{"id":713274,"date":"2022-12-20T14:38:30","date_gmt":"2022-12-20T13:38:30","guid":{"rendered":"https:\/\/www.capgemini.com\/?post_type=research-and-insight&#038;p=842514"},"modified":"2025-03-24T05:33:50","modified_gmt":"2025-03-24T05:33:50","slug":"shaping-the-ai-enabled-customer-experience","status":"publish","type":"research-and-insight","link":"https:\/\/www.capgemini.com\/nl-nl\/expertise\/research\/shaping-the-ai-enabled-customer-experience\/","title":{"rendered":"Geef vorm aan optimale klantervaring met AI"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/12\/Shaping-the-AI-enabled-customer-experience_AI-Enabled.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/12\/Shaping-the-AI-enabled-customer-experience_AI-Enabled.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/12\/Shaping-the-AI-enabled-customer-experience_AI-Enabled.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/12\/Shaping-the-AI-enabled-customer-experience_AI-Enabled.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/12\/Shaping-the-AI-enabled-customer-experience_AI-Enabled.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/12\/Shaping-the-AI-enabled-customer-experience_AI-Enabled.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/12\/Shaping-the-AI-enabled-customer-experience_AI-Enabled.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/12\/Shaping-the-AI-enabled-customer-experience_AI-Enabled.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/12\/Shaping-the-AI-enabled-customer-experience_AI-Enabled.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:49% 43%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Data and AI<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Geef vorm aan optimale klantervaring met AI<\/h1><\/div><div class=\"inner-row-insight download-btn\"><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/?post_type=research-and-insight&amp;p=842514\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"wordt in een nieuw venster geopend\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-tw\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https:\/\/www.capgemini.com\/?post_type=research-and-insight&amp;p=842514&amp;text=Shaping%20the%20AI-enabled%20customer%20experience%EF%BF%BC\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"wordt in een nieuw venster geopend\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?url=https:\/\/www.capgemini.com\/?post_type=research-and-insight&amp;p=842514&amp;text=Shaping%20the%20AI-enabled%20customer%20experience%EF%BF%BC\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"wordt in een nieuw venster geopend\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><div class=\"article-text article-quote-text\">\n<h3 class=\"wp-block-heading\">Een effectieve klantgerichte aanpak op basis van AI kan voldoen aan de steeds hogere verwachtingen van de moderne klant. Zo kunnen financi\u00eble dienstverleners op het juiste moment de juiste klantervaring aanbieden om zowel de omzet als de klanttevredenheid te maximaliseren<\/h3>\n\n\n\n<p>AI brengt een revolutie teweeg in het vermogen van financi\u00eble dienstverleners om inzichten te genereren uit alle beschikbare data en deze informatie te benutten om waarde te cre\u00ebren. Vanuit het perspectief van de klant leidt het toenemende gebruik van deze technologie echter niet altijd tot een betere ervaring.<\/p>\n\n\n\n<p>Door middel van een klantgerichte benadering kan AI worden ingezet om niet alleen de klant beter te begrijpen, maar ook de context van elke interactie, zodat deze kan tegemoetkomen aan de verwachtingen en behoeften van de klant op dat moment. Bedrijven in de financi\u00eble sector kunnen datagestuurde AI gebruiken om een &#8216;customer-first engine&#8217; te cre\u00ebren die de ontwikkeling en levering van effectieve klantervaringen ondersteunt.<\/p>\n\n\n\n<section class=\"wp-block-cg-blocks-counter-para section counter-para-section\"><div class=\"container\"><div class=\"article-text\"><div class=\"content-title\"><h3><strong>Een klantervaring op basis van AI kan leiden tot:<\/strong><\/h3><\/div><\/div><div class=\"row statistics-list\"><div class=\"col-md-4 statistic\"><div class=\"statistic-top\">10%<\/div><span class=\"statistic-bottom\">omzetstijging<\/span><\/div><div class=\"col-md-4 statistic\"><div class=\"statistic-top\">20%<\/div><span class=\"statistic-bottom\">hogere klanttevredenheid<\/span><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-counter-para section counter-para-section\"><div class=\"container\"><div class=\"row statistics-list\"><div class=\"col-md-4 statistic\"><div class=\"statistic-top\">60%<\/div><span class=\"statistic-bottom\">effici\u00ebntere doelgroepselectie<\/span><\/div><div class=\"col-md-4 statistic\"><div class=\"statistic-top\">13%<\/div><span class=\"statistic-bottom\">lagere operationele kosten<\/span><\/div><\/div><\/div><\/section>\n\n\n\n<p>Deze technologie\u00ebn maken het mogelijk om snel grote hoeveelheden data te benutten, te begrijpen wie de klant is en wat deze wil doen, en nieuwe manieren te vinden om de klant beter van dienst te zijn. En dit allemaal vrijwel in realtime.<\/p>\n\n\n\n<p>In tegenstelling tot traditionele benaderingen stelt AI een organisatie in staat om hun inzichten in de klant voortdurend verder aan te scherpen en de klantervaring dynamisch aan te passen om echte waarde te bieden. Dit leidt tot langdurige relaties die zowel de klant als het bedrijf ten goede komen.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-waarom-capgemini\">Waarom Capgemini?<\/h4>\n\n\n\n<p>Capgemini is een marktleider in het ontwikkelen en implementeren van geavanceerde technologische oplossingen die een antwoord bieden op de zakelijke uitdagingen van vandaag en morgen. Download ons nieuwe opiniestuk en neem contact met ons op om te bespreken hoe wij u kunnen helpen de klantervaring van uw organisatie te transformeren met een aanpak op basis van data en AI.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/go.capgeminigroup.com\/l\/95412\/2022-12-16\/7pwc4j\/95412\/1671219599CllBvHJ0\/Capgemini_Shaping_the_AI_enabled_customer_experience.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Download artikel<\/strong><\/a><\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>Financial services companies can use AI fueled by data to create a \u201ccustomer-first engine\u201d that supports the development and delivery of powerful customer experiences.<\/p>\n","protected":false},"author":440,"featured_media":0,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"ad902572-feb6-455d-bd01-822ab35ed42c\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":true,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"","related_resource_id":0,"related_resource_size":"","related_resource_type":"","cg_author":0,"_yoast_wpseo_primary_theme":0,"primary_term":"Data and AI","featured_focal_points":""},"tags":[],"research-and-insight-type":[85],"theme":[46,50],"brand":[],"service":[125,189],"industry":[239,70],"partners":[],"content-group":[],"class_list":["post-713274","research-and-insight","type-research-and-insight","status-publish","hentry","research-and-insight-type-point-of-view","theme-customer-first","theme-data-and-ai","service-customer-experience","service-data-ai","industry-banking-capital-markets","industry-insurance"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Geef vorm aan optimale klantervaring met AI - Capgemini Nederland<\/title>\n<meta name=\"description\" content=\"Ontdek hoe AI de klantervaring transformeert met inzichten van Capgemini. 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