{"id":537486,"date":"2025-03-04T06:02:04","date_gmt":"2025-03-04T06:02:04","guid":{"rendered":"https:\/\/www.capgemini.com\/mx-es\/?p=537486&#038;preview=true&#038;preview_id=537486"},"modified":"2025-04-03T16:22:23","modified_gmt":"2025-04-03T16:22:23","slug":"digitalize-your-helpdesk-to-drive-frictionless-accounts-payable","status":"publish","type":"post","link":"https:\/\/www.capgemini.com\/mx-es\/insights\/expert-perspectives\/digitalize-your-helpdesk-to-drive-frictionless-accounts-payable\/","title":{"rendered":"Digitalize your helpdesk to drive frictionless accounts payable"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-blogs header-hero-blogs\"><div class=\"container\"><div class=\"hero-blogs\"><div class=\"hero-blogs-content-wrapper\"><div class=\"row\"><div class=\"col-12\"><div class=\"header-title\"><h1>Digitalize your helpdesk to drive frictionless accounts payable<\/h1><\/div><\/div><\/div><\/div><div class=\"hero-blogs-bottom\"><div class=\"header-author\"><div class=\"author-img\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2021\/08\/cg-logo-3.png?w=200&amp;quality=10\" alt=\"\" loading=\"lazy\"\/><\/div><div class=\"author-name-date\"><h5 class=\"author-name\">Capgemini<\/h5><h5 class=\"blog-date\">14 Nov 2022<\/h5><\/div><\/div><div class=\"brand-image\"> <\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/mx-es\/insights\/expert-perspectives\/digitalize-your-helpdesk-to-drive-frictionless-accounts-payable\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/mx-es\/insights\/expert-perspectives\/digitalize-your-helpdesk-to-drive-frictionless-accounts-payable\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\">Implementing a next-generation, self-service accounts payable platform drives a faster, more transparent, reliable, and frictionless purchase-to-pay process that delivers increased customer and employee satisfaction.<\/h2><p class=\"intro-para-content\">Managing invoicing and accounts payable (AP) communication with your ecosystem of customers, vendors, and suppliers, while seemingly straightforward, can be a challenge. Indeed, establishing efficient supplier communication, payment reconciliation, issue tracking, and supplier payments often accounts for over 15\u201320% of an organization\u2019s operating revenue.<br><br>In addition, process issues may be created if your organization has no established procedure for suppliers to share delivery information in real time. With thousands of transactions requiring payments and contacts with your supplier base at any given moment, bottlenecks during the process may result in a negative vendor experience and even financial issues. Common bottlenecks can include:<\/p><ul class=\"box-list\"><li><strong>Communication breakdown \u2013<\/strong> caused by poor manual processes, ineffective platforms or technology adoptions, and non-integrated technology<\/li><li><strong>Delayed information \u2013<\/strong> caused by a non-integrated application that produces incorrect and incomplete information, resulting in a dissatisfied client or supplier<\/li><li><strong>Restricted access to information \u2013<\/strong> that leads to a crippling business environment.<\/li><\/ul><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<h3 class=\"wp-block-heading\" id=\"h-a-self-service-one-stop-shop-for-ap\">A self-service, one-stop shop for AP<\/h3>\n\n\n\n<p>One of the easiest ways of addressing these bottlenecks is to implement a next-generation, self-service AP platform \u2013 powered by Zendesk\u2019s Digital Concierge or ServiceNow technologies \u2013 that provides a single-source of AP information in real time.<\/p>\n\n\n\n<p>By delivering augmented,<a href=\"https:\/\/www.capgemini.com\/insights\/research-library\/innovation-nation-special-edition\/\"> frictionless interactions and transparency<\/a> across your entire P2P cycle, an AP platform maximizes the efficiency of your AP processes and significantly <a href=\"https:\/\/www.capgemini.com\/insights\/expert-perspectives\/frictionless-accounts-payable-happy-customer-happy-employee-2\/\">increases your customer and employee satisfaction<\/a>. It also meets the needs of your ecosystem of suppliers, procurement, organizations, and service providers to drive value across your purchase-to-pay (P2P) cycle, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Deploying a one stop shop mindset<\/li>\n\n\n\n<li>Putting business transparency at the center of your operations<\/li>\n\n\n\n<li><a href=\"https:\/\/www.capgemini.com\/insights\/expert-perspectives\/improve-the-accounts-payable-process-through-leveraging-ai\/\">Injecting automation<\/a> into your assignments and workflow<\/li>\n\n\n\n<li>Improving services, experiences, and productivity.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Increased transparency and satisfaction<\/h3>\n\n\n\n<p>Digitizing your core P2P processes and implementing a self-service AP platform enables you to shift focus from delivering transactional services to unifying communication channels \u2013 which provides the insight you need to make effective AP decisions in real time.<\/p>\n\n\n\n<p>By leveraging autonomous updates, customer voice support, role-based approvals, and AI-based search capabilities, an AP platform can deliver a range of benefits to your organization, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Enhanced customer and employee experiences \u2013<\/strong> that drive personalized, frictionless communications across channels<\/li>\n\n\n\n<li><strong>Better customer journeys \u2013<\/strong> through AI-first assistance capabilities that increase first-time resolution and next-contact avoidance rates<\/li>\n\n\n\n<li><strong>Increased customer engagement \u2013<\/strong> channel-agnostic, AI-led self-service ensures the platform performs as expected, regardless of where your agent is working from<\/li>\n\n\n\n<li><strong>Improved transparency \u2013<\/strong> enterprise-wide CX analytics and business health checks, driven by a unified business view, ensures your agents get the information they need in real time, 24\/7.<\/li>\n<\/ul>\n\n\n\n<p>For a faster, more transparent, and reliable purchase-to-pay process that increases customer and employee satisfaction, implementing a next-generation, self-service AP platform is a must.<\/p>\n\n\n\n<p><em>To learn more about how Capgemini\u2019s AI.Payables solution helps implement a new self-service, frictionless AP platform across your purchase-to-pay function, contact:<\/em> <em><a href=\"mailto:mahalakshmi.r@capgemini.com\">mahalakshmi.r@capgemini.com<\/a><\/em><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-wrapper-people-slider section section--expert-slider wrapper-people-slider undefined\"><div class=\"container\"><div class=\"content-title\"><h2 data-maxlength=\"34\" class=\"people-heading-title\">About author<\/h2><\/div><\/div><div class=\"slider slider-boxed\"><div class=\"container\"><div class=\"slider-window\"><div class=\"slider-list\"><\/div><\/div><\/div><div class=\"slider-nav\"><button class=\"slider-prev inactive\" aria-label=\"Slider-previous\" tabindex=\"-1\"><\/button><ul class=\"slider-paginator\"><\/ul><button class=\"slider-next\" aria-label=\"Slider-next\"><\/button><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>A next-generation, self-service AP platform ensures you can digitalize operations, in addition to lowering costs and increasing satisfaction rates.<\/p>\n","protected":false},"author":78,"featured_media":537487,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"145b9846-8b69-4835-81bf-3172b28fd9f8\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"_yoast_wpseo_primary_brand":"","_jetpack_memberships_contains_paid_content":false,"footnotes":"","featured_focal_points":""},"categories":[1],"tags":[],"brand":[],"service":[155],"industry":[],"partners":[],"blog-topic":[156],"content-group":[],"class_list":["post-537486","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","service-intelligent-business-operations","blog-topic-business-ops"],"yoast_head":"<!-- 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