{"id":566041,"date":"2026-07-10T06:47:02","date_gmt":"2026-07-10T06:47:02","guid":{"rendered":"https:\/\/www.capgemini.com\/mx-es\/?page_id=566041&#038;preview_id=566041"},"modified":"2026-07-10T07:02:52","modified_gmt":"2026-07-10T07:02:52","slug":"ia-de-primera-linea-para-el-sector-minorista-de-capgemini","status":"publish","type":"page","link":"https:\/\/www.capgemini.com\/mx-es\/solutions\/ia-de-primera-linea-para-el-sector-minorista-de-capgemini\/","title":{"rendered":"IA de primera l\u00ednea para el sector minorista, de Capgemini"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/06\/Web-Banner_Frontline-AI_Offer.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/06\/Web-Banner_Frontline-AI_Offer.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/06\/Web-Banner_Frontline-AI_Offer.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/06\/Web-Banner_Frontline-AI_Offer.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/06\/Web-Banner_Frontline-AI_Offer.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/06\/Web-Banner_Frontline-AI_Offer.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/06\/Web-Banner_Frontline-AI_Offer.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/06\/Web-Banner_Frontline-AI_Offer.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/06\/Web-Banner_Frontline-AI_Offer.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:48% 38%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Solution<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">IA de primera l\u00ednea para el sector minorista, de Capgemini<\/h1><\/div><h2 class=\"reasearchInsightTitle\">Empoderar a los empleados de tienda con inteligencia en tiempo real<\/h2><div class=\"inner-row-insight download-btn\"><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"grid-container\"><div class=\"col-12 col-md-2\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/?page_id=1222933\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?url=https:\/\/www.capgemini.com\/?page_id=1222933\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div><div class=\"article-text article-quote-text\">\n<h2 class=\"wp-block-heading\" id=\"h-imaginese-si-todos-los-empleados-de-primera-linea-pudieran-rendir-al-nivel-del-10-mas-destacado-de-su-plantilla-con-frontline-ai-para-el-sector-minorista-los-equipos-de-tienda-obtienen-acceso-en-tiempo-real-y-basado-principalmente-en-la-voz-a-informacion-clave-lo-que-les-ayuda-a-trabajar-con-mayor-rapidez-mantener-la-coherencia-y-ofrecer-mejores-experiencias-a-los-clientes-cada-dia\">Imag\u00ednese si todos los empleados de primera l\u00ednea pudieran rendir al nivel del 10 % m\u00e1s destacado de su plantilla. Con Frontline AI para el sector minorista, los equipos de tienda obtienen acceso en tiempo real \u2014y basado principalmente en la voz\u2014 a informaci\u00f3n clave, lo que les ayuda a trabajar con mayor rapidez, mantener la coherencia y ofrecer mejores experiencias a los clientes cada d\u00eda.<\/h2>\n\n\n\n<p>Frontline AI es un asistente de IA basado principalmente en la voz para el sector minorista que integra datos de la tienda en tiempo real, agentes de IA y una interfaz intuitiva para activar la inteligencia operativa del establecimiento. Dise\u00f1ado espec\u00edficamente para los equipos en tienda, unifica sistemas desconectados, lo que permite a los empleados encontrar informaci\u00f3n m\u00e1s r\u00e1pido, trabajar con mayor eficiencia y acumular conocimientos de forma continua para ofrecer una mejor atenci\u00f3n al cliente.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:70%\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>&#8220;Al igualar las condiciones de toda la plantilla mediante la IA, se eleva el rendimiento y la productividad de la organizaci\u00f3n en su conjunto. Con Frontline AI, cada empleado tiene acceso a la informaci\u00f3n, la orientaci\u00f3n y el apoyo necesarios para alcanzar no solo su m\u00e1ximo potencial, sino un nivel de excelencia superior.