{"id":524304,"date":"2025-05-14T02:26:25","date_gmt":"2025-05-14T02:26:25","guid":{"rendered":"https:\/\/www.capgemini.com\/mx-es\/?p=524304&#038;preview=true&#038;preview_id=524304"},"modified":"2025-05-14T02:26:25","modified_gmt":"2025-05-14T02:26:25","slug":"from-talk-to-action-practical-steps-for-your-esg-journey","status":"publish","type":"post","link":"https:\/\/www.capgemini.com\/mx-es\/insights\/expert-perspectives\/from-talk-to-action-practical-steps-for-your-esg-journey\/","title":{"rendered":"From talk to action: practical steps for your ESG journey\u00a0"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-blogs header-hero-blogs\"><div class=\"container\"><div class=\"hero-blogs\"><div class=\"hero-blogs-content-wrapper\"><div class=\"row\"><div class=\"col-12\"><div class=\"header-title\"><h1>From talk to action: practical steps for your ESG journey\u00a0<\/h1><\/div><\/div><\/div><\/div><div class=\"hero-blogs-bottom\"><div class=\"header-author\"><div class=\"author-img\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2022\/12\/greg-bentham-17-1.jpg?w=200&amp;quality=10\" alt=\"\" loading=\"lazy\"\/><\/div><div class=\"author-name-date\"><h5 class=\"author-name\">Greg Bentham<\/h5><h5 class=\"blog-date\">25 Apr 2024<\/h5><\/div><\/div><div class=\"brand-image\"> <\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/?p=1017355\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?url=https:\/\/www.capgemini.com\/?p=1017355\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><div class=\"article-text article-quote-text\">\n<h4 class=\"wp-block-heading\" id=\"h-climate-week-s-panel-discussion-on-sustainability-facilitated-by-capgemini-and-servicenow-last-fall-in-new-york-city-focused-on-the-regulatory-social-ethical-and-business-factors-creating-the-imperative-for-organizations-to-act-on-environmental-social-and-governance-esg-practices\">Climate Week\u2019s panel discussion on sustainability, facilitated by Capgemini and ServiceNow last fall in New York City, focused on the regulatory, social, ethical, and business factors creating the imperative for organizations to act on environmental, social and governance (ESG) practices. <\/h4>\n\n\n\n<p>Coming out of that discussion, I wrote about <a href=\"https:\/\/www.capgemini.com\/insights\/expert-perspectives\/investing-in-sustainability-how-esg-impacts-business-brand-and-bottom-line\/\" target=\"_blank\" rel=\"noreferrer noopener\">investing in sustainability<\/a> and the need for enterprise-wide and tech-based planning. This planning unlocks data and its insights that are absolute in the development of long-term strategies and measurable goals that mitigate climate change and support overall ESG actions. &nbsp;<\/p>\n\n\n\n<p>Now that we\u2019ve established the context and the critical need for organizations to act on ESG practices, I want to turn to the practical steps organizations can take to move forward on their ESG journeys.&nbsp;&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-four-stages-of-esg-maturity-nbsp\"><strong>Four stages of ESG maturity<\/strong>&nbsp;<\/h3>\n\n\n\n<p>Of course, organizations begin their journeys at different levels of ESG maturity. At Climate Week, ServiceNow\u2019s Senior Advisory Solution Architect, Risk Practice, <a href=\"https:\/\/www.linkedin.com\/in\/geeta-jhamb\/\" target=\"_blank\" rel=\"noreferrer noopener\">Geeta Jhamb<\/a>, identified the four stages of ESG maturity into which most organizations typically fall:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Ad hoc<\/strong>: Conducting some simple sustainability initiatives but in an unstructured way without reporting mechanisms.&nbsp;<\/li>\n\n\n\n<li><strong>Disclosure-driven<\/strong>: Reacting to the regulatory requirements driving the most immediate pressure, the most common stage.&nbsp;&nbsp;<\/li>\n\n\n\n<li><strong>Governed:<\/strong> Tracking projects against compliance benchmarks and communicating to the workforce within a formal, budgeted program.&nbsp;<\/li>\n\n\n\n<li><strong>Integrated<\/strong>: Incorporating ESG into their culture, values, and the business decisions that flow from them; this is the most mature stage.&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>To move toward integration, sustainability must be a higher, board-level priority. While ESG is frequently the responsibility of a designated team, its success depends on demonstrating its relevance and importance across the organization, including to those who own the data that drives the program.&nbsp;&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-pillars-of-the-esg-journey-nbsp\"><strong>Pillars of the ESG journey<\/strong>&nbsp;<\/h4>\n\n\n\n<p>Capgemini and ServiceNow collaborate with one another and with mutual clients to help drive understanding of ESG\u2019s criticality to their entire organizations. Our process encompasses these three phases:&nbsp;&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Measure<\/strong>: We begin with both qualitative and quantitative assessments, encouraging our clients to conduct an honest self-assessment by asking themselves questions, such as, \u201cWhere are we as a company? What is our true mission?\u201d&nbsp;&nbsp;<\/li>\n\n\n\n<li><strong>Plan<\/strong>: From this measurement, we ask our clients to think about what they want to achieve. As Geeta Jhamb noted in our discussion, they may want to go big, aim high or fix business processes that are broken to make their ESG programs more succinct and more consumable for their end users. We let our clients know that proper resourcing, whatever their plan, is essential to achieving objectives that make sense from both ESG and business perspectives.&nbsp;&nbsp;<\/li>\n\n\n\n<li><strong>Act<\/strong>: We know that our clients can only achieve their objectives if everyone is on board. To motivate, they can rely on a push strategy, externally imposed with key performance indicators (KPIs) and service level agreements (SLAs), to which service providers, such as Capgemini, must adhere. Or they can employ a pull strategy where motivation is intrinsic with people performing because they want to, not just because they have to. We\u2019ve experienced that a combination of push and pull motivational strategies is the most powerful.