry":[65],"partners":[120],"country":[],"content-group":[],"class_list":["post-866132","client-story","type-client-story","status-publish","has-post-thumbnail","hentry","tag-client-story","service-data-ai","industry-banking-capital-markets","partners-microsoft"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Navy Federal Credit Union transforms its legacy back-office processes 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