Expert Insights
Empathetic Intelligence: How smart voice assistants are driving consumer convenience
As a consumer, what would you rather do: talk to a voice assistant, navigate your way through...
Applying artificial intelligence for next-generation conversational customer experience
Conversational customer experience is the next big battlefield for the hearts and minds of...
Alexa, hack my business model. With AI.
Artificial intelligence has been put to good use for applications with low complexity,...
How is AI changing the game for nextgen CX
Examining the phases of the CX evolution and how AI is likely to push it into next orbit.
Augmented AI: getting to the heart of the matter
Consumers are willing to be served by AI technologies, but still want to know that a human is...
Why you shouldn’t ask Alexa to be your friend
It is critical to distinguish and separate any digital agent into two logical parts: the...
More research
Digital Transformation Review 11 – Artificial Intelligence Decoded
Artificial Intelligence – read this latest review whether you are a proactive adopter or...
Turning AI into concrete value: the successful implementers’ toolkit
A pragmatic guide to help organizations in their AI investment decisions
Conversational Commerce: Why consumers are embracing voice assistants in their lives
Conversational commerce is an unparalleled opportunity for brands to build highly valuable...