{"id":524384,"date":"2024-07-01T06:51:30","date_gmt":"2024-07-01T06:51:30","guid":{"rendered":"https:\/\/www.capgemini.com\/mx-es\/?page_id=524384&#038;preview_id=524384"},"modified":"2026-01-12T18:50:09","modified_gmt":"2026-01-12T18:50:09","slug":"servicios-al-ciudadano-para-la-administracion-digital-del-manana","status":"publish","type":"page","link":"https:\/\/www.capgemini.com\/mx-es\/solutions\/servicios-al-ciudadano-para-la-administracion-digital-del-manana\/","title":{"rendered":"Servicios al ciudadano para la administraci\u00f3n digital del ma\u00f1ana"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/2023_06-07_Citizen-services_2880x1800_Opt2_KH.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/2023_06-07_Citizen-services_2880x1800_Opt2_KH.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/2023_06-07_Citizen-services_2880x1800_Opt2_KH.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/2023_06-07_Citizen-services_2880x1800_Opt2_KH.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/2023_06-07_Citizen-services_2880x1800_Opt2_KH.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/2023_06-07_Citizen-services_2880x1800_Opt2_KH.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/2023_06-07_Citizen-services_2880x1800_Opt2_KH.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/2023_06-07_Citizen-services_2880x1800_Opt2_KH.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/2023_06-07_Citizen-services_2880x1800_Opt2_KH.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:59% 24%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Solution<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Servicios al ciudadano para la administraci\u00f3n digital del ma\u00f1ana<\/h1><\/div><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles addPadding\"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/06\/Citizen-Services-Human-centered-by-design-Point-of-View_Capgemini_Public-Sector.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Abrir en una nueva ventana\"><span>Download PoV<\/span><span class=\"type\">2 MB pdf<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/?page_id=909492\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-tw\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https:\/\/www.capgemini.com\/?page_id=909492&amp;text=\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?url=https:\/\/www.capgemini.com\/?page_id=909492&amp;text=\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><div class=\"article-text article-quote-text\">\n<h2 class=\"wp-block-heading\" id=\"h-las-organizaciones-del-sector-publico-de-todo-el-mundo-prestan-cada-vez-mas-servicios-en-linea-a-los-ciudadanos-para-mejorar-el-acceso-y-crear-ciudades-y-comunidades-mas-sostenibles-pero-la-creacion-de-estos-servicios-no-significa-automaticamente-que-los-ciudadanos-puedan-o-quieran-utilizarlos\">Las organizaciones del sector p\u00fablico de todo el mundo prestan cada vez m\u00e1s servicios en l\u00ednea a los ciudadanos para mejorar el acceso y crear ciudades y comunidades m\u00e1s sostenibles. Pero la creaci\u00f3n de estos servicios no significa autom\u00e1ticamente que los ciudadanos puedan o quieran utilizarlos.<\/h2>\n\n\n\n<p>En Capgemini nos asociamos con organizaciones del sector p\u00fablico de todo el mundo para dise\u00f1ar, probar, iterar y ejecutar servicios digitales que sit\u00faan a los ciudadanos en el centro. De este modo, podr\u00e1 satisfacer las necesidades actuales de sus usuarios mientras se prepara para la administraci\u00f3n electr\u00f3nica del ma\u00f1ana: servicios organizados en torno a los acontecimientos importantes de la vida de los ciudadanos.