{"id":538151,"date":"2020-12-10T11:10:00","date_gmt":"2020-12-10T11:10:00","guid":{"rendered":"https:\/\/www.capgemini.com\/nl-nl\/?post_type=client-story&#038;p=538151"},"modified":"2025-03-20T09:42:16","modified_gmt":"2025-03-20T09:42:16","slug":"het-opzetten-van-een-uniforme-buitendienst-voor-fujifilm","status":"publish","type":"client-story","link":"https:\/\/www.capgemini.com\/nl-nl\/nieuws\/client-stories\/het-opzetten-van-een-uniforme-buitendienst-voor-fujifilm\/","title":{"rendered":"Het opzetten van een uniforme buitendienst voor Fujifilm"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/nl-nl\/wp-content\/uploads\/sites\/19\/2022\/05\/Web-Banner-Success-story-Fujifilm_v2.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/nl-nl\/wp-content\/uploads\/sites\/19\/2022\/05\/Web-Banner-Success-story-Fujifilm_v2.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/nl-nl\/wp-content\/uploads\/sites\/19\/2022\/05\/Web-Banner-Success-story-Fujifilm_v2.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/nl-nl\/wp-content\/uploads\/sites\/19\/2022\/05\/Web-Banner-Success-story-Fujifilm_v2.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/nl-nl\/wp-content\/uploads\/sites\/19\/2022\/05\/Web-Banner-Success-story-Fujifilm_v2.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/nl-nl\/wp-content\/uploads\/sites\/19\/2022\/05\/Web-Banner-Success-story-Fujifilm_v2.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/nl-nl\/wp-content\/uploads\/sites\/19\/2022\/05\/Web-Banner-Success-story-Fujifilm_v2.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/nl-nl\/wp-content\/uploads\/sites\/19\/2022\/05\/Web-Banner-Success-story-Fujifilm_v2.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/nl-nl\/wp-content\/uploads\/sites\/19\/2022\/05\/Web-Banner-Success-story-Fujifilm_v2.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Client Stories<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Het opzetten van een uniforme buitendienst voor Fujifilm<\/h1><\/div><div class=\"inner-row-insight download-btn\"><\/div><\/div><div class=\"infoWrapper \"><div class=\"row\"><div class=\"col-md-4\"><span class=\"fieldName\">Klant: FUJIFILM Europe GmbH Medical Systems Business Divisioncompany<\/span><\/div><div class=\"col-md-4\"><span class=\"fieldName\">Regio: Europa<\/span><\/div><div class=\"col-md-4\"><span class=\"fieldName\">Sector: Gezondheidszorg<\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/nl-nl\/nieuws\/client-stories\/het-opzetten-van-een-uniforme-buitendienst-voor-fujifilm\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"wordt in een nieuw venster geopend\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/nl-nl\/nieuws\/client-stories\/het-opzetten-van-een-uniforme-buitendienst-voor-fujifilm\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"wordt in een nieuw venster geopend\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\">Met het geharmoniseerde Europese bedrijfsprocesmodel hielp Capgemini Fujifilm een uniforme manier van werken op te zetten om ervoor te zorgen dat de verschillende landenoperaties als \u00e9\u00e9n Fujifilm Medical Service operatie op elkaar zijn afgestemd.<\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<p><strong>Uitdaging:<\/strong> FUJIFILM Europe GmbH Medical Systems Business Division was op zoek naar verbetering van haar buitendienstactiviteiten in heel Europa en het overwinnen van uitdagingen op het gebied van planning, servicelogging en kennisdeling. Het bedrijf werd geconfronteerd met veel ontkoppelde toepassingen met een negatieve impact op de kwaliteit van de gegevens en de serviceniveaus.