{"id":546109,"date":"2025-05-09T09:19:28","date_gmt":"2025-05-09T09:19:28","guid":{"rendered":"https:\/\/www.capgemini.com\/mx-es\/?post_type=research-and-insight&#038;p=546109"},"modified":"2026-01-12T16:35:44","modified_gmt":"2026-01-12T16:35:44","slug":"conozca-a-su-cliente","status":"publish","type":"research-and-insight","link":"https:\/\/www.capgemini.com\/mx-es\/insights\/biblioteca-de-investigacion\/know-your-customer\/","title":{"rendered":"Conozca a su cliente"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/04\/know-your-customer-insight-page-banner.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/04\/know-your-customer-insight-page-banner.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/04\/know-your-customer-insight-page-banner.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/04\/know-your-customer-insight-page-banner.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/04\/know-your-customer-insight-page-banner.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/04\/know-your-customer-insight-page-banner.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/04\/know-your-customer-insight-page-banner.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/04\/know-your-customer-insight-page-banner.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/04\/know-your-customer-insight-page-banner.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:55.00000000000001% 70%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Business operations<\/span><\/div><\/div><div class=\"brandInfo\"><div class=\"brandLogo\"><img decoding=\"async\" loading=\"lazy\" src=\"\/wp-content\/themes\/capgemini2025\/assets\/images\/capgemini-invent-white.svg\" alt=\"capgemini-invent\" class=\"dark\"\/><img decoding=\"async\" loading=\"lazy\" src=\"\/wp-content\/themes\/capgemini2025\/assets\/images\/capgemini-invent.svg\" alt=\"capgemini-invent\" class=\"light\"\/><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Conozca a su cliente<\/h1><\/div><h2 class=\"reasearchInsightTitle\">Descubra los beneficios reales de KYC con la automatizaci\u00f3n de extremo a extremo<\/h2><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles \"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/05\/Improving-KYC-Data-Acquisition-PoV.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Abrir en una nueva ventana\"><span>Descargar el punto de vista del modelo de datos<\/span><span class=\"type\">1 MB pdf<\/span><\/a><\/div><div class=\"col-md-4 downloadFiles \"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/05\/Automating-the-KYC-Process-with-Agentic-AI-PoV.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Abrir en una nueva ventana\"><span>Descargue el punto de vista de la IA de Agentic<\/span><span class=\"type\">2 MB pdf<\/span><\/a><\/div><div class=\"col-md-4 downloadFiles \"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/07\/Model-Risk-Management-\u2013-Scaling-AI-within-Compliance-Requirements.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Abrir en una nueva ventana\"><span>Punto de vista de la gesti\u00f3n del riesgo del modelo<\/span><span class=\"type\">8 MB pdf<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/?post_type=research-and-insight&amp;p=1121306\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?url=https:\/\/www.capgemini.com\/?post_type=research-and-insight&amp;p=1121306\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><div class=\"article-text article-quote-text\">\n<h2 class=\"wp-block-heading\" id=\"h-las-soluciones-de-automatizacion-impulsadas-por-ia-de-capgemini-agilizan-los-procesos-kyc-reduciendo-los-costos-y-los-riesgos-operativos-al-tiempo-que-mejoran-los-servicios-al-cliente\">Las soluciones de automatizaci\u00f3n impulsadas por IA de Capgemini agilizan los procesos KYC, reduciendo los costos y los riesgos operativos al tiempo que mejoran los servicios al cliente.<\/h2>\n\n\n\n<p>Conozca a su Cliente (KYC) es un requisito regulatorio que los bancos deben cumplir para prevenir delitos financieros y garantizar la seguridad de los fondos de sus clientes. Es fundamental que los bancos cumplan con estas regulaciones KYC para mitigar los riesgos financieros, reducir el riesgo de fraude y lavado de dinero, y mantener una relaci\u00f3n s\u00f3lida con sus clientes.