<\/p>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para-video section section--info-2cols section--insights section-video is-style-cg-sapphire3\"><div class=\"bg-color video-align-right\"><div class=\"container\"><div class=\"row video-align-left\"><div class=\"col-md-12\"><div class=\"video-align-left row box box--4 box--mini\"><div class=\"col-md-3\"><h4 data-maxlength=\"34\">Servicios al ciudadano<\/h4><div class=\"video-info\"><p data-maxlength=\"68\">Dise\u00f1o centrado en el ser humano<\/p><\/div><\/div><div class=\"col-md-8 box-img-wrapper\"><div class=\"video-box\"><div class=\"video-wrapper\"><iframe title=\"video-section\" src=\"https:\/\/www.youtube.com\/embed\/8iZIqP5KS8s\" frameborder=\"0\" rel=\"0\" allow=\"accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/div><\/div><\/div><div class=\"col-md-1\"><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-resolver-problemas-comunes-mediante-el-diseno-centrado-en-el-ser-humano\">Resolver problemas comunes mediante el dise\u00f1o centrado en el ser humano<\/h3>\n\n\n\n<p>Para ser eficaces, los servicios digitales deben satisfacer las necesidades de su p\u00fablico objetivo, lo que s\u00f3lo ocurre si se aplica un dise\u00f1o centrado en el ser humano.<\/p>\n\n\n\n<p>A menudo, sin embargo, los silos y los distintos niveles de transformaci\u00f3n digital impiden que las organizaciones del sector p\u00fablico adopten este enfoque. As\u00ed, corren el riesgo de trasladar simplemente las limitaciones de un servicio offline a un entorno digital, con los correspondientes bajos \u00edndices de adopci\u00f3n y satisfacci\u00f3n.<\/p>\n\n\n\n<p>Los Servicios al Ciudadano de Capgemini: Human-Centered by Design de Capgemini puede ayudar. Al situar a los usuarios en el centro del proceso de dise\u00f1o, permite identificar y abordar las necesidades y los puntos de dolor de los ciudadanos. El resultado es un servicio accesible, integrador y centrado en el usuario, con altos niveles de adopci\u00f3n y satisfacci\u00f3n.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>&#8220;S\u00f3lo un tercio (33%) de las administraciones en Europa invita activamente a los ciudadanos a opinar sobre el dise\u00f1o digital de un servicio&#8221;.<\/p>\n<cite><strong><a href=\"https:\/\/www.capgemini.com\/research-and-insight\/egovernment-benchmark-2022-turning-the-spotlight-on-inclusivity-cross-border-trade-and-ehealth\/\">eGovernment Benchmark 2022<\/a><\/strong><\/cite><\/blockquote>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\" id=\"quoteWrapper\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\"><\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-how-we-do-it section section--howwedoit block-howwedoit\"><div class=\"container\"><div><div class=\"content-title\"><h3 data-maxlength=\"72\"><strong><strong>Tres ventajas de nuestro planteamiento<\/strong><\/strong><\/h3><\/div><p><\/p><\/div><div class=\"section-content\">\n\n<div class=\"wp-block-cg-blocks-card-howwedoit expanders\"><div class=\"box card-regulated-agreements card-howwedoit\"><div class=\"expander-box filter-box tag-active \"><div class=\"expander-title\" tabindex=\"0\" role=\"button\" aria-pressed=\"false\" aria-expanded=\"false\"><h4><strong><strong>1. M\u00e1s rapidez y rentabilidad con menos riesgos<\/strong><\/strong><\/h4><\/div><div class=\"expander-content\"><p>Los enfoques de dise\u00f1o tradicionales eluden las opiniones cr\u00edticas de los usuarios, lo que puede dar lugar a un elefante blanco. Al ser \u00e1giles y adaptables, creamos un ciclo de mejora continua, poniendo a prueba constantemente nuestras hip\u00f3tesis m\u00e1s cr\u00edticas y actuando en consecuencia.