&#8221;<\/p>\n<cite>Mark Ruston | VP, Global Retail Lead, Capgemini<\/cite><\/blockquote>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:30%\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/08\/Mark_Ruston.jpg?w=960\" alt=\"Mark Ruston\" class=\"wp-image-1151482\"\/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para-video section section--info-2cols section--insights section-video \"><div class=\"bg-color video-align-right\"><div class=\"container\"><div class=\"row video-align-left\"><div class=\"col-md-12\"><div class=\"video-align-left row box box--4 box--mini\"><div class=\"col-md-3\"><h3 class=\"Video-title\" data-maxlength=\"34\">IA l\u00edder para el sector retail<\/h3><div class=\"video-info\"><p data-maxlength=\"68\">Transformar las tiendas sin perder el toque humano<\/p><\/div><\/div><div class=\"col-md-8 box-img-wrapper\"><div class=\"video-box\"><div class=\"video-wrapper\"><iframe title=\"video-section\" src=\"https:\/\/www.youtube.com\/embed\/eSU761npbsI?rel=0&amp;modestbranding=1&amp;playsinline=1&amp;enablejsapi=1\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen loading=\"lazy\" referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe><\/div><\/div><\/div><div class=\"col-md-1\"><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"grid-container\"><div><div class=\"article-text article-quote-text\">\n<h3 class=\"wp-block-heading\" id=\"h-como-funciona-la-ia-de-primera-linea-tres-capacidades-clave-que-impulsan-la-excelencia-en-el-comercio-minorista\">C\u00f3mo funciona la IA de primera l\u00ednea: tres capacidades clave que impulsan la excelencia en el comercio minorista<\/h3>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/06\/real-time-conversation-interface.jpg?w=960\" alt=\"\" class=\"wp-image-1225281\"\/><\/figure>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-align-left\" id=\"h-\"><strong>Interfaz conversacional en tiempo real<\/strong><\/p>\n\n\n\n<p>Permite una asistencia fluida, manos libres y centrada en la voz para tareas cotidianas, como solicitudes de servicio, revisiones de inventario y mantenimiento de equipos.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/06\/Common-intelligence-layer.jpg?w=960\" alt=\"\" class=\"wp-image-1225282\"\/><\/figure>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Capa de inteligencia com\u00fan<\/strong><\/p>\n\n\n\n<p>Unifica sistemas fragmentados y desconectados mediante una capa de inteligencia com\u00fan, lo que permite compartir informaci\u00f3n en toda la empresa.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/06\/agentic-orchestration.jpg?w=960\" alt=\"\" class=\"wp-image-1225283\"\/><\/figure>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Orquestaci\u00f3n basada en agentes<\/strong><\/p>\n\n\n\n<p>Los agentes de IA predise\u00f1ados extraen y recuperan informaci\u00f3n r\u00e1pidamente de diversos sistemas para ofrecer respuestas precisas y contextualizadas.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"grid-container\"><div><div class=\"article-text article-quote-text\">\n<h3 class=\"wp-block-heading\" id=\"h-impacto-comprobado-en-las-operaciones-en-tienda-logrando-una-reduccion-de-los-gastos-operativos-opex\">Impacto comprobado en las operaciones en tienda, logrando una reducci\u00f3n de los gastos operativos (OPEX).<\/h3>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/04\/Frontline-AI-OpEx-Graphic-.png\" alt=\"Achieve 5-10% reduction in store OPEX with 60% reduction in search time 10% reduction in incidents 25% reduction in training time 30% free-up for store managers 33% reduction in staff churn\" class=\"wp-image-1217861\"\/><\/figure>\n\n\n\n<p>Hable con nuestro experto en comercio minorista: descubra c\u00f3mo Frontline AI puede adaptarse a las operaciones de su tienda y a su personal de primera l\u00ednea.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n<section class=\"latest-insights layout-odd layout-one-card-only \"><div class=\"container\"><div class=\"insight-title\"><h2 class=\"latest-insight-title\">Investigaci\u00f3n y perspectivas<\/h2><\/div><div class=\"layout-single-card\">\n                      <div class=\"row align-items-center w-lg-100\">\n                        <div class=\"card-image-wrapper\">\n                                <div class=\"card-image\" data-image-url=\"https:\/\/www.capgemini.com\/mx-es\/insights\/biblioteca-de-investigacion\/ia-para-empleados-de-tienda-de-alto-rendimiento\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<picture>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2026\/07\/CPR_Store_Ops_WB.jpg?w=2048&#038;quality=70 1x, https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2026\/07\/CPR_Store_Ops_WB.jpg?w=2048&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 1500px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2026\/07\/CPR_Store_Ops_WB.jpg?w=1024&#038;quality=70 1x, https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2026\/07\/CPR_Store_Ops_WB.jpg?w=2048&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 992px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2026\/07\/CPR_Store_Ops_WB.jpg?w=1024&#038;quality=70 1x, https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2026\/07\/CPR_Store_Ops_WB.jpg?w=2048&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 