Capgemini’s Service Management Integration ensures companies are fit enough to handle current and future business needs

| News alert
As the Outsourcing environment has evolved, service management has matured by changing from a centrally located function to a distributed function comprised of virtual teams managing mature processes in a global, multi-vendor environment.

Even with global standards such as ITIL, COBIT and ISO 20000 serving as templates for how to implement best practices, many businesses are still struggling to make their IT strategy align with their wider business objectives. This can result in poorly managed costs and a lack of transparency on processes.

To enable an effective multi-supplier collaboration, Capgemini’s Service Management Integration (SMI) solution manages the work environment by supplying the processes, tools and operations to coordinate the supplier base and provides the information necessary for companies to make the right decision at the right time in order to meet continually evolving market requirements. 

Capgemini also launched its Service Management Healthcheck solution to help companies identify and implement initiatives that truly drive business value, opening the door for innovation. The process follows a multi-step framework that provides an assessment of the existing IT Governance model and service management processes, resulting in prioritized initiatives and proposed actions designed to meet service performance goals.

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  • For more information, please contact Elena Frigeri from the press office: +44 (0)870 195 1055