<\/p>\n\n\n\n<p>Para muchas instituciones financieras, los procesos KYC siguen siendo muy manuales, lentos y con un alto consumo de recursos, lo que genera frustraci\u00f3n tanto en los clientes como en el personal de atenci\u00f3n al cliente. Estos procesos tambi\u00e9n est\u00e1n bajo un intenso escrutinio por parte de los reguladores. Si bien muchos bancos han comenzado esta transici\u00f3n con soluciones aisladas para abordar problemas espec\u00edficos, este enfoque fragmentado carece de una visi\u00f3n integral, lo que genera ineficiencias, redundancias y riesgos de cumplimiento. Esta estrategia tambi\u00e9n resulta en procesos aislados que no se adaptan a las cambiantes exigencias regulatorias. Por \u00faltimo, aumenta los costos operativos y provoca retrasos en la incorporaci\u00f3n y las revisiones.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-transformacion-kyc-impulsada-por-ia\">Transformaci\u00f3n KYC impulsada por IA<\/h3>\n\n\n\n<p>Para abordar estos desaf\u00edos, Capgemini ha dise\u00f1ado aceleradores de transformaci\u00f3n que aprovechan la IA y la IA agente, lo que permite la automatizaci\u00f3n de los procesos KYC. Este enfoque puede ayudar a las instituciones financieras a ahorrar costes, reducir los riesgos operativos y ofrecer servicios al cliente m\u00e1s r\u00e1pidos y personalizados. Un modelo de automatizaci\u00f3n integral facilitar\u00e1 una integraci\u00f3n fluida y escalabilidad, y proporcionar\u00e1 a los bancos una visi\u00f3n unificada de sus clientes.<\/p>\n\n\n\n<p>Estos aceleradores impulsan la transformaci\u00f3n y ofrecen soluciones de cumplimiento normativo de \u00faltima generaci\u00f3n contra delitos financieros a lo largo de todo el ciclo de vida. Con experiencia demostrada en automatizaci\u00f3n integral de procesos mediante Gen AI, Capgemini apoya a l\u00edderes e instituciones del sector financiero para mejorar la eficiencia y reducir la gesti\u00f3n de riesgos, a la vez que optimiza la experiencia del cliente y del usuario.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para-video section section--info-2cols section--insights section-video \"><div class=\"bg-color video-align-right\"><div class=\"container\"><div class=\"row video-align-left\"><div class=\"col-md-12\"><div class=\"video-align-left row box box--4 box--mini\"><div class=\"col-md-3\"><h3 class=\"Video-title\" data-maxlength=\"34\">Mira el video<\/h3><div class=\"video-info\"><p data-maxlength=\"68\">Automatizaci\u00f3n de KYC mediante IA<\/p><\/div><\/div><div class=\"col-md-8 box-img-wrapper\"><div class=\"video-box\"><div class=\"video-wrapper\"><iframe title=\"video-section\" src=\"https:\/\/www.youtube.com\/embed\/L95cJhJcCEU?rel=0&amp;modestbranding=1&amp;playsinline=1&amp;enablejsapi=1\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen loading=\"lazy\" referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe><\/div><\/div><\/div><div class=\"col-md-1\"><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/05\/know-your-customer-insight-page-private-demo-banner.jpg?w=960\" alt=\"know your customer insight page private demo banner\" class=\"wp-image-1123180\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-align-left\" id=\"h-automatizacion-kyc-de-extremo-a-extremo\">Automatizaci\u00f3n KYC de extremo a extremo<\/h3>\n\n\n\n<p>Explore la metodolog\u00eda de automatizaci\u00f3n KYC de Capgemini y descubra c\u00f3mo funciona. Cuenta con un marco independiente de la tecnolog\u00eda que se integra a la perfecci\u00f3n con los sistemas existentes y aprovecha aceleradores basados en IA para automatizar y optimizar todo el ciclo de vida del KYC.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-revolucionando-el-futuro-de-kyc\">Revolucionando el futuro de KYC<\/h3>\n\n\n\n<p>Capgemini ha apoyado con \u00e9xito a instituciones financieras durante a\u00f1os en su transformaci\u00f3n de KYC, aprovechando las nuevas tecnolog\u00edas. Con la reciente adquisici\u00f3n de Delta Capita BV, la segunda adquisici\u00f3n de FCC en 18 meses, Capgemini se ha consolidado como el socio predilecto en la transformaci\u00f3n de KYC y FCC.