Dreamforce 2019 | with Capgemini

Capgemini and Trailblazers from around the world at the Moscone Center in San Francisco for Dreamforce 2019, Salesforce’s premier annual conference.

Capgemini’s “Personal” Approach to Customer Experience

Customer experience is more than designing seamless interactions, with pre-scripted ‘personalized’ content.

Bonding brands and customers require an experience that is as personal as it is effective – and drives feeling through design and execution. This calls for challenging you to transform the organization, technology and culture to deliver across the enterprise.

Capgemini’s approach to customer experience is personal rather than personalized.

Empathizing as well as analyzing.

Putting the “You” first, every time.

We empower our clients to constantly adapt their people, organization and system in order to deliver value at speed for both their customers and their business.

We call it

You. At Scale.

Capgemini at Dreamforce 2019

As a global leader in innovation, collaboration and execution across many different industries, Capgemini was once again an Innovator Sponsor at this year’s event. The Capgemini booths #1718 and #1724 were filled with industry-experts empowering visitors to re imagine how they can interact with their customers.

In addition to our booths, we had several speaking sessions around how to scale 1:1 customer engagement and deliver a hyper-personalized experience across all touchpoints with Salesforce’s Customer 360 product. All of the attendees that come to our speaking sessions will had a chance to enter into a drawing to win a pair of Sony Bluetooth headphones.

EMEA Trailblazers Get Together (1)

Welcoming 1000’s of Trailblazers from all over EMEA to Dreamforce to connect, learn, have fun, and give back together.

  • Speakers
    • Doria Hamelryk | Salesforce Consultant | Casablanca Dev Group Leader | Lightning Champion, Capgemini
    • Christie Fidura | Director, EMEA Developer Marketing, Salesforce
    • Jessica Galiana | Director, Community Marketing, Salesforce
    • Marilo Meta | President of LDA Albania, Kosovo & Presevo | Tirana Nonprofit Group Leader | Leadership Development Association Albania, Kosovo & Presevo Valley
    • Louise Lockie | Solution Architect, Salesforce MVP
    • Alba Rivas | Lead Developer Evangelist, Salesforce
  • Time: 2:00PM – 2:20PM
  • Location: Moscone West, Community Cove, Meet & Greet

EMEA Trailblazers Get Together (2)

Welcomed 1000’s of Trailblazers from all over EMEA to Dreamforce.

  • Speakers
    • Doria Hamelryk | Salesforce Consultant | Casablanca Dev Group Leader | Lightning Champion, Capgemini
    • Christie Fidura | Director, EMEA Developer Marketing, Salesforce
    • Jessica Galiana | Director, Community Marketing, Salesforce
    • Marilo Meta | President of LDA Albania, Kosovo & Presevo | Tirana Nonprofit Group Leader | Leadership Development Association Albania, Kosovo & Presevo Valley
    • Louise Lockie | Solution Architect, Salesforce MVP
    • Alba Rivas | Lead Developer Evangelist, Salesforce
  • Time: 2:30PM – 2:50PM
  • Location: Moscone West, Community Cove, Meet & Greet

Doria Hamelryk’s #MyTrailblazerStory: Building Apps, Career, and Community

After 10+ years of shifting between being a developer and a marketer, Doria found her perfect path as a consultant in the Salesforce ecosystem.  Doria spoke on her journey from Salesforce novice to multi-certified Community Leader, and provided some great ideas to uplevel your Trailblazer adventures.

  • Speaker: Doria Hamelryk, Salesforce Consultant | Casablanca Dev Group Leader | Lightning Champion, Capgemini
  • Date/ Time: 6:00PM – 6:20PM
  • Location: Moscone South, Campground | Trailblazer Theater

Service Desktop for Retirement Planning

Ameritas provides retirement plans, insurance, employee benefits and other financial services. The retirement division mission is to help their clients turn their dreams into reality and they pride themselves on providing services and support that always put the client first. They gladly give their clients their time so clients can enjoy theirs, both now and in the future and Ameritas associates only feel satisfied at the end of the day if they’ve helped their clients appreciate the little moments in life that make us human. Ameritas adopted Salesforce as the platform to deliver exceptional service for retirement plan client service consultants, to help consultants increase productivity, provide an enhanced client experience with CTI integration with Ingenius, automate complex business processes with metadata driven case workflow automation, share information securely and easily through Salesforce Knowledge, efficiently resolve client issues with Email-to-Case and easily stay connected to their customers with Lightning Connector for Outlook.