<\/p><div class=\"bg-color video-align-right\"><div class=\"container\"><div class=\"row video-align-left\"><div class=\"col-md-12\"><div class=\"video-align-left row box box--4 box--mini\"><div class=\"col-md-3\"><\/div><div class=\"col-md-8 box-img-wrapper\"><div class=\"video-box\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"content-more\"><\/div><\/div><\/div><\/div><\/div>\n\n\n<div class=\"wp-block-cg-blocks-card-howwedoit expanders\"><div class=\"box card-regulated-agreements card-howwedoit\"><div class=\"expander-box filter-box tag-active \"><div class=\"expander-title\" tabindex=\"0\" role=\"button\" aria-pressed=\"false\" aria-expanded=\"false\"><h4><strong>2. Un socio de confianza capaz de unir los puntos<\/strong><\/h4><\/div><div class=\"expander-content\"><p>Nuestra amplia experiencia en todo el mundo significa que sabemos lo que se necesita en cada fase del proceso de dise\u00f1o: desde el debate sobre pol\u00edticas hasta el dise\u00f1o, la implantaci\u00f3n y la gesti\u00f3n de un servicio activo. Y podemos compartir las mejores pr\u00e1cticas de sus hom\u00f3logos de todo el mundo para el problema que desea abordar.<\/p><div class=\"bg-color video-align-right\"><div class=\"container\"><div class=\"row video-align-left\"><div class=\"col-md-12\"><div class=\"video-align-left row box box--4 box--mini\"><div class=\"col-md-3\"><\/div><div class=\"col-md-8 box-img-wrapper\"><div class=\"video-box\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"content-more\"><\/div><\/div><\/div><\/div><\/div>\n\n\n<div class=\"wp-block-cg-blocks-card-howwedoit expanders\"><div class=\"box card-regulated-agreements card-howwedoit\"><div class=\"expander-box filter-box tag-active \"><div class=\"expander-title\" tabindex=\"0\" role=\"button\" aria-pressed=\"false\" aria-expanded=\"false\"><h4><strong><strong>3. Servicios dise\u00f1ados para hoy y preparados para ma\u00f1ana<\/strong><\/strong><\/h4><\/div><div class=\"expander-content\"><p>El servicio que construyamos resolver\u00e1 su problema inmediato y satisfar\u00e1 las necesidades de sus usuarios. Pero si hacemos que la experiencia del usuario sea coherente con la del resto de la Administraci\u00f3n y aportamos ideas de dise\u00f1o a nuestro marco de eventos vitales, tambi\u00e9n podremos tender un puente hacia la administraci\u00f3n electr\u00f3nica del futuro.<\/p><div class=\"bg-color video-align-right\"><div class=\"container\"><div class=\"row video-align-left\"><div class=\"col-md-12\"><div class=\"video-align-left row box box--4 box--mini\"><div class=\"col-md-3\"><\/div><div class=\"col-md-8 box-img-wrapper\"><div class=\"video-box\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"content-more\"><\/div><\/div><\/div><\/div><\/div>\n\n<\/div><\/div><\/section>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-los-ciudadanos-en-el-centro-de-los-servicios-digitales\"><strong>Los ciudadanos en el centro de los servicios digitales<\/strong><\/h3>\n\n\n\n<p>Nuestro enfoque se basa en la pasi\u00f3n por descubrir qu\u00e9 necesitan realmente los ciudadanos de una amplia gama de grupos de poblaci\u00f3n. Esto nos permite dise\u00f1ar un servicio desde la empat\u00eda y la comprensi\u00f3n.<\/p>\n\n\n\n<p>Pero comprenderlo es s\u00f3lo el principio. Utilizamos t\u00e9cnicas \u00e1giles para probar e iterar continuamente nuestro dise\u00f1o, perfeccion\u00e1ndolo para reflejar nuestro creciente conocimiento de las necesidades de los usuarios y resolver cualquier problema que descubramos. El resultado: un servicio eficaz y rentable que consigue lo que usted desea.