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>So that\u2019s the joint mindset our Capgemini and ServiceNow people bring with them when they join with a client organization as part of a project team. Yes, they have KPIs and SLAs to meet, but even more importantly, they have an inherent respect for and commitment to sustainability because of their training. These twin drivers foster a set of behaviors that connect with and spread to employees of the client organization. In short, what starts as an investment for the service provider can become a widespread and innate commitment to sustainability.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-making-it-work-nbsp\"><strong>Making it work<\/strong>&nbsp;<\/h4>\n\n\n\n<p>If success in sustainability means achieving measurable targets, it also means you need a data strategy, which is why IT and ESG teams need to be empowered to work together. We believe this data maturity level underpins the business that companies must consider as they take the ESG journey.&nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<p>In our New York talk, Geeta made the point that progress depends on technology and on platforms to securely integrate data from other sources and create cross-functional workflows so that data owners can themselves provide input for robust audibility. Comprehensive technology platforms could be a game-changer in ESG. One example she noted: harmonizing frameworks across the organization would normalize working methods across teams, making it easier to meet regulatory requirements.&nbsp;&nbsp;<\/p>\n\n\n\n<p><a href=\"https:\/\/www.linkedin.com\/in\/mariahart1\/\" target=\"_blank\" rel=\"noreferrer noopener\">Maria Hart<\/a> asked the panel if we thought there is any intersection between ESG success and business success. Most panel participants agreed not only about the intersection of ESG and business success. Increasingly, we see them as interdependent. Leveraging data across the enterprise ecosystem contributes as much to net zero as it does to profitability.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-working-together-for-a-sustainable-future-nbsp\"><strong>Working together for a sustainable future<\/strong>&nbsp;<\/h4>\n\n\n\n<p>Teamwork is key across the board: not just across enterprise functions, but partner ecosystems and even entire industries as well. At Capgemini, collaboration is enabling us to meet our commitment to help clients save 10 million tons of CO\u2082 and to reach net zero by 2040.&nbsp;<\/p>\n\n\n\n<p>Here\u2019s an example I gave during our discussion. Our work with an energy client included a move to cloud that saved hundreds of tons of CO\u2082 per year. Invigorated by this success, we worked together to find other opportunities, including substantial CO\u2082 savings in streamlining procurement processes. By working in partnership to build a workable roadmap and making best use of IT, we are now collectively committed to saving one million tons of CO\u2082. That\u2019s 10% of our global commitment from just one client relationship and its extended ecosystem.&nbsp;<\/p>\n\n\n\n<p>Such results exemplify the power of collaboration in achieving large-scale sustainability goals. The challenge of sustainability is too great for any of us to tackle alone. It&#8217;s a team sport. Only by working together can we help clients get the futures they want.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-join-us-in-creating-a-sustainable-future-for-all-nbsp\"><strong>Join us in creating a sustainable future for all<\/strong>&nbsp;<\/h4>\n\n\n\n<p>Achieving ESG goals requires a collaborative effort. By working together across departments, partners, and industries, organizations can leverage data and technology to create a more sustainable future.&nbsp;<\/p>\n\n\n\n<p>Ready to unlock your organization\u2019s ESG potential? Explore how our <a href=\"https:\/\/www.capgemini.com\/about-us\/technology-partners\/servicenow\/\" target=\"_blank\" rel=\"noreferrer noopener\">ServiceNow partnership<\/a> can help you develop a winning ESG program.&nbsp;&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-capgemini-at-servicenow-knowledge-2024\">Capgemini at ServiceNow Knowledge 2024<\/h4>\n\n\n\n<p>Earmarked as the most intelligent Knowledge yet, ServiceNow\u2019s flagship event,&nbsp;<a href=\"https:\/\/www.capgemini.com\/news\/events\/knowledge-servicenow\/\">Knowledge 2024<\/a>&nbsp;will bring together 15,000 brilliant minds from across the globe in the heart of Las Vegas. There you\u2019ll discover new ways to drive digital transformation, unlock new levels of efficiency and innovation by putting AI to work for your people.<\/p>\n\n\n\n<p>Productivity, meet experience. As a ServiceNow partner and a Platinum sponsor, we\u2019ll be bringing to you experiences, demos and sessions to help you explore how to drive organizational success through seamless, people-centric approaches.<\/p>\n\n\n\n<p>Visit us at booth 5208 to reimagine your employee journey.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":388,"featured_media":524305,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"1013edb1-e2ee-4a8f-a546-dd623c450889\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":true,"cg_dt_link_disabled":false,"_yoast_wpseo_primary_brand":"82","_jetpack_memberships_contains_paid_content":false,"footnotes":"","featured_focal_points":""},"categories":[1],"tags":[],"brand":[82],"service":[197,106],"industry":[],"partners":[97],"blog-topic":[57],"content-group":[],"class_list":["post-524304","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","brand-capgemini","service-cloud","service-sustainability","partners-servicenow","blog-topic-sustainability"],"yoast_head":"<!-- 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