{"id":10155,"date":"2022-09-12T16:03:45","date_gmt":"2022-09-12T14:03:45","guid":{"rendered":"https:\/\/www.capgemini.com\/?post_type=research-and-insight&#038;p=789768"},"modified":"2025-04-05T09:59:50","modified_gmt":"2025-04-05T09:59:50","slug":"b2c-digital-operator-observatory-edition-3","status":"publish","type":"research-and-insight","link":"https:\/\/www.capgemini.com\/mx-es\/insights\/biblioteca-de-investigacion\/b2c-digital-operator-observatory-edition-3\/","title":{"rendered":"B2C digital operator observatory \u2013 edition 3"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/08\/2022-08-05_Telco-Industry_-B2C-Observatory_Web-banner_2880x1800px_opt1_v....jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/08\/2022-08-05_Telco-Industry_-B2C-Observatory_Web-banner_2880x1800px_opt1_v....jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/08\/2022-08-05_Telco-Industry_-B2C-Observatory_Web-banner_2880x1800px_opt1_v....jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/08\/2022-08-05_Telco-Industry_-B2C-Observatory_Web-banner_2880x1800px_opt1_v....jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/08\/2022-08-05_Telco-Industry_-B2C-Observatory_Web-banner_2880x1800px_opt1_v....jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/08\/2022-08-05_Telco-Industry_-B2C-Observatory_Web-banner_2880x1800px_opt1_v....jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/08\/2022-08-05_Telco-Industry_-B2C-Observatory_Web-banner_2880x1800px_opt1_v....jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/08\/2022-08-05_Telco-Industry_-B2C-Observatory_Web-banner_2880x1800px_opt1_v....jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/08\/2022-08-05_Telco-Industry_-B2C-Observatory_Web-banner_2880x1800px_opt1_v....jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:55.00000000000001% 41%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Telco<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">B2C digital operator observatory \u2013 edition 3<\/h1><\/div><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles addPadding\"><a class=\"button-download--small\" type=\"download\" href=\"#linkToForm\" rel=\"noopener noreferrer\" title=\"abrir en una nueva ventana\"><span>Download point of view<\/span><span class=\"type\">1 MB  pdf<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/mx-es\/insights\/biblioteca-de-investigacion\/b2c-digital-operator-observatory-edition-3\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/mx-es\/insights\/biblioteca-de-investigacion\/b2c-digital-operator-observatory-edition-3\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\">At Capgemini and Salesforce, we like to stay up to date with the latest trends and best practices in the ever-changing digital space.<\/h2><p class=\"intro-para-content\">Today telco digital players are taking bold strides in rethinking the B2C customer experience, in bringing innovative and flexible offerings, and in meeting growing customers\u2019 interest in environmental and social commitment.<\/p><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<p>To name a few examples :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Nju from Orange Poland is bringing its flexible approach to customers with a brand new fiber internet offer with a digital only subscription model;<\/li>\n\n\n\n<li>\u2018Source\u2019 by Bouygues Telecom has been introduced to the French market as the first eco-responsible plan embracing sustainability in its whole value proposition;<\/li>\n\n\n\n<li>&nbsp;In Jordan, Orange launched Jood, bringing a best in class digital experience, connected to Orange Money e-wallet;<\/li>\n\n\n\n<li>In Singapore, next-gen telco start-up Gorilla Mobile enables its customers to \u201cswitch back\u201d unused data, leveraging an in-house technology powered by blockchain, turning data into tokens to use to offset monthly bills, purchase other services, etc.<\/li>\n<\/ul>\n\n\n\n<p>If you are wondering about the latest digital trends in the B2C telecom sector, about the recent disruptive digital operator moves and what constitutes their key success factors and their differentiation, you\u2019ll appreciate this observatory dedicated to the telecom sector. In it, you\u2019ll find all the news, initiatives and best practices of B2C digital brands and offers of worldwide telecom operators, trends that could shape customers\u2019 expectations today and could redefine tomorrow\u2019s markets.<\/p>\n\n\n\n<p>Sign up to receive the 3<sup>rd<\/sup>&nbsp;edition of our Digital Operator observatory.<\/p>\n\n\n\n<div class=\"wp-block-cg-blocks-autocloud-form undefined autocloudform\"><div class=\"section--autoCloud-form\"><div class=\"wrapperAutoCloudSection\" id=\"linkToForm\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-12 col-lg-6 left-img align-self-center escaper-left\"><\/div><div class=\"  col-md-12\"><div class=\"autoCloudForm\"><h4 class=\"formHelpText\">Contact us<\/h4>\n\t\t<div class=\"mf_forms__container \">\n\t\t\t\t\t\t\t\t<form id=\"mf_form_794310_1663035221\" class=\"mf_form__form row needs-validation\" action=\"\" method=\"post\" enctype=\"multipart\/form-data\" data-nosnippet>\n\n\t\t\t\t\t\t\t\t<input type=\"hidden\" name=\"form_id\" data-validate=\"number\" class=\"mf_form__id\" value=\"794310\" \/>\n\t\t\t\t<input type=\"hidden\" name=\"form_title\" class=\"mf_form__title\" value=\"\" \/>\n\t\t\t\t<input type=\"hidden\" name=\"wp_rest_nonce\" class=\"mf_form__wp_rest_nonce\" value=\"2370c30a46\" \/>\n\n\t\t\t\t<input type=\"hidden\" name=\"mf_form_conditional_logic\" class=\"mf_form__title conditional_logic\" value=\"\" \/>\n\t\t\t\t\n\t\t\t\t<input type=\"hidden\" name=\"mf_form_fields_country_dpo_field\" class=\"mf_form__title conditional_logic mf_form_fields_country_dpo_field\" value=\"\" \/>\n\n\t\t\t\t<!-- Anti-spam field -->\n\t\t\t\t<input type=\"text\" \n\t\t\t\t\tname=\"website_url\" \n\t\t\t\t\tclass=\"mf_field__url\" \n\t\t\t\t\tautocomplete=\"off\"\n\t\t\t\t\ttabindex=\"-1\"\n\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\tstyle=\"position:absolute;left:-9999px;width:1px;height:1px;opacity:0;pointer-events:none;\" \n\t\t\t\t\/>\n\t\t\t<\/form>\n\n\t\t\t<div class=\"mf_form__success\" tabindex=\"0\" role=\"alert\">\n\t\t\t\t\t\t\t\t<p>Gracias! 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