Customers demand quality, tailor-fit content regardless of where or how they are approached. This means companies must collect and activate data from a range of sources to better understand the interests and behaviors of their customers and prospects.
Supporting the sustainability agenda, with CX solutions helping to sell your customer base ‘clean’ with less returns, by first time right delivery and service. Increase loyalty as your messaging is conceived pure, honest and genuine, accelerating sustainability.
Hear about our sustainability offer with automatic calculation of scope 1, 2 and 3 emissions at scale and accurate carbon accounting ready for audit.
How to connect?
Meet us at our booth at Salesforce Live on 28th of June!
Or register below to get in touch with one of our CX experts to understand more about:
- Sustainability Cloud
- Customer Experience
- Augmented Service or what we have done together with HEMA.
- Customer Data Platform Marketing
- Loyalty Cloud, our Loyalty Community or what we have done together with Hunkemöller.
For every appointment we will plant a tree in cooperation with Salesforce, as part of their goal to plant 100 million trees by 2030.
Customer Experience: Transform the way customers interact with a brand
Capgemini’s unique portfolio of CX offers is focused on helping our clients succeed throughout the whole customer lifecycle. Our creative, disruptive, and end-to-end approach means we deliver new experiences, capabilities, and business operations so our clients can rise above the competition.
Whether that involves immersive experiences to evoke an emotional connection, experiential sales and connected marketing to deliver contextual, personalized experiences, or data-driven innovation to unleash revenue growth, we build and deliver customer-centric solutions at scale.
Read below to understand more of our offers.
All companies have a strategy to achieve Net-Zero. As consumers switch to more sustainable offerings and governments enforce laws on carbon emissions reduction, understanding and reporting on your carbon footprint is now an essential part of modern-day business.
However, carbon accounting can be a lengthy and complex process that involves taking data from a variety of sources with varying data quality. Our solution allows you to calculate and visualize your data in one tool, automating your carbon accounting to take your auditing process from months to weeks and providing you with powerful insights instantly.
Harnessing the power of Salesforce Sustainability Cloud, Mulesoft integration and Tableau visual analytics, Capgemini makes carbon accounting easy and enables strategic decision making with your real time data.
Augmented Service: combining customer intimacy with efficient customer care
Capgemini delivers Augmented Service by combining customer intimacy with efficient customer care. We personalize customer journeys and experiences through 360° customer data with solutions from Salesforce. We help our clients optimize costs by simplifying and encouraging self-service and automating processes, thereby allowing your employees to focus on the most complex and/or highest value moments.
Augmented Service covers the entire breadth of engaging your customers across channels whether online, through call centers, instore, or in the field. We provide deep expertise and experience in delivering projects for all our sectors.
Customer Data Platform Marketing
Capgemini delivers Connected Marketing by orchestrating experiences. We provide our clients with the ability to shape their strategy, to tailor brand experiences, to drive business effectiveness and to offer relevant and meaningful moments to all their customers, known and unknown.
Connected Marketing covers the entire value chain, from customer profiling to content strategy, campaign activation, cross-channel activation, operations and performance measurement.
Loyalty programs offer an important CRM tool used to identify, award and retain profitable customers. Capgemini combines in-depth market & industry expertise in the context of loyalty.
We understand the significant role of loyalty as an essential part of any business model. Thus, we have supported many of the world’s industry leaders to deliver value at every interaction, transforming their relationships with customers to drive business transformation.
We support our clients by the creation of state-of-the-art loyalty strategies across all channels, ensuring seamless customer engagement & increasing customers’ devotion to our clients’ brands, products or services.
The greatest threat to our planet is the belief that someone else will save it.
A sustainable future calls for collective action, bolder leadership, and smarter technologies. Businesses must play a part in building it – they can achieve this through switching their mindset to new business models and ways of working to ensure the maximum positive environmental impacts. In so doing, they also stand to develop competitive advantage and strengthen their organizational resilience. https://www.capgemini.com/insights/leading-sustainability/