{"id":562055,"date":"2026-03-25T02:54:39","date_gmt":"2026-03-25T02:54:39","guid":{"rendered":"https:\/\/www.capgemini.com\/mx-es\/?page_id=562055&#038;preview_id=562055"},"modified":"2026-03-25T03:20:51","modified_gmt":"2026-03-25T03:20:51","slug":"mesa-de-servicios-impulsada-por-ia-de-capgemini","status":"publish","type":"page","link":"https:\/\/www.capgemini.com\/mx-es\/solutions\/mesa-de-servicios-impulsada-por-ia-de-capgemini\/","title":{"rendered":"Mesa de servicios impulsada por IA de Capgemini"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/11\/AI-Powered-Service-Desk-banner.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/11\/AI-Powered-Service-Desk-banner.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/11\/AI-Powered-Service-Desk-banner.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/11\/AI-Powered-Service-Desk-banner.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/11\/AI-Powered-Service-Desk-banner.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/11\/AI-Powered-Service-Desk-banner.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/11\/AI-Powered-Service-Desk-banner.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/11\/AI-Powered-Service-Desk-banner.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/11\/AI-Powered-Service-Desk-banner.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:54% 69%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Solution<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Mesa de servicios impulsada por IA de Capgemini<\/h1><\/div><div class=\"inner-row-insight download-btn\"><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"grid-container\"><div class=\"col-12 col-md-2\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/solutions\/ai-powered-service-desk-by-capgemini\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?url=https:\/\/www.capgemini.com\/solutions\/ai-powered-service-desk-by-capgemini\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div><div class=\"article-text article-quote-text\">\n<h2 class=\"wp-block-heading\" id=\"h-soporte-impulsado-por-ia-proactivo-y-personalizado\">Soporte impulsado por IA, proactivo y personalizado<\/h2>\n\n\n\n<p>La forma en que trabajamos ha cambiado. El auge de los equipos distribuidos y la evoluci\u00f3n de las expectativas de la fuerza laboral exigen un soporte m\u00e1s inteligente.<\/p>\n\n\n\n<p>Ya no se trata solo de solucionar problemas, sino de empoderar a las personas para que realicen su mejor trabajo.<\/p>\n\n\n\n<p>\u00bfY si tu mesa de servicio te sorprendiera\u2026 de una buena manera?<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n\t\t<section\n\t\t\tclass=\"section section--lifeatcap-learning section--event-slider-careerInvent \">\n\n\t\t\t<div class=\"container\">\n\t\t\t\t<div class='career-invent-header'>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"slider slider-fader 2fd31107-4901-45f5-9428-d4c2ad7430cc\">\n\t\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"slider-list \">\n\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\tclass=\"slide active \">\n\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\tclass=\"slide-bg-wrapper wp-block-cg-blocks-career-invent \">\n\t\t\t\t\t\t\t\t<div class=\"bgImagesection\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bgColor\"><\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"container slide-info-wrapper\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"col-md-6 col-sm-12 box-inner \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bgColor\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-title \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"explore-header\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tdata-maxlength=\"68\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttitle=\"\u00a1Dale la bienvenida a nuestra mesa de ayuda impulsada por IA!\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\u00a1Dale la bienvenida a nuestra mesa de ayuda impulsada por IA!\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tclass=\"box-title \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 data-maxlength=\"144\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttitle=\"Soluci\u00f3n gestionada centrada en las personas que unifica el soporte y anticipa las necesidades de los empleados.\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tstyle=\"white-space: pre-wrap;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tSoluci\u00f3n gestionada centrada en las personas que unifica el soporte y anticipa las necesidades de los empleados.\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btnDiv\"> <a class=\"more2\" data-maxlength=\"24\" aria-label=\"Descargue el folleto sobre \u00a1Dale la bienvenida a nuestra mesa de ayuda impulsada por IA!\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttitle=\"Opens in new window\" tabindex=\"0\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/11\/AI-Powered-Service-Desk-Brochure-18112025.pdf\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tDescargue el folleto\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a> <\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-md-6 col-sm-12 text-right box-img-wrapper escaper escaper-right\">\n\t\t\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\t\t\t<picture>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<source\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/11\/AI-Powered-Service-Desk-banners.jpg?w=1200&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/11\/AI-Powered-Service-Desk-banners.jpg?w=1200&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 