{"id":545251,"date":"2025-04-15T05:19:48","date_gmt":"2025-04-15T05:19:48","guid":{"rendered":"https:\/\/www.capgemini.com\/mx-es\/?post_type=research-and-insight&#038;p=545251"},"modified":"2025-04-15T05:20:58","modified_gmt":"2025-04-15T05:20:58","slug":"publico-significa-todos","status":"publish","type":"research-and-insight","link":"https:\/\/www.capgemini.com\/mx-es\/insights\/biblioteca-de-investigacion\/publico-significa-todos\/","title":{"rendered":"P\u00fablico significa todos"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/03\/digital-accessibility-hero-banner.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/03\/digital-accessibility-hero-banner.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/03\/digital-accessibility-hero-banner.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/03\/digital-accessibility-hero-banner.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/03\/digital-accessibility-hero-banner.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/03\/digital-accessibility-hero-banner.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/03\/digital-accessibility-hero-banner.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/03\/digital-accessibility-hero-banner.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/03\/digital-accessibility-hero-banner.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:48% 46%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Customer first<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">P\u00fablico significa todos<\/h1><\/div><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles addPadding\"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/04\/Digital-accessibility-POV.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"abrir en una nueva ventana\"><span>Descargar el PdV<\/span><span class=\"type\">4 MB  pdf<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/?post_type=research-and-insight&amp;p=1080902\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?url=https:\/\/www.capgemini.com\/?post_type=research-and-insight&amp;p=1080902\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><div class=\"article-text article-quote-text\">\n<h3 class=\"wp-block-heading\" id=\"h-accesibilidad-primero-diseno-despues-en-los-servicios-al-ciudadano\">Accesibilidad primero, dise\u00f1o despu\u00e9s en los servicios al ciudadano<\/h3>\n\n\n\n<p>A medida que el sector p\u00fablico sigue esforz\u00e1ndose por que los servicios p\u00fablicos y la informaci\u00f3n est\u00e9n disponibles en l\u00ednea, es vital que nadie quede excluido por padecer una discapacidad, una afecci\u00f3n neurodiversa u otra barrera de acceso. Sin embargo, recientes estudios y ejercicios de seguimiento revelan importantes deficiencias en la accesibilidad digital del sector p\u00fablico.<\/p>\n\n\n\n<p>Existe una necesidad urgente de una soluci\u00f3n escalable y de r\u00e1pida implantaci\u00f3n para poner la informaci\u00f3n y los servicios de las organizaciones p\u00fablicas a disposici\u00f3n de todos los ciudadanos. Desde un nuevo punto de vista, sostenemos que las organizaciones del sector p\u00fablico deber\u00edan pensar \u00abprimero en la accesibilidad, despu\u00e9s en el dise\u00f1o\u00bb a la hora de planificar y crear sus estrategias de comunicaci\u00f3n en l\u00ednea con los ciudadanos.<\/p>\n\n\n\n<p><strong>Seg\u00fan el estudio <em>eGovernment Benchmark<\/em> 2024, dirigido por Capgemini en nombre de la Comisi\u00f3n Europea, el 65% de todos los sitios web encuestados no cumpl\u00edan las ocho Pautas de Accesibilidad al Contenido en la Web (WCAG) seleccionadas para medir la facilidad de acceso de los usuarios discapacitados a los servicios en l\u00ednea.<\/strong><\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-inclusion-cumplimiento-y-politica\"><strong>Inclusi\u00f3n, cumplimiento y pol\u00edtica<\/strong><\/h4>\n\n\n\n<p>Los ciudadanos esperan poder utilizar los servicios p\u00fablicos digitales, con independencia de cualquier discapacidad. Se trata de un derecho humano b\u00e1sico en la era digital actual, que crea una sociedad inclusiva y equitativa. Por supuesto, la accesibilidad digital tambi\u00e9n es una obligaci\u00f3n legal en la mayor\u00eda de los pa\u00edses desde hace muchos a\u00f1os. Por ejemplo, en la UE, la inclusi\u00f3n digital es un mandato de la Ley Europea de Accesibilidad, que se adopt\u00f3 en 2019 y debe ponerse en pr\u00e1ctica a partir del 28 de junio de 2025.<\/p>\n\n\n\n<p>M\u00e1s all\u00e1 de las obligaciones sociales y normativas, la inclusi\u00f3n digital tiene implicaciones m\u00e1s amplias para el impacto de los servicios p\u00fablicos. Es una oportunidad para crear valor p\u00fablico haciendo que los canales digitales funcionen mejor para todos. Si no se llega a un amplio espectro de ciudadanos con los servicios digitales y la informaci\u00f3n en l\u00ednea, se minimiza el impacto de las pol\u00edticas y se crea una sociedad desigual. A su vez, esto repercute negativamente en su competitividad global y limita el valor de los servicios prestados.