{"id":511896,"date":"2023-01-31T09:55:41","date_gmt":"2023-01-31T08:55:41","guid":{"rendered":"https:\/\/www.capgemini.com\/?page_id=854640"},"modified":"2026-01-12T19:36:05","modified_gmt":"2026-01-12T19:36:05","slug":"servicio-inteligente-de-inmersion","status":"publish","type":"page","link":"https:\/\/www.capgemini.com\/mx-es\/solutions\/servicio-inteligente-de-inmersion\/","title":{"rendered":"Servicio inteligente de inmersi\u00f3n"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/03\/immersive-smart-services.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/03\/immersive-smart-services.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/03\/immersive-smart-services.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/03\/immersive-smart-services.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/03\/immersive-smart-services.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/03\/immersive-smart-services.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/03\/immersive-smart-services.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/03\/immersive-smart-services.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/03\/immersive-smart-services.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:59% 38%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Solution<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Servicio inteligente de inmersi\u00f3n<\/h1><\/div><div class=\"inner-row-insight download-btn\"><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/solutions\/immersive-smart-service\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-tw\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https:\/\/www.capgemini.com\/solutions\/immersive-smart-service\/&amp;text=Immersive%20Smart%20Service\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?url=https:\/\/www.capgemini.com\/solutions\/immersive-smart-service\/&amp;text=Immersive%20Smart%20Service\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><div class=\"article-text article-quote-text\">\n<h3 class=\"wp-block-heading\" id=\"h-el-desarrollo-y-la-prestacion-de-nuevas-experiencias-deben-ser-coherentes-con-el-resto-del-recorrido-del-cliente-estar-alineados-con-los-objetivos-de-la-empresa-y-no-entranar-costos-ni-complejidades-para-que-los-servicios-posventa-tengan-exito\">El desarrollo y la prestaci\u00f3n de nuevas experiencias deben ser coherentes con el resto del recorrido del cliente, estar alineados con los objetivos de la empresa y no entra\u00f1ar costos ni complejidades para que los servicios posventa tengan \u00e9xito.<\/h3>\n\n\n\n<p>Con el objetivo de resolver los problemas r\u00e1pidamente, idealmente en una sola visita, a trav\u00e9s de diagn\u00f3sticos remotos, preparaci\u00f3n inteligente y servicios de asistencia remota, el Servicio Inteligente Inmersivo de Capgemini permite a las marcas construir, ofrecer y mejorar sin problemas servicios inteligentes inmersivos a lo largo del viaje del cliente y del empleado.<\/p>\n\n\n\n<p>El \u00e9xito de los servicios posventa requerir\u00e1 que las organizaciones aprovechen las nuevas tecnolog\u00edas inmersivas para construir y ofrecer nuevas experiencias, hacerlas coherentes con el resto del viaje del cliente y mapearlas con los objetivos empresariales sin a\u00f1adir costos ni complejidad.<\/p>\n\n\n\n<p>Imagina a un t\u00e9cnico que llega al lugar armado con toda la informaci\u00f3n y las preferencias del cliente que necesita. Recibe al cliente y realiza el diagn\u00f3stico con un dispositivo port\u00e1til. Mientras la inteligencia artificial sugiere las principales causas probables, la asistencia cognitiva puede identificar las soluciones existentes. A continuaci\u00f3n, el FSA puede utilizar auriculares de realidad mixta para una experiencia manos libres mientras sigue los pasos de soluci\u00f3n sugeridos, lo que permite resolver los problemas r\u00e1pidamente, idealmente en una sola visita, mediante diagn\u00f3sticos remotos, preparaci\u00f3n inteligente y servicios de asistencia remota.<\/p>\n\n\n\n<p>Las nuevas tecnolog\u00edas de CX est\u00e1n cambiando radicalmente la forma en que las marcas ofrecen servicios postventa a sus clientes. Ofrecidas a trav\u00e9s de una interfaz de usuario plana (web 2.0, aplicaciones), interfaces naturales (voz, h\u00e1ptica), la realidad extendida (3D, Realidad Aumentada, Realidad Virtual y Realidad Mixta) est\u00e1 haciendo avanzar a las empresas, hacia ser inteligentes e inmersivas.<\/p>\n\n\n\n<p>El Servicio Inteligente Inmersivo de Capgemini, re\u00fane la integraci\u00f3n de sistemas digitales de extremo a extremo con un centro de datos de clientes, comercio electr\u00f3nico, CRM, gesti\u00f3n del conocimiento y marketing. Estos servicios evocan una sensaci\u00f3n de emoci\u00f3n tanto para los clientes como para los empleados.