{"id":11801,"date":"2022-04-04T13:31:00","date_gmt":"2022-04-04T13:31:00","guid":{"rendered":"https:\/\/www.capgemini.com\/?post_type=research-and-insight&#038;p=708884"},"modified":"2026-04-14T12:21:19","modified_gmt":"2026-04-14T12:21:19","slug":"habilitacion-de-aiops-con-servicenow","status":"publish","type":"research-and-insight","link":"https:\/\/www.capgemini.com\/mx-es\/insights\/biblioteca-de-investigacion\/habilitacion-de-aiops-con-servicenow\/","title":{"rendered":"Habilitaci\u00f3n de AIOps con ServiceNow"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/04\/Capgemini_research-and-insights_Enabling-AIOps-with-ServiceNow.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/04\/Capgemini_research-and-insights_Enabling-AIOps-with-ServiceNow.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/04\/Capgemini_research-and-insights_Enabling-AIOps-with-ServiceNow.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/04\/Capgemini_research-and-insights_Enabling-AIOps-with-ServiceNow.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/04\/Capgemini_research-and-insights_Enabling-AIOps-with-ServiceNow.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/04\/Capgemini_research-and-insights_Enabling-AIOps-with-ServiceNow.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/04\/Capgemini_research-and-insights_Enabling-AIOps-with-ServiceNow.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/04\/Capgemini_research-and-insights_Enabling-AIOps-with-ServiceNow.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/04\/Capgemini_research-and-insights_Enabling-AIOps-with-ServiceNow.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:40% 26%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Business operations<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Habilitaci\u00f3n de AIOps con ServiceNow<\/h1><\/div><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles addPadding\"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/04\/AI-Ops-PoV-Final.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Abrir en una nueva ventana\"><span>Descargue nuestro punto de vista<\/span><span class=\"type\">765 KB pdf<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-2\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/mx-es\/insights\/biblioteca-de-investigacion\/enabling-aiops-with-servicenow\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/mx-es\/insights\/biblioteca-de-investigacion\/enabling-aiops-with-servicenow\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-8\"><h2 class=\"intro-para-title\">Acelerando la transformaci\u00f3n digital con AIOps en ServiceNow<\/h2><p class=\"intro-para-content\">Las empresas de todo el mundo est\u00e1n integrando tecnolog\u00eda para transformar sus negocios. La \u00fanica diferencia es que algunas llegar\u00e1n all\u00ed r\u00e1pidamente, mientras que otras luchar\u00e1n por alcanzar la meta. \u00bfPor qu\u00e9 sucede esto?<br><br>El estado actual de la gesti\u00f3n de operaciones de TI (ITOM) est\u00e1 limitando su potencial para transformar el negocio. En la mayor\u00eda de los casos, existe escasa o nula visibilidad de los activos de TI; los procesos de flujo de trabajo no est\u00e1n optimizados y los datos no se comparten ni se centralizan. Y lo que es m\u00e1s importante: no se est\u00e1n aprovechando las capacidades de IA\/ML (inteligencia artificial y aprendizaje autom\u00e1tico).<br><br>La adopci\u00f3n de AIOps en ServiceNow constituye el primer paso para mejorar las operaciones de TI. Sin embargo, saber c\u00f3mo utilizarla de manera eficaz requiere un enfoque constructivo por parte de un socio experto y confiable. Nuestro experto Hugo Gordillo recomienda un enfoque de tres pasos \u2014que abarca la evaluaci\u00f3n, la estrategia y hoja de ruta, y el modelo de monitoreo de TI con gobernanza\u2014 para liberar todo el potencial de AIOps en ServiceNow.<br><br>\u00a1Descargue este documento de \u00abPunto de Vista\u00bb (PoV) para obtener m\u00e1s informaci\u00f3n y perspectivas como esta!<\/p><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>Habilitaci\u00f3n de AIOps con ServiceNow<\/p>\n","protected":false},"author":35,"featured_media":11802,"template":"","meta":{"cg_dt_proposed_to":[25],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"1b255f62-f7bf-4b00-9053-2170527669f8\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":false,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":true,"cg_dt_link_disabled":true,"footnotes":"","related_resource_url":"","related_resource_id":0,"related_resource_size":"","related_resource_type":"","cg_author":0,"_yoast_wpseo_primary_theme":264,"primary_term":"Business operations","featured_focal_points":""},"tags":[],"research-and-insight-type":[78],"theme":[310,264],"brand":[],"service":[155],"industry":[],"partners":[97],"content-group":[],"class_list":["post-11801","research-and-insight","type-research-and-insight","status-publish","has-post-thumbnail","hentry","research-and-insight-type-point-of-view","theme-business-operations","theme-digital-transformation","service-intelligent-business-operations","partners-servicenow"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Habilitaci\u00f3n de AIOps con ServiceNow - Capgemini Mexico<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.capgemini.com\/mx-es\/insights\/biblioteca-de-investigacion\/habilitacion-de-aiops-con-servicenow\/\" \/>\n<meta property=\"og:locale\" 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