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-cuatro-fases-de-la-transformacion-digital-de-la-accesibilidad\">Cuatro fases de la transformaci\u00f3n digital de la accesibilidad<\/h4>\n\n\n\n<p>Hemos desarrollado un enfoque pr\u00e1ctico y probado para ayudar a las organizaciones del sector p\u00fablico a lograr una transformaci\u00f3n de su accesibilidad digital con servicios inclusivos centrados en el ciudadano. Descrito con m\u00e1s detalle en nuestro punto de vista, consta de cuatro fases consecutivas dise\u00f1adas para proporcionar a las organizaciones p\u00fablicas las herramientas y el camino claro para responder activamente a la necesidad de actuar.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Eval\u00fae c\u00f3mo es el acceso digital en la actualidad<\/strong><br>Nuestro an\u00e1lisis en profundidad nos ayuda a identificar y comprender los problemas de accesibilidad digital existentes. Esto nos proporciona una base s\u00f3lida para desarrollar medidas destinadas a eliminar cualquier barrera digital.<\/li>\n\n\n\n<li><strong>Replantearse el dise\u00f1o de las herramientas en l\u00ednea<br><\/strong>Una evaluaci\u00f3n de necesidades bien fundamentada pregunta tanto a los usuarios de herramientas y servicios en l\u00ednea como a quienes los dise\u00f1an qu\u00e9 hay que hacer para que el acceso digital sea mejor para las personas con diversas discapacidades.<\/li>\n\n\n\n<li><strong>Descubra c\u00f3mo puede ayudarle GovTech<br><\/strong>Trabajamos con empresas emergentes y otros agentes del ecosistema GovTech para mejorar de forma eficaz la accesibilidad de las organizaciones del sector p\u00fablico mediante el uso de la tecnolog\u00eda.<\/li>\n\n\n\n<li><strong>Comprometerse con los usuarios en materia de calidad<\/strong><br>S\u00f3lo incluyendo a los usuarios finales en el proceso se puede conseguir que la informaci\u00f3n y los servicios en l\u00ednea sean accesibles para los grupos destinatarios, por lo que recogemos las opiniones de los usuarios, especialmente de las personas discapacitadas, para verificar que las herramientas en l\u00ednea funcionan para ellos.<\/li>\n<\/ul>\n\n\n\n<p>Nuestro punto de vista sostiene que las soluciones de accesibilidad digital eficientes, escalables y hol\u00edsticas deben basarse tanto en tecnolog\u00edas innovadoras como en el cambio cultural dentro de una organizaci\u00f3n. Con un dise\u00f1o centrado en el ser humano, las nuevas tecnolog\u00edas y un enfoque pr\u00e1ctico de la transformaci\u00f3n, las organizaciones del sector p\u00fablico tienen ahora la oportunidad de beneficiar a los ciudadanos a los que sirven, as\u00ed como de hacer que la prestaci\u00f3n de servicios p\u00fablicos sea m\u00e1s eficaz, rentable e integradora.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/04\/Digital-accessibility-POV.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Descargue nuestro punto de vista<\/a><\/div>\n<\/div>\n\n\n\n<p><a id=\"_msocom_1\"><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n\t\t<section\n\t\t\tclass=\"section section--lifeatcap-learning section--event-slider-careerInvent \">\n\n\t\t\t<div class=\"container\">\n\t\t\t\t<div class='career-invent-header'>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"slider slider-fader 5642c87c-97cb-444c-a068-ef6adbcc0a2d\">\n\t\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"slider-list \">\n\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\tclass=\"slide active \">\n\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\tclass=\"slide-bg-wrapper wp-block-cg-blocks-career-invent \">\n\t\t\t\t\t\t\t\t<div class=\"bgImagesection\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bgColor\"><\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"container slide-info-wrapper\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"col-md-6 col-sm-12 box-inner \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bgColor\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-title \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"explore-header\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tdata-maxlength=\"68\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttitle=\"Servicios al ciudadano para la administraci\u00f3n digital del ma\u00f1ana\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tServicios al ciudadano para la administraci\u00f3n digital del ma\u00f1ana\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tclass=\"box-title \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 data-maxlength=\"144\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttitle=\"Dise\u00f1o centrado en el ser humano\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tstyle=\"white-space: pre-wrap;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tDise\u00f1o centrado en el ser humano\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btnDiv\"> <a class=\"more2\" data-maxlength=\"24\" aria-label=\"Leer m\u00e1s sobre Servicios al ciudadano para la administraci\u00f3n digital del ma\u00f1ana\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t tabindex=\"0\" href=\"\/mx-es\/solutions\/servicios-al-ciudadano-para-la-administracion-digital-del-manana\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tLeer