<\/p>\n\n\n\n<p><strong>Oplossing:<\/strong> Capgemini nam de leiding over het procesontwerpgedeelte van het project. We hebben met succes het pan-Europese servicemanagementproces gestandaardiseerd en een Salesforce Service Cloud-oplossing ge\u00efmplementeerd met een mobile app voor field engineers die ge\u00efntegreerd is met de SAP backend applicatie.<\/p>\n\n\n\n<p><strong>Voordelen:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Effici\u00ebntieverbetering<\/li>\n\n\n\n<li>Verhoogde gezondheid en veiligheid<\/li>\n\n\n\n<li>Prestatiemeting<\/li>\n\n\n\n<li>Verhoogde servicekwaliteit<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-download-het-klantverhaal-hieronder\">Download het klantverhaal hieronder.<\/h3>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-cg-blocks-autocloud-form undefined 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type=\"text\" class=\"form-control\" id=\"_mf_459582_4723_1073662945\" name=\"_mf_459582_4723\" placeholder=\"Achternaam\" required \/><label for=\"_mf_459582_4723_1073662945\" class=\"form-label\">Achternaam <span class=\"star-required\">*<\/span><\/label><div class=\"invalid-feedback-frm\" role=\"alert\">Achternaam is niet geldig.<\/div><\/div><div class=\"mf-field-wrapper form-floating col-sm-12\"><input type=\"text\" class=\"form-control\" id=\"_mf_459074_3793_312006155\" name=\"_mf_459074_3793\" placeholder=\"Bedrijf\" required \/><label for=\"_mf_459074_3793_312006155\" class=\"form-label\">Bedrijf <span class=\"star-required\">*<\/span><\/label><div class=\"invalid-feedback-frm\" role=\"alert\">Bedrijf is niet geldig.<\/div><\/div><div class=\"mf-field-wrapper form-floating col-sm-12\"><input type=\"text\" class=\"form-control\" id=\"_mf_459074_7826_755856966\" name=\"_mf_459074_7826\" placeholder=\"Functietitel\" required \/><label for=\"_mf_459074_7826_755856966\" 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class=\"invalid-feedback-frm\" role=\"alert\">Telefoonnummer is niet geldig.<\/div><\/div><div class=\"mf-field-wrapper  col-sm-12\">\n\t\t<div class=\"form-check checkbox-controls\">\n\n\t\t\t<input type=\"checkbox\" id=\"_mf_459074_9344_4265950157\" class=\"form-check-input\"\n\t\t\t\tname=\"_mf_459074_9344[]\"\n\t\t\t\tvalue=\"1\"\n\t\t\t\trequired\n\t\t\t>\n\n\t\t\t<label for=\"_mf_459074_9344_4265950157\" class=\"form-check-label consent-text\">\n\t\t\t\tMet het verzenden van dit formulier begrijp ik dat mijn gegevens worden verwerkt door Capgemini zoals hierboven aangegeven en beschreven in de <a href=\"https:\/\/www.capgemini.com\/terms-of-use\/\">gebruiksvoorwaarden<\/a> &nbsp;\t\t\t<\/label>\n\n\t\t<\/div>\n\t\t<\/div>\t\t\t<div class=\"mf_field mf_field--recaptcha\">\n\t\t\t\t<div class=\"g-recaptcha\" data-sitekey=\"6Lc3OpIUAAAAADY4ErEHF0HF6Tr7vuknduDU-fbl\"><\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"mf_field mf_field--submit\" >\n\t\t\t\t<div class=\"slide-button-background button-background\">\n\t\t\t\t\t<label for=\"slider-submit-_mf_459074_2752\" class=\"slide-text\">\n\t\t\t\t\t\tSlide to submit\t\t\t\t\t<\/label>\n\t\t\t\t\t<input\n\t\t\t\t\t\tid=\"slider-submit-_mf_459074_2752\"\n\t\t\t\t\t\ttype=\"range\"\n\t\t\t\t\t\tclass=\"mf_field__input slider-frm-btn\"\n\t\t\t\t\t\trel=\"_mf_459074_2752\"\n\t\t\t\t\t\tmin=\"0\"\n\t\t\t\t\t\tmax=\"100\"\n\t\t\t\t\t\tvalue=\"0\"\n\t\t\t\t\t\taria-label=\"Slide to submit\"\n\t\t\t\t\t\taria-describedby=\"slide-instruction-_mf_459074_2752\"\n\t\t\t\t\t\taria-valuenow=\"0\"\n\t\t\t\t\t\taria-valuemin=\"0\"\n\t\t\t\t\t\taria-valuemax=\"100\"\n\t\t\t\t\t\taria-orientation=\"horizontal\"\n\t\t\t\t\t\trole=\"slider\"\n\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\/>\n\t\t\t\t\t<span id=\"slide-instruction-_mf_459074_2752\" class=\"sr-only\">\n\t\t\t\t\t\tGebruik de pijltjestoets naar rechts om te schuiven of sleep naar rechts met uw vinger. Wanneer u 100 procent bereikt, wordt het formulier verzonden.