  • Speakers:
    • Ameritas Life Insurance Group; Nicholle Taylor | VP Retirement Plans Service and Operations; Blake Voorhees |Business Intelligence Architect, Retirement Plans Service and Operations;
    • Capgemini: Sameer Singh | Engagement Lead
  • Time: 9:30AM – 10:10AM
  • Location: Marriott Marquis, Foothill F

Rocket to the Cloud – a Life Sciences Company’s Journey

A global company dedicated to diabetes care needed a mature and robust integration strategy and scalable solution for over 500 application/sites inherited following an acquisition. Leveraging MuleSoft’s CloudHub solution, Capgemini worked with the company to developed an Enterprise Integration Strategy for 21 applications requiring 71 total integrations in 38 locations.  The result: after starting from the ground-up with legacy components, the company was able to rocket to the cloud in record time to ensure even better patient care and outcomes.

  • Speaker: Akshay Kumar | MuleSoft Practice Leader, Capgemini
  •  Time: 10:00AM – 10:20AM
  • Location: MuleSoft Integration Grove Theater, Moscone West

The Shift from Solo to Multi-Cloud Consulting

Circles of Success for Partners are interactive group roundtables hosted by Salesforce experts. It is widely known that having two or more Salesforce Partners supporting the same customer can be challenging as everybody has their own architectural opinion, and with so many ways to solve data issues it’s easy to point the proverbial finger. It is also no secret that Salesforce have been encouraging and preferring multi-cloud partners, as well as Customers vocally preferring to deal with one Salesforce partner. This session talked through some of the experiences and lessons learned.

  • Speaker: Mike King | Chief Technical Architect, Capgemini
  • Time:  1:00 PM – 1:40 PM
  • Location: Park Central, MaSo A – CoS

Beginners Guide to Lightning Components

This session explored what’s behind all of the excitement around Lightning Components. What components are and how they can be used. The session also provided a live demo to help the audience get started implementing Lightning Components in their own org as soon as they return from Dreamforce.

  • Speaker: Niels Bryan-Low| Salesforce Platform Director, Capgemini
  • Time: 1:30PM – 1:50PM
  • Location: Moscone West, Admin Theater

5 steps to transform your Sales & Service organization at scale

This session highlighted how one of Capgemini’s clients uses Salesforce to digitally transform their sales and professional services organization across Europe. We share with you 5 crucial steps that contributed to a successful digital transformation program impacting multiple divisions.

  • Speakers:
    • Wolters Kluwer: Tom Van Dijck, Sales Operations Manager;
    • Capgemini: Edwin Hendrick, Head of Salesforce CoE; Maurits-Jan Groen, Alliance Manager
  • Time: 2:00PM – 2:40PM
  • Location: Marriott Marquis, Foothill E

Future’s Session and Reception: Technology Enlightens Our World. 

In a time of great uncertainty, this thought-provoking session will shine a light on how in the next few years technology will awaken our world. As your guides, Jonathan Miranda, Emerging Strategy Principal at Salesforce, and Lanny Cohen, Global Chief Innovation Officer at Capgemini, shared several critical topics including the truth behind AI, emerging technologies and how jobs will transform in the next few years. As a challenge to the prevailing negative media about the Terminator taking away all of our jobs, they explored the positive side of technology, gaining the advantages they offered and how to best navigate the trail ahead. Further, they also explored how much of today’s critiques and concerns actually provide the basis for addressing and mitigating risk and maintaining a better balance between the upsides and downsides of these technology disruptions.

Capgemini and Salesforce continue a strong partnership in order to best collaborate with corporations, governments, and other institutions to create alternative perspectives on the future and help our clients navigate in a changing and uncertain world.

Elevate the Opportunity Workspace with Lightning Experience Feature

This session was around how to take advantage of the layouts and app builder to get the most out of Sales Cloud Lightning. Getting on the fast track to configuring the Opportunity Workspace in creative new ways with standard components like Path and take advantage of key capabilities to make your workspace dynamic.

  • Speaker: Doria Hamelryk, Salesforce Consultant | Casablanca Dev Group Leader | Lightning Champion, Capgemini
  • Date/ Time: Thursday, November 21 | 9:30AM – 10:00AM
  • Location: Moscone West, Customer 360 Platform Meadow – Lightning Experience Workshops

Empower Your Users with Flow in Lightning Apps and Pages

Flow is a great tool to automate processes and engage users, but have you seen all of the ways Flow can be used in Lightning Experience? In this workshop they added Flows to Lightning Apps and Lightning Components to surface screen flows where and when your users need them!.

  • Speaker: Doria Hamelryk, Salesforce Consultant | Casablanca Dev Group Leader | Lightning Champion, Capgemini
  • Date/ Time: Thursday, November 21 | 11:00AM – 11:30AM
  • Location: City View at Metreon, Level 4 | Lion’s Lightning Lair

Unifying the Continuous Experience with Customer 360

Abstract:  Connect and leverage all the communication channels you use to interact with your customers with Salesforce Customer 360. Deliver a hyper-personalized customer experience by tracking each engagement and interaction in one singular hub. Bolster your sales, marketing, and service initiatives with this latest innovation from Salesforce.