m\u00e1s\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a> <\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-md-6 col-sm-12 text-right box-img-wrapper escaper escaper-right\">\n\t\t\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\t\t\t<picture>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<source\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/2023_06-07_Citizen-services_2880x1800_Opt2_KH-1.jpg?w=1200&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/2023_06-07_Citizen-services_2880x1800_Opt2_KH-1.jpg?w=1200&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 1500px)\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<source\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/2023_06-07_Citizen-services_2880x1800_Opt2_KH-1.jpg?w=600&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/2023_06-07_Citizen-services_2880x1800_Opt2_KH-1.jpg?w=1200&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 992px)\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<source\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/2023_06-07_Citizen-services_2880x1800_Opt2_KH-1.jpg?w=400&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/2023_06-07_Citizen-services_2880x1800_Opt2_KH-1.jpg?w=800&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 768px)\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<source\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/2023_06-07_Citizen-services_2880x1800_Opt2_KH-1.jpg?w=400&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/2023_06-07_Citizen-services_2880x1800_Opt2_KH-1.jpg?w=800&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 0)\" \/>\n\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" class=\"box-img\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrc=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/2023_06-07_Citizen-services_2880x1800_Opt2_KH-1.jpg\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tstyle=\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tobject-position: 52% 50%; object-fit: cover;\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\" alt=\"\" \/>\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t\t\t\t\t\t<!-- <img decoding=\"async\" class=\"box-img\" src=\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\n\t\t\t\t\t\t\t\t\t\t\tstyle=\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\" alt=\"\"\n\t\t\t\t\t\t\t\t\t\t\/> -->\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"slide-reveal\"><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/section>\n\n\t\t\n\n<section class=\"latest-insights layout-even layout-even-all-purple-cards \"><div class=\"container\"><div class=\"insight-title\"><h2 class=\"latest-insight-title\">\u00daltimas noticias<\/h2><\/div><div class=\"layout-two-card cards-normal\">\n                                <div class=\"row align-items-center\"><div class=\"card-image-wrapper\">\n                                <div class=\"card-image\" data-image-url=\"https:\/\/www.capgemini.com\/mx-es\/insights\/biblioteca-de-investigacion\/transformacion-del-servicio-al-cliente\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<picture>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2025\/03\/Customer-Service-Transformation_2880X1800.jpg?w=800&#038;quality=70 1x, https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2025\/03\/Customer-Service-Transformation_2880X1800.jpg?w=800&#038;quality=70 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alt=\"capgemini-research-institute\" class=\"dark\">\n                                <\/div>\n                            <\/div>\n                            <\/a>\n                        <\/div>\n                    <div class=\"col-12 col-md-6 col-lg-4\">\n                            <a href=\"https:\/\/www.capgemini.com\/mx-es\/insights\/biblioteca-de-investigacion\/informe-de-referencia-de-la-administracion-electronica-hacia-la-administracion-digital\/\" aria-label=\"Informe de referencia sobre administraci\u00f3n electr\u00f3nica 2025: En camino hacia servicios p\u00fablicos en l\u00ednea f\u00e1ciles de usar\" class=\"card-link-holder\">\n                            <div class=\"insight-card insight-card-start\">\n                                <div class=\"card-tag\">Report<\/div>\n                                <h3 class=\"card-title\">Informe de referencia sobre administraci\u00f3n electr\u00f3nica 2025: En camino hacia servicios p\u00fablicos en l\u00ednea f\u00e1ciles 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<\/div><\/div><\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":257,"featured_media":545252,"template":"","meta":{"cg_dt_proposed_to":[9,25],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"a9b90251-cdd5-4071-9f93-9ca00ea336a6\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":true,"footnotes":"","related_resource_url":"","related_resource_id":0,"related_resource_size":"","related_resource_type":"","cg_author":0,"_yoast_wpseo_primary_theme":239,"primary_term":"Customer 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