\t\t\t\t\t<\/span>\n\t\t\t\t\t<!-- Mobile-only submit button fallback -->\n\t\t\t\t\t<button type=\"submit\" class=\"mf-mobile-submit-btn\" disabled>\n\t\t\t\t\t\t<span class=\"sr-only\">Als u een schermlezer of VoiceOver gebruikt, dubbeltik op deze knop om het formulier te verzenden.<\/span>\n\t\t\t\t\t\tSlide to submit\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t\t<input type=\"hidden\" name=\"submit_btn_txt\" class=\"submit_btn_txt\" value=\"Slide to submit\"\/>\n\t\t\t\t<input type=\"hidden\" name=\"submitted_state_txt\" class=\"submitted_state_txt\" value=\"Submitted\"\/>\n\t\t\t<\/div>\n\t\t\t\t\t\t<input type=\"hidden\" name=\"form_id\" data-validate=\"number\" class=\"mf_form__id\" value=\"459582\" \/>\n\t\t\t\t<input type=\"hidden\" name=\"form_title\" class=\"mf_form__title\" value=\"fujifilm-client-story\" \/>\n\t\t\t\t<input type=\"hidden\" name=\"wp_rest_nonce\" class=\"mf_form__wp_rest_nonce\" value=\"42878d64e6\" \/>\n\n\t\t\t\t<input type=\"hidden\" name=\"mf_form_conditional_logic\" class=\"mf_form__title conditional_logic\" value=\"\" \/>\n\t\t\t\t\n\t\t\t\t<input type=\"hidden\" name=\"mf_form_fields_country_dpo_field\" class=\"mf_form__title conditional_logic mf_form_fields_country_dpo_field\" value=\"\" \/>\n\n\t\t\t\t<!-- Anti-spam field -->\n\t\t\t\t<input type=\"text\" \n\t\t\t\t\tname=\"website_url\" \n\t\t\t\t\tclass=\"mf_field__url\" \n\t\t\t\t\tautocomplete=\"off\"\n\t\t\t\t\ttabindex=\"-1\"\n\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\tstyle=\"position:absolute;left:-9999px;width:1px;height:1px;opacity:0;pointer-events:none;\" \n\t\t\t\t\/>\n\t\t\t<\/form>\n\n\t\t\t<div class=\"mf_form__success\" tabindex=\"0\" role=\"alert\">\n\t\t\t\tBedankt voor het indienen van het formulier. Download\u00a0<a href=\"https:\/\/www.capgemini.com\/nl-nl\/wp-content\/uploads\/sites\/7\/2020\/12\/Enabling-a-unified-Field-Service-for-Fujifilm.pdf\">hier<\/a>\u00a0het klantverhaal.<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"mf_form__errors\">\n\t\t\t\t<p>Het indienen van het formulier is helaas mislukt. Probeer het opnieuw.<\/p>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t<script>\n\t\t\twindow.MF_CONFIG459582 = {\"459582\":{\"errors\":[],\"redirect\":\"\"}};\n\t\t<\/script>\n\t\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":103,"featured_media":538153,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"061f8d0d-2742-4a87-9501-4ad2063bbccd\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","client_logo_id":0,"client_logo_url":"","primary_term":"","featured_focal_points":""},"tags":[],"brand":[30],"service":[125,45],"industry":[36,67,77],"partners":[],"country":[],"content-group":[],"class_list":["post-538151","client-story","type-client-story","status-publish","has-post-thumbnail","hentry","brand-capgemini","service-customer-experience","service-customer-experience-customer-first","industry-consumer-products","industry-high-tech","industry-media-entertainment"],"yoast_head":"<!-- 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