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para-video section section--info-2cols section--insights section-video \"><div class=\"bg-color video-align-right\"><div class=\"container\"><div class=\"row video-align-left\"><div class=\"col-md-12\"><div class=\"video-align-left row box box--4 box--mini\"><div class=\"col-md-3\"><h3 class=\"Video-title\" data-maxlength=\"34\"><\/h3><div class=\"video-info\"><p data-maxlength=\"68\">Servicio Inteligente Inmersivo de Capgemini<\/p><\/div><\/div><div class=\"col-md-8 box-img-wrapper\"><div class=\"video-box\"><div class=\"video-wrapper\"><iframe title=\"video-section\" src=\"https:\/\/www.youtube.com\/embed\/Irb9sEmGCPU?rel=0&amp;modestbranding=1&amp;playsinline=1&amp;enablejsapi=1\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen loading=\"lazy\" referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe><\/div><\/div><\/div><div class=\"col-md-1\"><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<p>Capgemini ayudar\u00e1 a las organizaciones a implementar la plataforma inmersiva Smart Service Platform, a extraer autom\u00e1ticamente los datos de los clientes de la plataforma CRM y a integrar la plataforma inmersiva en la pila existente de marketing, comercio y servicios.<\/p>\n\n\n\n<p>Beneficios:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Mayor valor y fidelidad del cliente<\/li>\n\n\n\n<li>M\u00e1s oportunidades de upsell y cross-sell<\/li>\n\n\n\n<li>Servicio m\u00e1s fluido y r\u00e1pido<\/li>\n\n\n\n<li>Experiencia del empleado m\u00e1s atractiva<\/li>\n\n\n\n<li>Nuevas capacidades para ayudar a realizar tareas a distancia, de forma m\u00e1s inteligente y con mayor facilidad<\/li>\n\n\n\n<li>Reducci\u00f3n de errores humanos<\/li>\n\n\n\n<li>Mayor fidelidad y retenci\u00f3n de los empleados y mayor valor para la empresa.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/04\/Immersive-Smart-Services-Brochure-7_14032023.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Download the solution brochure for more details<\/a><\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-learn-more updated-new-sample-amal learnMoreBlock\"><div class=\"container\"><div class=\"content-title\"><h2 class=\"learnmore-heading\">Related solutions<\/h2><\/div><div class=\"row\"><div class=\"col-md-4\"><div class=\"box\"><div class=\"box-wrapper\"><a class=\"box-title\" href=\"\/mx-es\/servicios\/customer-first\/experiencia-del-cliente\/experiencias-inmersivas\/\" target=\"\" aria-label=\"Immersive experiences\" rel=\"noopener noreferrer\"><div class=\"box-img-wrapper\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/04\/Capgemini_Services_Customer-First_Immersive-experiences.jpg?w=500&amp;quality=70\" srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/04\/Capgemini_Services_Customer-First_Immersive-experiences.jpg?w=500&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/04\/Capgemini_Services_Customer-First_Immersive-experiences.jpg?w=1000&amp;quality=70 2x\" class=\"box-img\" alt=\"\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"lazy\"\/><\/div><h3 class=\"titleWithoutLink_learnMore\">Immersive experiences<\/h3><\/a><\/div><\/div><div class=\"box-inner\"><p class=\"box-desc\">Customer and employee expectations are changing. Ordinary digital engagement is not enough.<\/p><\/div><\/div><div class=\"col-md-4\"><div class=\"box\"><div class=\"box-wrapper\"><a class=\"box-title\" href=\"\/mx-es\/servicios\/customer-first\/experiencia-del-cliente\/empowered-sales\/\" target=\"\" aria-label=\"Empowered sales\" rel=\"noopener noreferrer\"><div class=\"box-img-wrapper\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/12\/Capgemini_Services_Customer-First_Empowered-sales-e1650369174569.webp?w=500&amp;quality=70\" srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/12\/Capgemini_Services_Customer-First_Empowered-sales-e1650369174569.webp?w=500&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/12\/Capgemini_Services_Customer-First_Empowered-sales-e1650369174569.webp?w=1000&amp;quality=70 2x\" class=\"box-img\" alt=\"\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"lazy\"\/><\/div><h3 class=\"titleWithoutLink_learnMore\">Empowered sales<\/h3><\/a><\/div><\/div><div class=\"box-inner\"><p class=\"box-desc\">Why is your customer average order value lower than the benchmark?<\/p><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>The development and delivery of new experiences must be consistent with the rest of the customer journey, aligned with company objectives, and cost- and complexity-free in order for aftermarket services to be successful.<\/p>\n","protected":false},"author":151,"featured_media":511897,"parent":5720,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"cg_dt_proposed_to":[9,25],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"b69fef47-31d3-4055-b851-0a13168704cc\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":true,"cg_dt_link_disabled":true,"_yoast_wpseo_primary_brand":"","footnotes":"","featured_focal_points":"","partner_card_description":"","gsap_animation":0},"brand":[],"partner_type":[],"service":[],"industry":[],"partners":[],"page-type":[167],"content-group":[],"class_list":["post-511896","page","type-page","status-publish","has-post-thumbnail","hentry","page-type-solutions"],"yoast_head":"<!-- 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