<\/p>\n\n\n\n<section class=\"wp-block-cg-blocks-how-we-do-it section section--howwedoit block-howwedoit\"><div class=\"container\"><div><div class=\"content-title\"><h3 data-maxlength=\"72\"><strong>Cuatro pasos para dise\u00f1ar servicios al ciudadano centrados en la<\/h3><\/div><p><\/p><\/div><div class=\"section-content\">\n\n<div class=\"wp-block-cg-blocks-card-howwedoit expanders\"><div class=\"box card-regulated-agreements card-howwedoit\"><div class=\"expander-box filter-box tag-active \"><div class=\"expander-title\" tabindex=\"0\" role=\"button\" aria-pressed=\"false\" aria-expanded=\"false\"><h4>Paso 1: Descubrir las necesidades y problemas de los usuarios (6-8 semanas)<\/h4><\/div><div class=\"expander-content\"><p>Hablamos con los usuarios para conocer sus necesidades y saber si coinciden con su objetivo pol\u00edtico. Identificamos los puntos d\u00e9biles en el recorrido actual del usuario, junto con las limitaciones legales y t\u00e9cnicas. Y aplicamos las mejores pr\u00e1cticas para sugerir oportunidades realistas de abordar los problemas y necesidades de los usuarios.<a id=\"_msocom_1\"><\/a> \u00a0<\/p><div class=\"bg-color video-align-right\"><div class=\"container\"><div class=\"row video-align-left\"><div class=\"col-md-12\"><div class=\"video-align-left row box box--4 box--mini\"><div class=\"col-md-3\"><\/div><div class=\"col-md-8 box-img-wrapper\"><div class=\"video-box\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"content-more\"><\/div><\/div><\/div><\/div><\/div>\n\n\n<div class=\"wp-block-cg-blocks-card-howwedoit expanders\"><div class=\"box card-regulated-agreements card-howwedoit\"><div class=\"expander-box filter-box tag-active \"><div class=\"expander-title\" tabindex=\"0\" role=\"button\" aria-pressed=\"false\" aria-expanded=\"false\"><h4>Paso 2: Dise\u00f1ar, probar e iterar un producto m\u00ednimo viable (8-12 semanas)<\/h4><\/div><div class=\"expander-content\"><p>Dise\u00f1amos prototipos y los probamos con los usuarios para ver qu\u00e9 concepto satisface mejor sus necesidades. Esto nos permite validar nuestras hip\u00f3tesis m\u00e1s cr\u00edticas y pivotar, ajustar o incluso detenernos antes de que gastes m\u00e1s dinero.<\/p><div class=\"bg-color video-align-right\"><div class=\"container\"><div class=\"row video-align-left\"><div class=\"col-md-12\"><div class=\"video-align-left row box box--4 box--mini\"><div class=\"col-md-3\"><\/div><div class=\"col-md-8 box-img-wrapper\"><div class=\"video-box\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"content-more\"><\/div><\/div><\/div><\/div><\/div>\n\n\n<div class=\"wp-block-cg-blocks-card-howwedoit expanders\"><div class=\"box card-regulated-agreements card-howwedoit\"><div class=\"expander-box filter-box tag-active \"><div class=\"expander-title\" tabindex=\"0\" role=\"button\" aria-pressed=\"false\" aria-expanded=\"false\"><h4>Paso 3: Crear y probar una versi\u00f3n m\u00e1s desarrollada con un p\u00fablico m\u00e1s amplio (12-16 semanas)<\/h4><\/div><div class=\"expander-content\"><p>Utilizamos su infraestructura y tecnolog\u00eda para crear, probar y perfeccionar una versi\u00f3n lo m\u00e1s parecida posible al servicio real, pero sin el volumen de usuarios. A continuaci\u00f3n, comprobamos que dispone de los procesos internos necesarios para el lanzamiento completo.<\/p><div class=\"bg-color video-align-right\"><div class=\"container\"><div class=\"row video-align-left\"><div class=\"col-md-12\"><div class=\"video-align-left row box box--4 box--mini\"><div class=\"col-md-3\"><\/div><div class=\"col-md-8 box-img-wrapper\"><div class=\"video-box\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"content-more\"><\/div><\/div><\/div><\/div><\/div>\n\n\n<div class=\"wp-block-cg-blocks-card-howwedoit expanders\"><div class=\"box card-regulated-agreements card-howwedoit\"><div class=\"expander-box filter-box tag-active \"><div class=\"expander-title\" tabindex=\"0\" role=\"button\" aria-pressed=\"false\" aria-expanded=\"false\"><h4>Paso 4: Lanza tu servicio pero sigue escuchando a los usuarios (continuo)<\/h4><\/div><div class=\"expander-content\"><p>Hacemos que su servicio funcione, incorporando mecanismos de retroalimentaci\u00f3n y supervisando los an\u00e1lisis de los usuarios. Utilizamos este enfoque basado en la informaci\u00f3n para seguir mejorando su servicio y hacerlo a\u00fan m\u00e1s coherente, transparente y eficaz.