{"id":648679,"date":"2022-02-03T10:22:55","date_gmt":"2022-02-03T10:22:55","guid":{"rendered":"https:\/\/www.capgemini.com\/?page_id=648679"},"modified":"2024-03-19T09:51:55","modified_gmt":"2024-03-19T09:51:55","slug":"field-service","status":"publish","type":"page","link":"https:\/\/www.capgemini.com\/nl-nl\/oplossingen\/field-service\/","title":{"rendered":"Field Service"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header header--sub2 header--sub2b header--insights1  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/02\/Field-Service_DotCom_Banner_1540x600.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/02\/Field-Service_DotCom_Banner_1540x600.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/02\/Field-Service_DotCom_Banner_1540x600.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/02\/Field-Service_DotCom_Banner_1540x600.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/02\/Field-Service_DotCom_Banner_1540x600.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/02\/Field-Service_DotCom_Banner_1540x600.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/02\/Field-Service_DotCom_Banner_1540x600.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/02\/Field-Service_DotCom_Banner_1540x600.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/02\/Field-Service_DotCom_Banner_1540x600.jpg\" class=\"header-img header-img-d\" alt=\"Field-Service_DotCom_Banner_1540x600\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-10 offset-md-1\"><div class=\"box\"><div class=\"box-title\"><h1 data-maxlength=\"34\">Field Service<\/h1><\/div><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4\"><div><a href=\"https:\/\/www.capgemini.com\/nl-nl\/wp-content\/uploads\/sites\/19\/2022\/11\/CX_Field-Service-Flyer-1.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"wordt in een nieuw venster geopend\">Download rapport<\/a><\/div><a class=\"button-download--small button--turquois  \" type=\"download\" href=\"https:\/\/www.capgemini.com\/nl-nl\/wp-content\/uploads\/sites\/19\/2022\/11\/CX_Field-Service-Flyer-1.pdf\" target=\"_blank\" title=\"wordt in een nieuw venster geopend\" rel=\"noopener noreferrer\"><span>Bestandsgrootte: 260 KB<\/span><span>Bestandstype: <\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro pt48\" id=\"introParaWrapper\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/nl-nl\/oplossingen\/field-service\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"wordt in een nieuw venster geopend\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/nl-nl\/oplossingen\/field-service\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"wordt in een nieuw venster geopend\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\">Helpt het merk zich te onderscheiden en concurrerend te blijven<\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content section--story-content article-body\" id=\"quoteWrapper\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<p>Organisaties worden geconfronteerd met een groeiende complexiteit van het serviceportfolio, samen met een toenemende vraag van klanten naar gepersonaliseerde zorg, servicegemak en -kwaliteit, snelheid van oplossing en effectieve communicatie. Functionele leiders in de field service moeten de operationele complexiteit aanpakken en diverse hefbomen beheren, waaronder de lifecycle van activa, vaardigheden van agenten en aannemersbeheer. Bovendien is het nodig om de effici\u00ebntie en snelheid van veldtechnici te verhogen en tegelijkertijd te zorgen voor hogere wettelijke vereisten van HSE-normen.<\/p>\n\n\n\n<p>Bij Capgemini stellen we u in staat uw field service te transformeren en deze te positioneren als zowel een drijvende kracht achter betrokkenheid als een winstcentrum. Wij verbeteren de prestaties van al uw assets en servicemedewerkers en bieden tegelijkertijd een verbonden service-ervaring. Onze end-to-end aanpak voor uw continue transformatie van de field service-functie op schaal helpt u om:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Het groeiplan op te stellen: definieer de field service-strategie door gebruik te maken van nieuwe technologische mogelijkheden en field agents in staat te stellen customer engagement en groei te stimuleren en tegelijkertijd de servicekosten te optimaliseren.<\/li>\n\n\n\n<li>De ervaring te ontwerpen: implementeer uw ge\u00efntegreerde field service-platform, zet een door de klant geleide en winstgevende organisatie op, met name door de culturele mindset van veldagenten mogelijk te maken en te veranderen.<\/li>\n\n\n\n<li>Maximaliseer de waarde: beveilig en maximaliseer waarde door de customer experience en bedrijfs-KPI&#8217;s continu te bewaken en de field operations te optimaliseren.