{"id":508773,"date":"2023-02-22T05:24:58","date_gmt":"2023-02-22T05:24:58","guid":{"rendered":"https:\/\/www.capgemini.com\/mx-es\/?post_type=research-and-insight&#038;p=508773"},"modified":"2025-04-05T09:00:12","modified_gmt":"2025-04-05T09:00:12","slug":"la-ventaja-de-la-experiencia-de-las-personas","status":"publish","type":"research-and-insight","link":"https:\/\/www.capgemini.com\/mx-es\/insights\/biblioteca-de-investigacion\/la-ventaja-de-la-experiencia-de-las-personas\/","title":{"rendered":"La ventaja de la experiencia de las personas"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2022\/10\/People_experience_advantager_2880X1800.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2022\/10\/People_experience_advantager_2880X1800.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2022\/10\/People_experience_advantager_2880X1800.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2022\/10\/People_experience_advantager_2880X1800.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2022\/10\/People_experience_advantager_2880X1800.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2022\/10\/People_experience_advantager_2880X1800.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2022\/10\/People_experience_advantager_2880X1800.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2022\/10\/People_experience_advantager_2880X1800.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2022\/10\/People_experience_advantager_2880X1800.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:51% 36%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Customer first<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">La ventaja de la experiencia de las personas<\/h1><\/div><h2 class=\"reasearchInsightTitle\">C\u00f3mo las empresas pueden mejorar la vida de sus activos m\u00e1s importantes<\/h2><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles \"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2023\/02\/People-Experience-Research_Infographic.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"abrir en una nueva ventana\"><span>Descarga el informe<\/span><span class=\"type\">449 KB  pdf<\/span><\/a><\/div><div class=\"col-md-4 downloadFiles \"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2023\/02\/People-Experience-Research_Report_web.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"abrir en una nueva ventana\"><span>Descargar infograf\u00eda<\/span><span class=\"type\">4 MB  pdf<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/mx-es\/insights\/biblioteca-de-investigacion\/la-ventaja-de-la-experiencia-de-las-personas\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-tw\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https:\/\/www.capgemini.com\/mx-es\/insights\/biblioteca-de-investigacion\/la-ventaja-de-la-experiencia-de-las-personas\/&amp;text=La ventaja de la experiencia de las personas\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?url=https:\/\/www.capgemini.com\/mx-es\/insights\/biblioteca-de-investigacion\/la-ventaja-de-la-experiencia-de-las-personas\/&amp;text=La ventaja de la experiencia de las personas\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\">Las organizaciones de hoy deben centrarse en su gente m\u00e1s que nunca. Las presiones econ\u00f3micas y financieras, amplificadas por los cambios provocados por la pandemia, han creado el mercado laboral m\u00e1s competitivo en a\u00f1os. Y a medida que los arreglos de trabajo remoto e h\u00edbrido contin\u00faan siendo populares, los empleadores deben navegar en un entorno de trabajo bifurcado y lidiar con una serie de nuevos desaf\u00edos.<\/h2><p class=\"intro-para-content\">Como parte de nuestro informe m\u00e1s reciente del Instituto de Investigaci\u00f3n de Capgemini, La ventaja de la experiencia de las personas: c\u00f3mo las empresas pueden mejorar la vida de sus activos m\u00e1s importantes, exploramos c\u00f3mo los empleados ven sus propias experiencias en sus organizaciones y c\u00f3mo las empresas pueden mejorar estas experiencias para crear una ventaja comercial. Encuestamos a 2,250 personas de 750 organizaciones para ver sus perspectivas sobre la experiencia de las personas. Lo que encontramos es una sorprendente desconexi\u00f3n entre los empleados de diferentes niveles de antig\u00fcedad; mientras que el 92% de los l\u00edderes cree que sus empleados son felices en gran medida, solo el 30% de los empleados dicen que son felices en el trabajo. \u00a0<br>\u00a0<br>Esta estad\u00edstica es parte de una brecha de percepci\u00f3n en las experiencias de los empleados. Vemos que, en muchas organizaciones, los empleados est\u00e1n insatisfechos en m\u00faltiples dimensiones. Sin embargo, los l\u00edderes desconocen en gran medida que este es el caso. Teniendo en cuenta esta brecha en el contexto de la din\u00e1mica comercial actual, est\u00e1 claro que las organizaciones deben priorizar urgentemente la experiencia de las personas para seguir siendo competitivas. Adem\u00e1s, encontramos que una experiencia positiva de las personas puede beneficiar todos los aspectos de una organizaci\u00f3n, incluida la productividad y la retenci\u00f3n, la marca y la satisfacci\u00f3n del cliente.