<\/p><div class=\"bg-color video-align-right\"><div class=\"container\"><div class=\"row video-align-left\"><div class=\"col-md-12\"><div class=\"video-align-left row box box--4 box--mini\"><div class=\"col-md-3\"><\/div><div class=\"col-md-8 box-img-wrapper\"><div class=\"video-box\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"content-more\"><\/div><\/div><\/div><\/div><\/div>\n\n<\/div><\/div><\/section>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n<section class=\"wp-block-cg-blocks-wrapper-client-stories section-client-stories\"><div class=\"container\"><div class=\"row\"><div class=\"content-title col-12 col-md-8\"><h2 class=\"clientblock-title\">Administraci\u00f3n electr\u00f3nica eficaz <\/h2><\/div><\/div><\/div><div class=\"slider slider-boxed\"><div class=\"slider-nav-wrapper smallDevice\"><div class=\"slider-nav\"><button class=\"slider-prev  inactive\" aria-label=\"Slider previous\" tabindex=\"-1\"><\/button><button class=\"slider-next \" aria-label=\"Slider next\"><\/button><\/div><\/div><div class=\"slider-list\"><div class=\"slide active\">\n\t\t\t<div class=\"slide-bg-wrapper\">\n\t\t\t\t<picture><source srcset=\"https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2023\/01\/EV-story-Web-banner-3-2880-x-1800.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2023\/01\/EV-story-Web-banner-3-2880-x-1800.jpg?w=2880&amp;quality=70 2x\"\n\t\t\t\tmedia=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2023\/01\/EV-story-Web-banner-3-2880-x-1800.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2023\/01\/EV-story-Web-banner-3-2880-x-1800.jpg?w=2880&amp;quality=70 2x\"\n\t\t\tmedia=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2023\/01\/EV-story-Web-banner-3-2880-x-1800.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2023\/01\/EV-story-Web-banner-3-2880-x-1800.jpg?w=2048&amp;quality=70 2x\"\n\t\t\tmedia=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2023\/01\/EV-story-Web-banner-3-2880-x-1800.jpg?w=480&amp;quality=70 1x, https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2023\/01\/EV-story-Web-banner-3-2880-x-1800.jpg?w=960&amp;quality=70 2x\"\n\t\t\tmedia=\"(min-width: 0)\"\/><img decoding=\"async\" loading=\"lazy\" class=\"slide-bg\" src=\"https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2023\/01\/EV-story-Web-banner-3-2880-x-1800.jpg\" alt=\"\"\n\t\t\tstyle=\"object-position: 50% 50%; object-fit: cover;\"\n\t\t\/><\/picture><div class=\"slide-reveal\"><\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"container\">\n\t\t\t\t<div class=\"slide-info-wrapper\">\n\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t<div class=\"col-12 col-lg-6\">\n\t\t\t\t\t\t\t<div class=\"slide-info\">\n\t\t\t\t\t\t\t\t<a aria-label=\"El servicio digital impulsa el crecimiento de la red residencial de puntos de carga EV del reino unido\"\n\t\t\t\t\t\t\t\t   href=\"https:\/\/www.capgemini.com\/mx-es\/news\/client-stories\/el-servicio-digital-impulsa-el-crecimiento-de-la-red-residencial-de-puntos-de-carga-ev-del-reino-unido\/\">\n\t\t\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t\t\t<h3 class=\"client-subtitle\">El servicio digital impulsa el crecimiento de la red residencial de puntos de carga EV del reino unido<\/h3>\n\t\t\t\t\t\t\t\t\t\t<p>Capgemini apoya a la Oficina para Veh\u00edculos de Emisi\u00f3n Cero para actualizar y simplificar el acceso a subvenciones para extender la infraestructura de puntos de carga de veh\u00edculos el\u00e9ctricos a m\u00e1s hogares<\/p>\n\t\t\t\t\t\t\t\t\t<\/div><!