<\/li>\n<\/ul>\n\n\n\n<p>Voor meer informatie over het aanbod en de bijbehorende waardepropositie kunt u contact opnemen met:<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2020\/06\/Julien-Leblois_Capgemini.png?w=256\" alt=\"Julien\" class=\"wp-image-493661\"\/><\/figure>\n\n\n\n<p><a href=\"mailto:julien.leblois@capgemini.com\">Julien LEBLOIS<\/a>, Global Offer Lead, Service &amp; Sales, Capgemini Customer Experience<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":151,"featured_media":0,"parent":607284,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"","cg_seo_canonical_relation":"{\"uuid\":\"f742a13b-7e96-43ea-8b92-7a00399d66bc\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"6213df0a-7dd3-4517-83df-0a9a7932ef0d\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"_yoast_wpseo_primary_brand":"","footnotes":"","featured_focal_points":"","partner_card_description":"","gsap_animation":0},"brand":[],"partner_type":[],"service":[],"industry":[],"partners":[],"page-type":[251],"content-group":[],"class_list":["post-648679","page","type-page","status-publish","hentry","page-type-solutions"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Field Service - Capgemini Nederland<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.capgemini.com\/nl-nl\/oplossingen\/field-service\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Field Service\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.capgemini.com\/nl-nl\/oplossingen\/field-service\/\" \/>\n<meta property=\"og:site_name\" content=\"Capgemini Nederland\" \/>\n<meta property=\"article:modified_time\" content=\"2024-03-19T09:51:55+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/02\/Field-Service_DotCom_Banner_1540x600.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.capgemini.com\/nl-nl\/oplossingen\/field-service\/\",\"url\":\"https:\/\/www.capgemini.com\/nl-nl\/oplossingen\/field-service\/\",\"name\":\"Field Service - Capgemini Nederland\",\"isPartOf\":{\"@id\":\"https:\/\/www.capgemini.com\/nl-nl\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.capgemini.com\/nl-nl\/oplossingen\/field-service\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.capgemini.com\/nl-nl\/oplossingen\/field-service\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/02\/Field-Service_DotCom_Banner_1540x600.jpg\",\"datePublished\":\"2022-02-03T10:22:55+00:00\",\"dateModified\":\"2024-03-19T09:51:55+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.capgemini.com\/nl-nl\/oplossingen\/field-service\/#breadcrumb\"},\"inLanguage\":\"nl-NL\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.capgemini.com\/nl-nl\/oplossingen\/field-service\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"nl-NL\",\"@id\":\"https:\/\/www.capgemini.com\/nl-nl\/oplossingen\/field-service\/#primaryimage\",\"url\":\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/02\/Field-Service_DotCom_Banner_1540x600.jpg\",\"contentUrl\":\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/02\/Field-Service_DotCom_Banner_1540x600.jpg\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.capgemini.com\/nl-nl\/oplossingen\/field-service\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.capgemini.com\/nl-nl\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Oplossingen\",\"item\":\"https:\/\/www.capgemini.com\/nl-nl\/oplossingen\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Field Service\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.capgemini.com\/nl-nl\/#website\",\"url\":\"https:\/\/www.capgemini.com\/nl-nl\/\",\"name\":\"Capgemini Nederland\",\"description\":\"Capgemini\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.capgemini.com\/nl-nl\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"nl-NL\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Field Service - Capgemini Nederland","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.capgemini.com\/nl-nl\/oplossingen\/field-service\/","og_locale":"nl_NL","og_type":"article","og_title":"Field Service","og_url":"https:\/\/www.capgemini.com\/nl-nl\/oplossingen\/field-service\/","og_site_name":"Capgemini Nederland","article_modified_time":"2024-03-19T09:51:55+00:00","og_image":[{"url":"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/02\/Field-Service_DotCom_Banner_1540x600.jpg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.capgemini.com\/nl-nl\/oplossingen\/field-service\/","url":"https:\/\/www.capgemini.com\/nl-nl\/oplossingen\/field-service\/","name":"Field Service - Capgemini