Darshan Shankavaram is an Exec. VP and Leader of Global DCX Practice at Capgemini, India. As a part of his role, Darshan is globally responsible for defining, building and delivering Capgemini’s Digital Customer Experience portfolio, in the areas of Marketing, Sales, Service and Commerce. Darshan has > 25 years of industry experience, with more than 10 years in Digital and Mobile, with vast knowledge in the CX domain, business consulting and technical implementation.
My focus is to help our clients explore new frontiers of Customer Experience, and make connections that deliver extraordinary results. These are in the domains of CRM, Content Management, Marketing, Commerce, Business Process and Digital Channels. The client benefits include, increasing their topline, improve their organization efficiencies and venture into newer business domains.