-- End of box-->\n\t\t\t\t\t\t\t\t<\/a><div class=\"slide-info-footer\">\n                                <div class=\"brand-logo-wrapper\"><\/div>\n\t\t\t<div class=\"content-more\">\n\t\t\t\t<a class=\"cta-button\" href=\"https:\/\/www.capgemini.com\/mx-es\/news\/client-stories\/el-servicio-digital-impulsa-el-crecimiento-de-la-red-residencial-de-puntos-de-carga-ev-del-reino-unido\/\" aria-label=\"Read more about El servicio digital impulsa el crecimiento de la red residencial de puntos de carga EV del reino unido\"><span>Leer m\u00e1s<\/span><\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div><!-- End of slide info-->\n<\/div>\n<\/div>\n<\/div>\n<\/div><!-- End of container-->\n\n<\/div><!-- End of slide active -->\n<div class=\"slide active\">\n\t\t\t<div class=\"slide-bg-wrapper\">\n\t\t\t\t<picture><source srcset=\"https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2024\/06\/UK-based-bank-case-study-_Capcom-Banner_2880x1800px.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2024\/06\/UK-based-bank-case-study-_Capcom-Banner_2880x1800px.jpg?w=2880&amp;quality=70 2x\"\n\t\t\t\tmedia=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2024\/06\/UK-based-bank-case-study-_Capcom-Banner_2880x1800px.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2024\/06\/UK-based-bank-case-study-_Capcom-Banner_2880x1800px.jpg?w=2880&amp;quality=70 2x\"\n\t\t\tmedia=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2024\/06\/UK-based-bank-case-study-_Capcom-Banner_2880x1800px.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2024\/06\/UK-based-bank-case-study-_Capcom-Banner_2880x1800px.jpg?w=2048&amp;quality=70 2x\"\n\t\t\tmedia=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2024\/06\/UK-based-bank-case-study-_Capcom-Banner_2880x1800px.jpg?w=480&amp;quality=70 1x, https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2024\/06\/UK-based-bank-case-study-_Capcom-Banner_2880x1800px.jpg?w=960&amp;quality=70 2x\"\n\t\t\tmedia=\"(min-width: 0)\"\/><img decoding=\"async\" loading=\"lazy\" class=\"slide-bg\" src=\"https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2024\/06\/UK-based-bank-case-study-_Capcom-Banner_2880x1800px.jpg\" alt=\"\"\n\t\t\tstyle=\"object-position: 50% 50%; object-fit: cover;\"\n\t\t\/><\/picture><div class=\"slide-reveal\"><\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"container\">\n\t\t\t\t<div class=\"slide-info-wrapper\">\n\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t<div class=\"col-12 col-lg-6\">\n\t\t\t\t\t\t\t<div class=\"slide-info\">\n\t\t\t\t\t\t\t\t<a aria-label=\"La racionalizaci\u00f3n de la experiencia de los clientes y usuarios de una importante entidad financiera mejora la satisfacci\u00f3n general.\"\n\t\t\t\t\t\t\t\t   href=\"https:\/\/www.capgemini.com\/mx-es\/news\/client-stories\/la-racionalizacion-de-la-experiencia-de-los-clientes-y-usuarios-de-una-importante-entidad-financiera-mejora-la-satisfaccion-general\/\">\n\t\t\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t\t\t<h3 class=\"client-subtitle\">La racionalizaci\u00f3n de la experiencia de los clientes y usuarios de una importante entidad financiera mejora la satisfacci\u00f3n general.<\/h3>\n\t\t\t\t\t\t\t\t\t\t<p>Un banco con sede en el Reino Unido se asocia con Capgemini para gestionar una reinvenci\u00f3n integral de sus recorridos del cliente, reduciendo los costes del centro de contacto, mejorando la experiencia del cliente y creando nuevas oportunidades para a\u00f1adir valor a los clientes.<\/p>\n\t\t\t\t\t\t\t\t\t<\/div><!