Nederland","isPartOf":{"@id":"https:\/\/www.capgemini.com\/nl-nl\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.capgemini.com\/nl-nl\/oplossingen\/field-service\/#primaryimage"},"image":{"@id":"https:\/\/www.capgemini.com\/nl-nl\/oplossingen\/field-service\/#primaryimage"},"thumbnailUrl":"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/02\/Field-Service_DotCom_Banner_1540x600.jpg","datePublished":"2022-02-03T10:22:55+00:00","dateModified":"2024-03-19T09:51:55+00:00","breadcrumb":{"@id":"https:\/\/www.capgemini.com\/nl-nl\/oplossingen\/field-service\/#breadcrumb"},"inLanguage":"nl-NL","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.capgemini.com\/nl-nl\/oplossingen\/field-service\/"]}]},{"@type":"ImageObject","inLanguage":"nl-NL","@id":"https:\/\/www.capgemini.com\/nl-nl\/oplossingen\/field-service\/#primaryimage","url":"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/02\/Field-Service_DotCom_Banner_1540x600.jpg","contentUrl":"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/02\/Field-Service_DotCom_Banner_1540x600.jpg"},{"@type":"BreadcrumbList","@id":"https:\/\/www.capgemini.com\/nl-nl\/oplossingen\/field-service\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.capgemini.com\/nl-nl\/"},{"@type":"ListItem","position":2,"name":"Oplossingen","item":"https:\/\/www.capgemini.com\/nl-nl\/oplossingen\/"},{"@type":"ListItem","position":3,"name":"Field Service"}]},{"@type":"WebSite","@id":"https:\/\/www.capgemini.com\/nl-nl\/#website","url":"https:\/\/www.capgemini.com\/nl-nl\/","name":"Capgemini Nederland","description":"Capgemini","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.capgemini.com\/nl-nl\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"nl-NL"}]}},"brand_term":[],"parsely":{"version":"1.1.0","canonical_url":"https:\/\/capgemini.com\/nl-nl\/oplossingen\/field-service\/","smart_links":{"inbound":0,"outbound":0},"traffic_boost_suggestions_count":0,"meta":{"@context":"https:\/\/schema.org","@type":"WebPage","headline":"Field Service","url":"https:\/\/www.capgemini.com\/nl-nl\/oplossingen\/field-service\/","mainEntityOfPage":{"@type":"WebPage","@id":"https:\/\/www.capgemini.com\/nl-nl\/oplossingen\/field-service\/"},"thumbnailUrl":"","image":{"@type":"ImageObject","url":""},"articleSection":"Uncategorized","author":[],"creator":[],"publisher":{"@type":"Organization","name":"Capgemini Nederland","logo":""},"keywords":[],"dateCreated":"2022-02-03T10:22:55Z","datePublished":"2022-02-03T10:22:55Z","dateModified":"2024-03-19T09:51:55Z"},"rendered":"<meta name=\"parsely-title\" content=\"Field Service\" \/>\n<meta name=\"parsely-link\" content=\"https:\/\/www.capgemini.com\/nl-nl\/oplossingen\/field-service\/\" \/>\n<meta name=\"parsely-type\" content=\"index\" \/>\n<meta name=\"parsely-pub-date\" content=\"2022-02-03T10:22:55Z\" \/>\n<meta name=\"parsely-section\" content=\"Uncategorized\" \/>","tracker_url":"https:\/\/cdn.parsely.com\/keys\/capgemini.com\/p.js"},"archive_status":false,"featured_image_src":"https:\/\/www.capgemini.com\/nl-nl\/wp-content\/themes\/capgemini2025\/assets\/images\/mockup.png","featured_image_alt":false,"jetpack_sharing_enabled":true,"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Capgemini Nederland","distributor_original_site_url":"https:\/\/www.capgemini.com\/nl-nl","push-errors":false,"_links":{"self":[{"href":"https:\/\/www.capgemini.com\/nl-nl\/wp-json\/wp\/v2\/pages\/648679","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.capgemini.com\/nl-nl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.capgemini.com\/nl-nl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.capgemini.com\/nl-nl\/wp-json\/wp\/v2\/users\/151"}],"replies":[{"embeddable":true,"href":"https:\/\/www.capgemini.com\/nl-nl\/wp-json\/wp\/v2\/comments?post=648679"}],"version-history":[{"count":8,"href":"https:\/\/www.capgemini.com\/nl-nl\/wp-json\/wp\/v2\/pages\/648679\/revisions"}],"predecessor-version":[{"id":724556,"href":"https:\/\/www.capgemini.com\/nl-nl\/wp-json\/wp\/v2\/pages\/648679\/revisions\/724556"}],"up":[{"embeddable":true,"href":"https:\/\/www.capgemini.com\/nl-nl\/wp-json\/wp\/v2\/pages\/607284"}],"wp:attachment":[{"href":"https:\/\/www.capgemini.com\/nl-nl\/wp-json\/wp\/v2\/media?parent=648679"}],"wp:term":[{"taxonomy":"brand","embeddable":true,"href":"https:\/\/www.capgemini.com\/nl-nl\/wp-json\/wp\/v2\/brand?post=648679"},{"taxonomy":"partner_type","embeddable":true,"href":"https:\/\/www.capgemini.com\/nl-nl\/wp-json\/wp\/v2\/partner_type?post=648679"},{"taxonomy":"service","embeddable":true,"href":"https:\/\/www.capgemini.com\/nl-nl\/wp-json\/wp\/v2\/service?post=648679"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/www.capgemini.com\/nl-nl\/wp-json\/wp\/v2\/industry?post=648679"},{"taxonomy":"partners","embeddable":true,"href":"https:\/\/www.capgemini.com\/nl-nl\/wp-json\/wp\/v2\/partners?post=648679"},{"taxonomy":"page-type","embeddable":true,"href":"https:\/\/www.capgemini.com\/nl-nl\/wp-json\/wp\/v2\/page-type?post=648679"},{"taxonomy":"content-group","embeddable":true,"href":"https:\/\/www.capgemini.com\/nl-nl\/wp-json\/wp\/v2\/content-group?post=648679"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}