Today brands face increasing pressure to meet and exceed customer expectations. There is an urgent need for efficient customer care to increase loyalty and drive upsell along the customer lifetime. It’s Capgemini’s mission to make the Customer Experience more human centric and to improve the quality of life for customers and employees.
Come meet us 16 January in Hilversum at the Salesforce Service Innovation Summit 2020 where Salesforce customers like Aegon, Ahold Delhaize and Kone will share their journey. Capgemini will bring our brand-new Field Service Lighting (FSL) accelerator and our latest customer references including the sales- and service transformation of Wolters Kluwer.
Capgemini is a global Salesforce consulting partner with expertise across all Salesforce clouds. Capgemini delivers strategy, design, deployment, integration and adoption to enable end-to-end Customer 360 transformations with Salesforce including:
- Seamless and personalized Customer Experience across all channels
- Customer and Field Service efficiency optimization
- Self-service maximization
- Agent Augmentation to preempt customer expectations and unlock cross sell opportunities