  • Speaker: Matt Francis |Vice President, FS SF Practice, Capgemini
  • Time:  3:30PM – 4:30PM
  • Location: Moscone West, Room 2010

Trailblazing Women: Authentic Leadership – A Modern and More Inclusive Approach

Purpose, values, connectedness, these are just a few of the guiding characteristics of an authentic leader. This was a candid discussion about how authentic leadership can define workplace culture, drive employee engagement, increase job satisfaction, and promote representation and inclusivity. The Trailblazing Women Panel at Dreamforce was an extension of their popular Trailblazing Women event series.

  • Moderator: Shannon Duffy – SVP Product Marketing, Salesforce
  • Panelists:
    • Janet Pope | North America Corporate Responsibility Director, Capgemini
    • Hang Black | Head of Global Sales Enablement, Juniper Networks
    • Molly Q. Ford | Sr. Director, Global Equality, Salesforce
    • Sylvia Metayer | Chief Growth Officer, Sodexo
  • Time: 2:00PM – 2:40PM
  • Location: Marriott Marquis, Yerba Buena Salon 10-12

Now Hiring: Employers and the Skills They’re Looking For

This session highlighted Salesforce partners, Deloitte, Capgemini, and Cognizant’s recruiting strategies, and how Salesforce skills, credentials and experience can help land a top job. They featured company culture, job requirements, soft skills needed and more.

  • Speakers:
    • Shirlene Chow | Global Director, Ecosystem Talent, Salesforce
    • Sonia Flamm | Salesforce Billing Practice Lead | Missoula, MT Administrators Group Leader | Advanced Technology Group (ATG) | Missoula, MT Administrators Group Leader
    • Ashley Morris | Partner Talent Development Manager, Salesforce
    • Roxanne Reynolds | Talent Acquisition and Compliance Manager, Capgemini Government Solutions
    • Kristi Rychecky | Manager, Deloitte Digital
  • Time: 4:10PM – 4:40PM
  • Location: Moscone West, Trailhead Peak Theater

#AwesomeAdmin Hour (6)

#AwesomeAdmins from around the world come to Dreamforce to learn from each other.

  • Speakers:
    • Doria Hamelryk, Salesforce Consultant | Casablanca Dev Group Leader | Lightning Champion, Capgemini
    • Celia Belarde | Podcast Producer, Salesforce
    • Juliette W | Salesforce Admin Marketing, Salesforce
    • Yves Stewart | Consultant, Slalom
  • Dates/ Time: Friday, November 22 | 9:30AM – 9:50AM
  • Location: Moscone West, Community Cove, Meet & Greet

Capgemini – Fastest Growing Partner in the Salesforce Ecosystem

Capgemini has been a Salesforce Global Strategic Partner for more than a decade with a proven track record of success as well as a presence in key geographies around the world. Our capabilities and expertise with multi clouds, and a top ranked position with Commerce Cloud™ and MuleSoft® enable us to provide unique value for our clients. During Dreamforce 2018, Capgemini was honored to receive a Partner Innovation Award for our work with Einstein Analytics for Siemens Postal, Parcel & Airport Logistics (SPPAL).

Regarded as the fastest growing partner in the Salesforce ecosystem for two years running, we will be highlighting our industry-leading solutions and accelerators across many verticals including financial services, retail, automotive, manufacturing, life sciences and more.

Capgemini Partner awards and recognition:

Event details

November 19, 2019
November 22, 2019
Moscone Center in San Francisco, CA

Our latest Customer Experience Insights

Analyst recognition

Gartner Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide - 7 February 2019

Capgemini is a good fit for projects requiring business innovation, as well as CRM technical advisory and implementation skills, particularly when related to digital commerce and customer service.

Gartner Critical Capabilities for CRM and Customer Experience Implementation Services, Worldwide - 19 July 2019

Capgemini is a good choice for the implementation of CRM technology. It has practices that support all the major CRM platforms (Salesforce, Oracle CX, SAP C/4HANA, Pegasystems, Adobe and Microsoft Dynamics) and is now among the strongest for CRM technology implementation projects. Capgemini is also a good fit for projects requiring strategy consulting, particularly when close collaboration is required.

The Forrester Wave™: Salesforce Implementation Partners 2019

Today, Capgemini has broad capabilities across the whole Salesforce portfolio and offers a range of services across design, consulting, and technology. Capgemini brings a broad portfolio of services, including innovation and experience design, Salesforce technology expertise, and extensive operational and technology resources. Significant acquisitions in recent years have driven rapid expansion.

cookies.

By continuing to navigate on this website, you accept the use of cookies.

For more information and to change the setting of cookies on your computer, please read our Privacy Policy.

Close

Close cookie information