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-learn-more updated-new-sample-amal learnMoreBlock\"><div class=\"container\"><div class=\"content-title\"><h2 class=\"learnmore-heading\">Perspectivas relacionadas<\/h2><\/div><div class=\"row\"><div class=\"col-md-4\"><div class=\"box\"><div class=\"box-wrapper\"><a class=\"box-title\" href=\"\/mx-es\/solutions\/perpetual-kyc-catalyst-by-capgemini\/\" target=\"_blank\" aria-label=\"[Soluci\u00f3n] Catalizador KYC perpetuo de Capgemini\" rel=\"noopener noreferrer\"><div class=\"box-img-wrapper\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/04\/pKYC-Banner.jpg?w=500&amp;quality=70\" srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/04\/pKYC-Banner.jpg?w=500&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/04\/pKYC-Banner.jpg?w=1000&amp;quality=70 2x\" class=\"box-img\" alt=\"\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"lazy\"\/><\/div><h3 class=\"titleWithoutLink_learnMore\">[Soluci\u00f3n] Catalizador KYC perpetuo de Capgemini<\/h3><\/a><\/div><\/div><div class=\"box-inner\"><\/div><\/div><div class=\"col-md-4\"><div class=\"box\"><div class=\"box-wrapper\"><a class=\"box-title\" href=\"\/mx-es\/sectores\/banca-y-mercados-de-capital\/riesgo-y-cumplimiento-de-la-normativa-sobre-delitos-financieros\/\" target=\"_blank\" aria-label=\"[Industria] Cumplimiento normativo y gesti\u00f3n de riesgos de delitos financieros\" rel=\"noopener noreferrer\"><div class=\"box-img-wrapper\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/08\/Fincrime-compliance.jpg?w=500&amp;quality=70\" srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/08\/Fincrime-compliance.jpg?w=500&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/08\/Fincrime-compliance.jpg?w=1000&amp;quality=70 2x\" class=\"box-img\" alt=\"\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"lazy\"\/><\/div><h3 class=\"titleWithoutLink_learnMore\">[Industria] Cumplimiento normativo y gesti\u00f3n de riesgos de delitos financieros<\/h3><\/a><\/div><\/div><div class=\"box-inner\"><\/div><\/div><div class=\"col-md-4\"><div class=\"box\"><div class=\"box-wrapper\"><a class=\"box-title\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/03\/18th-March-Customer-service-transformation-CRI_V7.pdf\" target=\"_blank\" aria-label=\"[Libro blanco] Liberar el valor del servicio al cliente\" rel=\"noopener noreferrer\"><div class=\"box-img-wrapper\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/03\/WP_CRI_Customer-Service-Transformation.jpg?w=500&amp;quality=70\" srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/03\/WP_CRI_Customer-Service-Transformation.jpg?w=500&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/03\/WP_CRI_Customer-Service-Transformation.jpg?w=1000&amp;quality=70 2x\" class=\"box-img\" alt=\"\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"lazy\"\/><\/div><h3 class=\"titleWithoutLink_learnMore\">[Libro blanco] Liberar el valor del servicio al cliente<\/h3><\/a><\/div><\/div><div class=\"box-inner\"><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"our_experts\"><\/h2>\n","protected":false},"excerpt":{"rendered":"<p>Descubra c\u00f3mo las soluciones de automatizaci\u00f3n KYC de Capgemini basadas en IA ayudan a las instituciones financieras a reducir costos, mitigar riesgos y mejorar la atenci\u00f3n al cliente. Conozca los beneficios del cumplimiento normativo y la transformaci\u00f3n de KYC.<\/p>\n","protected":false},"author":290,"featured_media":546110,"template":"","meta":{"cg_dt_proposed_to":[25],"cg_seo_hreflang_relations":"[{\"uuid\":\"7c0b1d33-1d68-4dc9-80f9-33c8e0b52c2b\",\"blogId\":\"14\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/be-en\/\",\"postLink\":\"https:\/\/www.capgemini.com\/be-en\/insights\/research-library\/know-your-customer\/\",\"postId\":876965,\"isSaved\":true,\"isCrossLink\":true,\"hasCrossLink\":false,\"hreflang\":\"\",\"link\":\"\"},{\"uuid\":\"9119e386-eaea-4f66-85d5-b83464987aa9\",\"blogId\":\"1\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/\",\"postLink\":\"https:\/\/www.capgemini.com\/insights\/research-library\/know-your-customer\/\",\"postId\":1121306,\"isSaved\":true,\"isCrossLink\":true,\"hasCrossLink\":false,\"hreflang\":\"