Meet your consumers’ changing preferences

Customer experience and commerce

Research

COVID-19 and the financial services consumer

Supporting customers and driving engagement through the pandemic and beyond

COVID-19 and the financial services consumer

The Consumer and COVID-19

Global consumer sentiment research in the consumer products and retail industry

The Consumer and COVID-19

COVID-19 and the automotive consumer

How can automotive organizations re-engage consumers and reignite demand?

COVID-19 and the automotive consumer

COVID-19 and the age of the contactless customer experience

Winning the trust of consumers in a no-touch world

COVID-19 and the age of the contactless customer experience

Virtual events

Spotlight series: Navigating disruption

Now, more than ever, we acknowledge that you cannot model the future with certainty. What you...

Spotlight series: Navigating disruption

Opinions

How COVID-19 is affecting car sales and consumer attitudes

COVID-19 has disrupted our everyday working life, our private life and also our consumer and...

How COVID-19 is affecting car sales and consumer attitudes

Touchless Retail: What the Rest of the World could learn from China’s new ways to shop

Chinese retailers and brands have brought to life “Touchless Retail”, a new way to serve...

Touchless Retail: What the Rest of the World could learn from China’s new ways to shop