{"version":"1.0","provider_name":"Capgemini Nederland","provider_url":"https:\/\/www.capgemini.com\/nl-nl","author_name":"pameladatta","author_url":"https:\/\/www.capgemini.com\/nl-nl\/author\/pameladatta\/","title":"Customer service: De kracht van kennis delen","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"Q9ULB3fPEp\"><a href=\"https:\/\/www.capgemini.com\/nl-nl\/expertise\/research\/customer-service-de-kracht-van-kennis-delen\/\">Customer service: De kracht van kennis delen<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.capgemini.com\/nl-nl\/expertise\/research\/customer-service-de-kracht-van-kennis-delen\/embed\/#?secret=Q9ULB3fPEp\" width=\"600\" height=\"338\" title=\"&#8220;Customer service: De kracht van kennis delen&#8221; &#8212; Capgemini Nederland\" data-secret=\"Q9ULB3fPEp\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/www.capgemini.com\/nl-nl\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","thumbnail_url":"https:\/\/www.capgemini.com\/nl-nl\/wp-content\/uploads\/sites\/19\/2024\/01\/2C-037.23-POV-Knowledge-Management-banner-1200x630-1.jpg","thumbnail_width":1200,"thumbnail_height":630,"description":"Goeie klantenservice begint met kennis. Kennis over je organisatie, over je klanten. Kennis waarover iedereen het eens is. En: kennis die op een gestructureerde manier beschikbaar is voor iedereen wiens werk ervan afhankelijk is. Dat kan alleen als je werk maakt van knowledge management. Je leest er alles over in ons nieuwe artikel."}