Public Safety and Emergency Communications

Succeed in a rapidly evolving security landscape: our Public Safety and Emergency Communications solutions help police, courts and other organizations implement critical operational change and IT project management.

Capgemini has provided systems integrator services to enable the Commission on State Emergency Communications (CSEC) to seamlessly transition from Enhanced 9-1-1 (E9-1-1) to Next Generation 9-1-1 (NG9-1-1). Services provided for the initial phase of the State-level ESInet project included project management, system design, systems integration consulting, testing, and change management services. Capgemini is supporting CSEC’s vision of a State-level NG9-1-1 system designed and built according to industry standards that offers best-of-breed technologies to improve 9-1-1 services for the state’s citizens.

To support CSEC’s overall program objectives, Capgemini has also been engaged in support of their NG9-1-1 Test Lab project, to provide system architecture design, environment build-out, implementation/configuration, test planning, test execution, and results analysis services. The Test Lab project consists of multiple phases, the first of which was completed in Q1 of 2016, and was conducted in conjunction with Texas A&M University Internet2 Technology Evaluation Center (ITEC) test lab and focused on testing of transitional elements (Legacy Gateways). Phase I leveraged connections to legacy network providers and the installation and configuration of transitional elements to support the validation of functionality and interoperability of those elements within a simulated NG9-1-1 environment. Phase II of the project involves transitioning to a CSEC-owned test lab environment, hosted in a Texas Department of Information (DIR) lab. Capgemini is tasked with end-to-end build-out of this environment alongside participating component providers, including implementation of all components, coordination of component provider installs, as well as testing. Testing during this phase will focus on validating functionality and interoperability of Border Control Function (BCF), Emergency Call Routing Function (ECRF), and Emergency Services Routing Proxy (ESRP) functional elements.

The benefits of this program include:

  • Assures seamless transition during migration to support the CSEC member 9-1-1 authorities and the citizens they serve.
  • Provides compliance with standards.
  • Allows CSEC the opportunity to select individual best of breed functional element providers, in lieu of using a single umbrella vendor.

Capgemini is instrumental to CSEC’s implementation of the Test Lab project at the TAMU ITEC and DIR labs. The Capgemini team is responsive, thorough and knowledgeable. The team demonstrated their extraordinary ability to work with different kinds of teams and deliver the project. From vendors and service providers to professors and student interns within an academic institution’s lab environment in Phase I. It is a testament to their ability and commitment to collaboration.

Susan Seet, Chief Program Technical Officer
Texas Commission on State Emergency Communications

Broad Experience, From the Local to the Global Level

We have extensive experience providing emergency communications services to public sector clients on the international, national, regional and local levels. Our clients include agencies in the following countries:

  • United States
  • United Kingdom
  • France
  • Germany
  • Italy
  • Netherlands

For the State of Texas, we are currently providing systems integrator services to enable the Commission on State Emergency Communications to seamlessly transition from Enhanced 9-1-1 (E911) to Next Generation 9-1-1 (NG911). Services provided include project management, systems integration consulting, testing and change management services. Read more about the program here.


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