-- End of box-->\n\t\t\t\t\t\t\t\t<\/a><div class=\"slide-info-footer\">\n                                <div class=\"brand-logo-wrapper\"><\/div>\n\t\t\t<div class=\"content-more\">\n\t\t\t\t<a class=\"cta-button\" href=\"https:\/\/www.capgemini.com\/mx-es\/news\/client-stories\/la-racionalizacion-de-la-experiencia-de-los-clientes-y-usuarios-de-una-importante-entidad-financiera-mejora-la-satisfaccion-general\/\" aria-label=\"Read more about La racionalizaci\u00f3n de la experiencia de los clientes y usuarios de una importante entidad financiera mejora la satisfacci\u00f3n general.\"><span>Leer m\u00e1s<\/span><\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div><!-- End of slide info-->\n<\/div>\n<\/div>\n<\/div>\n<\/div><!-- End of container-->\n\n<\/div><!-- End of slide active -->\n<\/div><div class=\"slider-nav-wrapper largeDevice\"><div class=\"slider-nav\"><button class=\"slider-prev  inactive\" aria-label=\"Slider previous\" tabindex=\"-1\"><\/button><button class=\"slider-next\" aria-label=\"Slider next\"><\/button><\/div><\/div><\/div><\/section>\n\n<section class=\"latest-insights layout-odd layout-one-card-only \"><div class=\"container\"><div class=\"insight-title\"><h2 class=\"latest-insight-title\">\u00daltimas noticias<\/h2><\/div><div class=\"layout-single-card\">\n                      <div class=\"row align-items-center w-lg-100\">\n                        <div class=\"card-image-wrapper\">\n                                <div class=\"card-image\" data-image-url=\"https:\/\/www.capgemini.com\/mx-es\/insights\/biblioteca-de-investigacion\/servicios-al-ciudadano-para-toda-la-vida\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<picture>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2024\/07\/Citizen-services-PoV.jpg?w=2048&#038;quality=70 1x, https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2024\/07\/Citizen-services-PoV.jpg?w=2048&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 1500px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2024\/07\/Citizen-services-PoV.jpg?w=1024&#038;quality=70 1x, https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2024\/07\/Citizen-services-PoV.jpg?w=2048&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 992px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2024\/07\/Citizen-services-PoV.jpg?w=1024&#038;quality=70 1x, https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2024\/07\/Citizen-services-PoV.jpg?w=2048&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 768px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2024\/07\/Citizen-services-PoV.jpg?w=500&#038;quality=70 1x, https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2024\/07\/Citizen-services-PoV.jpg?w=1000&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 0)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2024\/07\/Citizen-services-PoV.jpg\" alt=\"Citizen services\" style=\"object-position: 50% 50%; object-fit: cover;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/picture>\n                                <\/div>\n                            <\/div>\n                            <div class=\"col-12 col-md-5 col-lg-7\"><\/div>\n                        <div class=\"col-12 col-md-7 col-lg-5\">\n                            <a href=\"https:\/\/www.capgemini.com\/mx-es\/insights\/biblioteca-de-investigacion\/servicios-al-ciudadano-para-toda-la-vida\/\" aria-label=\"Servicios al ciudadano para toda la vida\" class=\"card-link-holder\">\n                            <div class=\"insight-card insight-card-start\">\n                                <div class=\"card-tag\">Point of view<\/div>\n                                <h3 class=\"card-title\">Servicios al ciudadano para toda la vida<\/h3>\n                                <div class=\"insight-card-footer\">\n                                    <img decoding=\"async\" loading=\"lazy\" src=\"\" alt=\"\" class=\"light\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"\" alt=\"\" class=\"dark\">\n                                <\/div>\n                            <\/div>\n                            <\/a>\n                        <\/div>\n                     <\/div>\n                    <\/div><\/div><\/section>\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>&#8220;Cuando desarrollamos servicios al ciudadano, aplicamos lo que hemos aprendido durante m\u00e1s de 10 a\u00f1os de prestaci\u00f3n de servicios digitales centrados en el ser humano para gobiernos de todo el mundo. Al hacerlo, podemos llevar a los clientes un paso m\u00e1s cerca de su Estrella Polar: un marco de eventos vitales que realmente pone a los ciudadanos en el centro.&#8221;<\/p>\n<cite><strong>Sandeep Kumar, responsable de la pr\u00e1ctica del futuro de la tecnolog\u00eda de Capgemini Invent en el Reino Unido<\/strong><\/cite><\/blockquote>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Public sector organizations globally are increasingly moving citizen services online to improve access and create more sustainable cities and communities.<\/p>\n","protected":false},"author":440,"featured_media":524385,"parent":5720,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"cg_dt_proposed_to":[9,25],"cg_seo_hreflang_relations":"[{\"uuid\":\"7059bedb-b239-464f-b27e-f7822da0327d\",\"blogId\":\"1\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/\",\"postLink\":\"https:\/\/www.capgemini.com\/solutions\/citizen-services\/\",\"postId\":909492,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false},{\"uuid\":\"ba9d3673-32f3-42c5-b48b-fcaf002a3452\",\"blogId\":\"5\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/gb-en\/\",\"postLink\":\"https:\/\/www.capgemini.com\/gb-en\/solutions\/citizen-services\/\",\"postId\":608796,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false},{\"uuid\":\"fde1f5f1-4316-4905-84b5-bde5b444b437\",\"blogId\":\"7\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/dk-en\/\",\"postLink\":\"https:\/\/www.capgemini.com\/dk-en\/solutions\/citizen-services\/\",\"postId\":843797,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false},{\"uuid\":\"bb70f98a-d2b1-4ed9-b608-5c28e31c0637\",\"blogId\":\"14\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/be-en\/\",\"postLink\":\"https:\/\/www.capgemini.com\/be-en\/solutions\/citizen-services\/\",\"postId\":845022,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false},{\"uuid\":\"c8eabc91-01ab-4069-b517-6da23efc617a\",\"blogId\":\"20\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/se-en\/\",\"postLink\":\"https:\/\/www.capgemini.com\/se-en\/solutions\/citizen-services\/\",\"postId\":522672,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false},{\"uuid\":\"9e874b60-2ea2-4904-9430-af46e24b50e7\",\"blogId\":\"23\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/no-no\/\",\"postLink\":\"https:\/\/www.capgemini.com\/no-no\/solutions\/citizen-services\/\",\"postId\":836488,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false},{\"uuid\":\"62ea3e5e-0d76-431e-b583-3e90308b46c3\",\"blogId\":\"26\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/fi-en\/\",\"postLink\":\"https:\/\/www.capgemini.com\/fi-en\/solutions\/citizen-services\/\",\"postId\":523594,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"3cfd82d9-6b7f-49cb-8599-4059b7df4e85\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":true,"cg_dt_link_disabled":true,"_yoast_wpseo_primary_brand":"","footnotes":"","featured_focal_points":"","partner_card_description":"","gsap_animation":0},"brand":[],"partner_type":[],"service":[],"industry":[],"partners":[],"page-type":[],"content-group":[],"class_list":["post-524384","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- 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