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Public sector

Governments and public sector organizations are addressing the great challenges of our time, from digital transformation to social justice, climate change, and post-pandemic recovery.

While unexpected crises demand an agile response, the day-to-day delivery of efficient, cost-effective public services must also be maintained. We’re working with governments and public sector organizations worldwide to meet this challenge by harnessing the potential of digital. Together, we deliver positive societal outcomes and mission-oriented innovation through citizen-centric design and technology.

Cloud, data and data ecosystems are also critical for achieving sustainability objectives. We provide both strategy and program management expertise, and enable better use of data to inform impactful change programs. Because digitalization raises important questions about sovereignty, we help clients navigate the complexity surrounding trust, security and privacy. As a trusted expert, we help clients make technology choices that put them in control of their digital futures.

For more information about our work for US federal government, visit Capgemini Government Solutions.

What we do

Defense

For a long time, armed forces in Europe have managed logistics, supply inventories, wage payments, and personnel records through technology. Now, in the digital era, we connect ministries of defense to the new requirements of the data-driven world.

Health and social care

Groundbreaking new technology is positioning the health and social care sector to improve person-centered services along the care pathway. We partner across the industry with community care providers, hospitals, university clinics, and health ministries to help develop personalized care plans, both at home and in medical institutions.

Public administration

Government agencies, federal ministries, city councils, and more are working to digitize processes and services for citizens and businesses. We help provide open data and high value datasets, biometric systems, e-government solutions, user-centered platforms, digital identities, and automated processing systems.

Public security and safety

To help public security authorities deal with the digitization of crimes, new digital tools, and new forms of citizen interaction, we have developed a range of digital services to support them across the globe.

Tax and customs

We help tax and customs authorities with digital transformation in areas including the operation of tax offices, tax claim management, the future of work, fraud detection, custom border management, risk assurance, regulation analytics, and HR operations such as talent management.

Welfare

Welfare agencies are facing significant challenges, including aging populations, digital engagement, policy reform, and growing demand for welfare support. Our expertise includes social benefits attribution, welfare fraud detection, job matching technologies, intelligent case management, and cloud migration.

    Citizen services: Human-centered by design

    We partner with public sector organizations globally to design, test, iterate and run digital services that put citizens at the center.

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    Data and AI in the public sector

    We help public sector organizations open new frontiers with artificial intelligence.

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      Report

      Cloud sovereignty: the road ahead
      Report

      Street smart: Putting the citizen at the center of smart city initiatives
      Report

      Technovision 2022–23: public sector edition
      Report

      eGovernment Benchmark 2022: turning the spotlight on inclusivity, cross-border trade, and eHealth
      Point of view

      Public goes AI: How Capgemini envisions AI's potential for the public sector
      Report

      Open data maturity report 2021: Maximizing the value of open data across Europe

      Cloud sovereignty in the public sector

        Making it real: 4 steps to implementing a sovereign cloud

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        Sovereign cloud opens the door to transformation in public sector

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          Client Stories

            Digital service powers growth of the UK’s residential network of EV chargepoints

            Capgemini supports the Office for Zero Emission Vehicles to refresh and simplify access to grants to extend EV chargepoint infrastructure to more homes

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            Platform factories – Transforming IT to support high frequency software delivery

            With the help of Capgemini, Kadaster was able to transform its IT services model to a high frequency, agile software delivery engine, improving the ability to deliver, drive continuous innovation, act on changing business demands, shorten the time to market, and become more flexible in economic downturns

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            HMRC becomes the first tax authority in the world to launch open banking payments

            HMRC, with support from Capgemini, develops a ”Pay by bank account” service, enabling individuals and businesses to pay taxes directly from their own accounts to HMRC, eliminating costly card charges

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            Check In Scotland service protects public health and enables businesses to re-open safely

            The Scottish NHS wanted to develop a national digital contact tracing service to protect public health during the COVID-19 emergency and to enable the hospitality sector to re-open safely after the lifting of lockdowns and restrictions. Multiple government and public health stakeholders partnered with Capgemini to develop the Check In Scotland service, which features QR code scanning technology and quickly became the country’s go-to national contact tracing solution

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            The Rescue Society expands its positive impact with a sustainability plan

            With help from frog, a member of Capgemini Invent, The Rescue Society developed a plan by which the organization can become truly sustainable by 2030

            Capgemini Invent
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              Expert perspectives

              Data and AI, Digital inclusion

              Why we should turn the tide on open data skills in Europe’s public sector

              Giulia Carsaniga
              Mar 9, 2023
              Technology

              Why the public sector needs a more diverse tech workforce

              Miriam Piper
              Jun 3, 2022

              Meet our experts

              Martin Lam

              Head of Technology, Principal Solutions Architect, Capgemini Insights and data, Norway
              Martin has long experience in Business Intelligence, Data warehousing, Data platform and Analytics. He has competence in many areas from architecture, data modelling to design of solutions for business insights, balanced scorecards, advanced analytics, AI and reporting. He has worked with many database technologies, ETL tools, reporting tools and Cloud platforms Azure, AWS, Google Cloud and Snowflake.

              Ruth Rørvik

              Senior Manager, Capgemini Invent
              Ruth is the focal point for public sector in Bergen for Capgemini Invent. Ruth has extensive experience from the public sector, both as a consultant and from working within the municipality on a strategic level. Ruth is passionate about connecting the dots and helping clients in the public sector succeed in a range of domains such as strategy, innovation, Smart City, business development and technology for the good of society. She has published research articles on innovation and strategy aimed at both private and public sector.

              Gjermund Vuorela

              Head of Architecture
              Gjermund Vuorela approaches 30 years of varied experience from the IT services industry, with focus on architecture and management of data platforms and data ecosystems for the last 20 years. Gjermund is responsible for data solutions supporting the entire enterprise, with recent focus on a data mesh-based approach to data governance and data democratization. As strategic advisor he helps customers succeed in their journey to become data driven companies and is often involved in clarifying complex paradigms and ensuring practical and implementable data strategies, architectures and roadmaps

              Atle Bergfjord

              Vice President, Public Sector
              Atle is leading the Norwegian public sector team. Working primarily in central government and municipalities, his experience and expertise is centered around data sharing, cross-government collaboration, e-government and digital transformation.

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