Experienced Leader in Automation with Artificial Intelligence, Machine Learning, NLP,IT Process Automation with Orchestrators and Robotic Process Automation. Implemented Artificial Intelligence platform Ticket classification using Machine Learning and NLP and improved cost efficiency by 40% in AM and IM. Currently responsible for implementing Automation across Capgemini group as a part of Group Competitiveness. Experienced Engagement Head in leading large transition and transformation of IT ADM (Application evelopment and maintenance) services resulting in 60% cost reduction for large telecom service provider and Global music and publishing house. Speaker in international forums / conferences Telemanagement Forum World Conferences, Billing/OSS Conference, Software Engineering World conference.