ISTANBUL, Turkey at the 16th Temenos Community Forum – Capgemini, one of the world’s foremost providers of consulting, technology and outsourcing services, unveiled a new solution that provides highly differentiated experience-led banking for high quality customer transactions. Capgemini’s Banking Platform solution brings together a rich ecosystem of industry leading products to address the legacy application issues faced by many banks. It accelerates time-to-market across the complete spectrum of banking services required to deliver incrementally more responsive and personalized digital customer experiences.
In addition to delivering unique user experiences to a customer of one , the service platform integrates a rich ecosystem of proven-industry solutions for pricing, payments and decisioning, accelerating time-to-market across the complete front, middle and back-office spectrum, which is a key requirement for delivering seamless customer transactions between channels today. Banks implementing this solution can differentiate user experiences with customer-centric features leveraging technologies like biometrics and natural language voice recognition, as well as create richer loyalty programs, better decisioning, faster pricing, and digital payments.
“With design principles based around flexible configurable attributes, we put the power back into the hands of the business user, removing the reliance on technology teams to implement changes. With Capgemini’s Banking Platform solution, it is now possible to market to the preferences of a single segment of one customer with personalization and tailored products/services in hours versus weeks. The limit becomes the approval process not the technology.” said Andrew Lees, Global Sales Officer, Capgemini Financial Services. “In developing Capgemini’s Banking Platform solution our approach was to orchestrate a highly flexible ecosystem over traditional core banking system replacements because it gives banks a fast, low-cost, scalable way to address legacy issues.”
Mike Davis, Director, Client Services, Temenos added, “Capgemini’s Banking Platform is a game changer for banks dealing with legacy issues. It offers a new range of best of breed products that deliver superior customer service, based on our reliable, proven T24 platform. Finally, banks have a choice for a low-cost, modular alternative that enables them to stay competitive with faster, more agile and innovative new players.”