768px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2026\/07\/CPR_Store_Ops_WB.jpg?w=500&#038;quality=70 1x, https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2026\/07\/CPR_Store_Ops_WB.jpg?w=1000&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 0)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2026\/07\/CPR_Store_Ops_WB.jpg\" alt=\"\" style=\"object-position: 50% 50%; object-fit: cover;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/picture>\n                                <\/div>\n                            <\/div>\n                            <div class=\"col-12 col-md-5 col-lg-7\"><\/div>\n                        <div class=\"col-12 col-md-7 col-lg-5\">\n                            <a href=\"https:\/\/www.capgemini.com\/mx-es\/insights\/biblioteca-de-investigacion\/ia-para-empleados-de-tienda-de-alto-rendimiento\/\" aria-label=\"El dependiente asistido por IA\" class=\"card-link-holder\">\n                            <div class=\"insight-card insight-card-start\">\n                                <div class=\"card-tag\">Point of view<\/div>\n                                <h3 class=\"card-title\">El dependiente asistido por IA<\/h3>\n                                <div class=\"insight-card-footer\">\n                                    <img decoding=\"async\" loading=\"lazy\" src=\"\" alt=\"\" class=\"light\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"\" alt=\"\" class=\"dark\">\n                                <\/div>\n                            <\/div>\n                            <\/a>\n                        <\/div>\n                     <\/div>\n                    <\/div><\/div><\/section>\n\n\n<div data-open-first=\"true\" class=\"wp-block-cg-blocks-cg-blocks-faq-schema\"><section class=\"wp-block-cg-blocks-cg-blocks-faq-schema section section--faqs-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"content-title\"><h2>Preguntas frecuentes<\/h2><\/div><div class=\"filters filters--vertical\" data-max=\"100\"><div class=\"expanders filters-content\">\n<div class=\"wp-block-cg-blocks-cg-block-card-faq-schema expander-box filter-box tag-active\"><div class=\"expander-title\" role=\"button\" tabindex=\"0\" aria-expanded=\"false\"><h3>\u00bfC\u00f3mo mejora Frontline AI la productividad de los empleados en la tienda?<\/h3><\/div><div class=\"expander-content\">\n<p>Frontline AI ofrece acceso inmediato y por voz a datos de la tienda en tiempo real, lo que reduce el tiempo de b\u00fasqueda y permite a los empleados centrarse en atender a los clientes en lugar de navegar por los sistemas.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cg-blocks-cg-block-card-faq-schema expander-box filter-box tag-active\"><div class=\"expander-title\" role=\"button\" tabindex=\"0\" aria-expanded=\"false\"><h3>\u00bfEst\u00e1 Frontline AI dise\u00f1ado espec\u00edficamente para entornos minoristas?<\/h3><\/div><div class=\"expander-content\">\n<p>S\u00ed. Frontline AI ha sido dise\u00f1ada espec\u00edficamente para el comercio minorista f\u00edsico y da soporte a las operaciones diarias de la tienda, como la verificaci\u00f3n de inventario, las solicitudes de servicio y el mantenimiento de equipos.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cg-blocks-cg-block-card-faq-schema expander-box filter-box tag-active\"><div class=\"expander-title\" role=\"button\" tabindex=\"0\" aria-expanded=\"false\"><h3>\u00bfPuede Frontline AI reducir el tiempo de formaci\u00f3n e incorporaci\u00f3n en el sector minorista?<\/h3><\/div><div class=\"expander-content\">\n<p>Sin duda. Al integrar el conocimiento directamente en los flujos de trabajo diarios, Frontline AI reduce las necesidades de formaci\u00f3n formal y, al mismo tiempo, desarrolla continuamente las capacidades de los empleados durante el desempe\u00f1o de sus funciones.<\/p>\n<\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/section><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":257,"featured_media":0,"parent":5720,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"cg_dt_proposed_to":[25],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":true,"_yoast_wpseo_primary_brand":"","footnotes":"","featured_focal_points":"","partner_card_description":"","gsap_animation":0},"brand":[],"partner_type":[],"service":[],"industry":[],"partners":[],"page-type":[167],"content-group":[],"class_list":["post-566041","page","type-page","status-publish","hentry","page-type-solutions"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - 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