1500px)\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<source\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/11\/AI-Powered-Service-Desk-banners.jpg?w=600&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/11\/AI-Powered-Service-Desk-banners.jpg?w=1200&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 992px)\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<source\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/11\/AI-Powered-Service-Desk-banners.jpg?w=400&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/11\/AI-Powered-Service-Desk-banners.jpg?w=800&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 768px)\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<source\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/11\/AI-Powered-Service-Desk-banners.jpg?w=400&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/11\/AI-Powered-Service-Desk-banners.jpg?w=800&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 0)\" \/>\n\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" class=\"box-img\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrc=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/11\/AI-Powered-Service-Desk-banners.jpg\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tstyle=\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tobject-position: 50% 50%; object-fit: cover;\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\" alt=\"\" \/>\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t\t\t\t\t\t<!-- <img decoding=\"async\" class=\"box-img\" src=\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\n\t\t\t\t\t\t\t\t\t\t\tstyle=\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\" alt=\"\"\n\t\t\t\t\t\t\t\t\t\t\/> -->\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"slide-reveal\"><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/section>\n\n\t\t\n\n\n<section class=\"wp-block-cg-blocks-intro-para-video section section--info-2cols section--insights section-video \"><div class=\"bg-color video-align-right\"><div class=\"container\"><div class=\"row video-align-left\"><div class=\"col-md-12\"><div class=\"video-align-left row box box--4 box--mini\"><div class=\"col-md-3\"><h3 class=\"Video-title\" data-maxlength=\"34\">Mesa de servicio impulsada por IA<\/h3><div class=\"video-info\"><p data-maxlength=\"68\">\u00bfListo para un soporte proactivo, intuitivo y centrado en las person<\/p><\/div><\/div><div class=\"col-md-8 box-img-wrapper\"><div class=\"video-box\"><div class=\"video-wrapper\"><iframe title=\"video-section\" src=\"https:\/\/www.youtube.com\/embed\/VNWi7kucJkg?rel=0&amp;modestbranding=1&amp;playsinline=1&amp;enablejsapi=1\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen loading=\"lazy\" referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe><\/div><\/div><\/div><div class=\"col-md-1\"><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"grid-container\"><div><div class=\"article-text article-quote-text\">\n<p>El Service Desk impulsado por IA de Capgemini reduce las interrupciones al resolver los problemas antes de que generen impacto. Gracias a su soporte multiling\u00fce y contextual, ofrece una asistencia r\u00e1pida y personalizada que mejora la experiencia del empleado.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-caracteristicas-clave-de-la-solucion\">Caracter\u00edsticas clave de la soluci\u00f3n<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Proactivo y contextual:<\/strong> soporte intuitivo y centrado en la IA que resuelve los problemas antes de que generen impacto.<\/li>\n\n\n\n<li><strong>Impulsado por el conocimiento<\/strong>: Construido sobre el marco del Centro de Gesti\u00f3n del Conocimiento (KMC), garantizando fiabilidad y precisi\u00f3n.<\/li>\n\n\n\n<li><strong>Arquitectura de experiencia unificada<\/strong>: soporte fluido y centrado en las personas, construido en torno a los recorridos de soporte y no a los tickets.<\/li>\n\n\n\n<li><strong>IA responsable y segura<\/strong>: Nuestro enfoque de \u00abmesa de servicio como c\u00f3digo\u00bb integra el cumplimiento y la gobernanza en cada proceso, garantizando la fiabilidad y la seguridad.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-por-que-elegir-capgemini\">\u00bfPor qu\u00e9 elegir Capgemini?<\/h4>\n\n\n\n<p>Trabajar con Capgemini le brinda acceso a una experiencia l\u00edder a nivel mundial, a las mejores tecnolog\u00edas de su clase provenientes de nuestro ecosistema de socios y a una profunda experiencia en el sector.<\/p>\n\n\n\n<p>Aprovechamos las m\u00e9tricas de experiencia (XLA), la anal\u00edtica integrada y las herramientas de gesti\u00f3n de la experiencia para elevar continuamente la experiencia de los empleados y generar resultados empresariales medibles.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-escala-global-de-un-vistazo\">Escala global de un vistazo:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>M\u00e1s de 4.000 especialistas de mesa de servicio en 15 pa\u00edses, con cobertura en m\u00e1s de 100 pa\u00edses.<\/li>\n\n\n\n<li>37 idiomas humanos y m\u00e1s de 60 idiomas asistidos por IA.<\/li>\n\n\n\n<li>M\u00e1s de 4,5 millones de usuarios y 3,4 millones de dispositivos de usuario final gestionados a nivel global.<\/li>\n\n\n\n<li>M\u00e1s de 30 millones de contactos al a\u00f1o.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-lider-en-la-evaluacion-peak-matrix-2025-de-servicios-de-espacio-de-trabajo-digital-de-everest-group\">L\u00edder en la evaluaci\u00f3n PEAK Matrix\u00ae 2025 de servicios de espacio de trabajo digital de Everest Group<\/h4>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/mx-es\/news\/reconocimiento-analistas\/capgemini-reconocida-como-lider-en-la-evaluacion-peak-matrix-2025-de-everest-group-sobre-servicios-de-espacio-de-trabajo-digital-global\/\">Leer m\u00e1s<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:35px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-vealo-en-accion\">V\u00e9alo en acci\u00f3n<\/h4>\n\n\n\n<p>La mejor manera de comprender el poder de nuestra soluci\u00f3n de Mesa de Servicio impulsada por IA es probarla en nuestra red global de Living Labs.