<br>\u00a0<br>Adem\u00e1s de presentar una investigaci\u00f3n en profundidad y conocimientos sobre este tema, nuestro informe destaca 10 acciones clave que el liderazgo organizacional debe tomar para mejorar la experiencia de las personas. Estos incluyen recomendaciones en las \u00e1reas de liderazgo, cultura, pr\u00e1cticas organizacionales y tecnolog\u00eda.<br>\u00a0<br>Para leer m\u00e1s sobre la experiencia de las personas y su creciente importancia dentro de las organizaciones, descargue el informe.<\/p><\/div><\/div><\/div><\/div><\/section>\n\n\n<section class=\"latest-insights layout-odd layout-one-card-only \"><div class=\"container\"><div class=\"insight-title\"><h2 class=\"latest-insight-title\">Otras lecturas<\/h2><\/div><div class=\"layout-single-card\">\n                      <div class=\"row align-items-center w-lg-100\">\n                        <div class=\"card-image-wrapper\">\n                                <div class=\"card-image\" data-image-url=\"https:\/\/www.capgemini.com\/mx-es\/insights\/biblioteca-de-investigacion\/conversaciones-para-el-manana-2-el-futuro-del-trabajo\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<picture>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source 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https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2022\/12\/DotCom_Banner_1200x350-1.jpg-1.jpg?w=2048&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 768px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2022\/12\/DotCom_Banner_1200x350-1.jpg-1.jpg?w=500&#038;quality=70 1x, https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2022\/12\/DotCom_Banner_1200x350-1.jpg-1.jpg?w=1000&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 0)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2022\/12\/DotCom_Banner_1200x350-1.jpg-1.jpg\" alt=\"\" style=\"object-position: 50% 50%; object-fit: cover;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/picture>\n                                <\/div>\n                            <\/div>\n                            <div class=\"col-12 col-md-5 col-lg-7\"><\/div>\n                        <div class=\"col-12 col-md-7 col-lg-5\">\n                            <a href=\"https:\/\/www.capgemini.com\/mx-es\/insights\/biblioteca-de-investigacion\/conversaciones-para-el-manana-2-el-futuro-del-trabajo\/\" aria-label=\"Conversaciones para el ma\u00f1ana #2 - el futuro del trabajo\" class=\"card-link-holder\">\n                            <div class=\"insight-card insight-card-start\">\n                                <div class=\"card-tag\">Conversations for tomorrow<\/div>\n                                <h3 class=\"card-title\">Conversaciones para el ma\u00f1ana #2 &#8211; el futuro del trabajo<\/h3>\n                                <div class=\"insight-card-footer\">\n                                    <img decoding=\"async\" loading=\"lazy\" src=\"\" alt=\"\" class=\"light\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" 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first","featured_focal_points":""},"tags":[],"research-and-insight-type":[230],"theme":[239],"brand":[],"service":[],"industry":[],"partners":[],"content-group":[],"class_list":["post-508773","research-and-insight","type-research-and-insight","status-publish","has-post-thumbnail","hentry","research-and-insight-type-report","theme-customer-first"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>La ventaja de la experiencia de las personas | Capgemini<\/title>\n<meta name=\"description\" content=\"C\u00f3mo las empresas pueden mejorar la vida de sus activos m\u00e1s importantes: las personas\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.capgemini.com\/mx-es\/insights\/biblioteca-de-investigacion\/la-ventaja-de-la-experiencia-de-las-personas\/\" \/>\n<meta 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