\",\"link\":\"\"},{\"uuid\":\"64ad9f7d-41f0-4226-8448-091f866d0de6\",\"blogId\":\"5\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/gb-en\/\",\"postLink\":\"https:\/\/www.capgemini.com\/gb-en\/insights\/research-library\/know-your-customer\/\",\"postId\":688480,\"isSaved\":true,\"isCrossLink\":true,\"hasCrossLink\":false,\"hreflang\":\"\",\"link\":\"\"},{\"uuid\":\"0f385985-2745-44b1-8328-091874c1f7ca\",\"blogId\":\"16\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/es-es\/\",\"postLink\":\"https:\/\/www.capgemini.com\/es-es\/investigacion\/biblioteca-de-investigacion\/know-your-customer\/\",\"postId\":572630,\"isSaved\":true,\"isCrossLink\":true,\"hasCrossLink\":false,\"hreflang\":\"\",\"link\":\"\"},{\"uuid\":\"45baaeff-3e07-4bef-9a8b-e998784d61ae\",\"blogId\":\"18\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/in-en\/\",\"postLink\":\"https:\/\/www.capgemini.com\/in-en\/insights\/research-library\/know-your-customer\/\",\"postId\":1150492,\"isSaved\":true,\"isCrossLink\":true,\"hasCrossLink\":false,\"hreflang\":\"\",\"link\":\"\"},{\"uuid\":\"f226a409-63d4-4176-9f09-744e02ee6714\",\"blogId\":\"28\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/mx-es\/\",\"postLink\":\"https:\/\/www.capgemini.com\/mx-es\/insights\/biblioteca-de-investigacion\/know-your-customer\/\",\"postId\":546109,\"isSaved\":true,\"isCrossLink\":true,\"hasCrossLink\":false,\"hreflang\":\"\",\"link\":\"\"},{\"uuid\":\"8a0df4e3-545d-451d-9c00-63feb415bddd\",\"blogId\":\"44\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/ch-en\/\",\"postLink\":\"https:\/\/www.capgemini.com\/ch-en\/insights\/research-library\/know-your-customer\/\",\"postId\":549737,\"isSaved\":true,\"isCrossLink\":true,\"hasCrossLink\":false,\"hreflang\":\"\",\"link\":\"\"},{\"uuid\":\"cf142279-d50e-4faf-a77d-8f758893cae3\",\"blogId\":\"10\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/au-en\/\",\"postLink\":\"https:\/\/www.capgemini.com\/au-en\/insights\/research-library\/know-your-customer\/\",\"postId\":543300,\"isSaved\":true,\"isCrossLink\":true,\"hasCrossLink\":false,\"hreflang\":\"\",\"link\":\"\"},{\"uuid\":\"47f5cabe-a38a-4d09-b0e2-91571877535a\",\"blogId\":\"20\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/se-en\/\",\"postLink\":\"https:\/\/www.capgemini.com\/se-en\/insights\/research-library\/know-your-customer\/\",\"postId\":556230,\"isSaved\":true,\"isCrossLink\":true,\"hasCrossLink\":false,\"hreflang\":\"\",\"link\":\"\"},{\"uuid\":\"fbdf5066-dc7a-4905-b37f-181fd141c660\",\"blogId\":\"23\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/no-no\/\",\"postLink\":\"https:\/\/www.capgemini.com\/no-no\/insights\/research-library\/know-your-customer\/\",\"postId\":859166,\"isSaved\":true,\"isCrossLink\":true,\"hasCrossLink\":false,\"hreflang\":\"\",\"link\":\"\"},{\"uuid\":\"f7235d97-1b71-4770-aaba-f64adca5237a\",\"blogId\":\"7\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/dk-en\/\",\"postLink\":\"https:\/\/www.capgemini.com\/dk-en\/insights\/research-library\/know-your-customer\/\",\"postId\":865426,\"isSaved\":true,\"isCrossLink\":true,\"hasCrossLink\":false,\"hreflang\":\"\",\"link\":\"\"},{\"uuid\":\"54a75d46-f9ea-4ba6-9b8e-c09984fc3f94\",\"blogId\":\"26\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/fi-en\/\",\"postLink\":\"https:\/\/www.capgemini.com\/fi-en\/insights\/research-library\/know-your-customer\/\",\"postId\":545470,\"isSaved\":true,\"isCrossLink\":true,\"hasCrossLink\":false,\"hreflang\":\"\",\"link\":\"\"}]","cg_seo_canonical_relation":"{\"uuid\":\"67c128dc-1a44-4926-987f-49fdd099a76e\",\"blogId\":\"1\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/\",\"postLink\":\"https:\/\/www.capgemini.com\/mx-es\/insights\/biblioteca-de-investigacion\/know-your-customer\/\",\"postId\":1121306,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"ac22d139-b99d-4a7c-aa31-84d11e6aee98\",\"blogId\":\"1\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/\",\"postLink\":\"https:\/\/www.capgemini.com\/insights\/research-library\/know-your-customer\/\",\"postId\":1121306,\"isSaved\":false,\"isCrossLink\":false,\"hasCrossLink\":false,\"isEnabled\":true}","cg_dt_approved_conte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