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"mailto:infra.global@capgemini.com\">Reserve su tour hoy.<\/a><\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n<section class=\"section section--expert-perspectives\"><div class=\"container\"><div class=\"row\"><div class=\"content-title col-12 col-md-8\"><h2 class=\"expert-heading\">Perspectiva de experto<\/h2><\/div><\/div><div class=\"expert-prospective-container\"><div class=\"row\"><div class=\"col-12 col-md-4 row-space\"><div class=\"box\"><div class=\"box-img-wrapper\"><a href=\"https:\/\/www.capgemini.com\/mx-es\/insights\/expert-perspectives\/top-five-trends-shaping-employee-experience-in-2026\/\" aria-label=\"Top five trends shaping employee experience in 2026\" tabindex=\"-1\"><img decoding=\"async\" class=\"box-img\" alt=\"\" src=\"https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2026\/03\/Top-five-trends-shaping-employee-experience-in-2026_web-banner-1.jpg?w=600&#038;quality=70\" style=\"object-position: 50% 50%; object-fit: cover;\" loading=\"lazy\" \/><\/a><\/div><div class=\"box-inner\"><div class=\"box-tag\">Cloud<\/div><a class=\"content-box-title\" href=\"https:\/\/www.capgemini.com\/mx-es\/insights\/expert-perspectives\/top-five-trends-shaping-employee-experience-in-2026\/\" aria-label=\"Top five trends shaping employee experience in 2026\"><h3 class=\"expert-subtitle\">Top five trends shaping employee experience in 2026<\/h3><\/a><div class=\"box-bottom\">\n\t\t   <div class=\"box-logo\"><img decoding=\"async\" class=\"\" loading=\"lazy\" alt=\"\" src=\"https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2025\/11\/james.jpeg?w=400\" \/><\/div><div class=\"date-name-info\"><div class=\"author-text\">James McMahon<\/div><div class=\"date-text\">mar. 25, 2026<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"col-12 col-md-4 row-space\"><div class=\"box\"><div class=\"box-img-wrapper\"><a href=\"https:\/\/www.capgemini.com\/mx-es\/insights\/expert-perspectives\/scaling-ai-success-securing-the-ai-native-workplace\/\" aria-label=\"Scaling AI success: Securing the AI-native workplace\" tabindex=\"-1\"><img decoding=\"async\" class=\"box-img\" alt=\"\" src=\"https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2026\/03\/Scaling-AI-web-banner1.jpg?w=600&#038;quality=70\" style=\"object-position: 50% 50%; object-fit: cover;\" loading=\"lazy\" \/><\/a><\/div><div class=\"box-inner\"><div class=\"box-tag\">Cybersecurity<\/div><a class=\"content-box-title\" href=\"https:\/\/www.capgemini.com\/mx-es\/insights\/expert-perspectives\/scaling-ai-success-securing-the-ai-native-workplace\/\" aria-label=\"Scaling AI success: Securing the AI-native workplace\"><h3 class=\"expert-subtitle\">Scaling AI success: Securing the AI-native workplace<\/h3><\/a><div class=\"box-bottom\">\n\t\t   <div class=\"box-logo\"><img decoding=\"async\" class=\"\" loading=\"lazy\" alt=\"\" src=\"https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2025\/08\/Mona-Ghadiri.jpg?w=544\" \/><\/div><div class=\"date-name-info\"><div class=\"author-text\">Mona Ghadiri<\/div><div class=\"date-text\">mar. 25, 2026<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"col-12 col-md-4 row-space\"><div class=\"box\"><div class=\"box-img-wrapper\"><a href=\"https:\/\/www.capgemini.com\/mx-es\/insights\/expert-perspectives\/from-reactive-to-proactive-how-ai-is-transforming-service-desk-support\/\" aria-label=\"From reactive to proactive: How AI is transforming service desk support\" tabindex=\"-1\"><img decoding=\"async\" class=\"box-img\" alt=\"\" src=\"https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2025\/11\/AI-Powered-Service-Desk-banners.jpg?w=600&#038;quality=70\" style=\"object-position: 50% 50%; object-fit: cover;\" loading=\"lazy\" \/><\/a><\/div><div class=\"box-inner\"><div class=\"box-tag\">Cloud<\/div><a class=\"content-box-title\" href=\"https:\/\/www.capgemini.com\/mx-es\/insights\/expert-perspectives\/from-reactive-to-proactive-how-ai-is-transforming-service-desk-support\/\" aria-label=\"From reactive to proactive: How AI is transforming service desk support\"><h3 class=\"expert-subtitle\">From reactive to proactive: How AI is transforming service desk support<\/h3><\/a><div class=\"box-bottom\">\n\t\t   <div class=\"box-logo\"><img decoding=\"async\" class=\"\" loading=\"lazy\" alt=\"\" src=\"https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2025\/11\/james.jpeg?w=400\" \/><\/div><div class=\"date-name-info\"><div class=\"author-text\">James McMahon<\/div><div class=\"date-text\">nov. 24, 2025<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":33,"featured_media":562056,"parent":5720,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"cg_dt_proposed_to":[25],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":true,"_yoast_wpseo_primary_brand":"","footnotes":"","featured_focal_points":"","partner_card_description":"","gsap_animation":0},"brand":[],"partner_type":[],"service":[162],"industry":[],"partners":[],"page-type":[167],"content-group":[],"class_list":["post-562055","page","type-page","status-publish","has-post-thumbnail","hentry","service-data-ai","page-type-solutions"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast 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