{"id":524320,"date":"2024-06-29T06:42:20","date_gmt":"2024-06-29T06:42:20","guid":{"rendered":"https:\/\/www.capgemini.com\/mx-es\/?post_type=event&#038;p=524320"},"modified":"2026-03-25T03:40:57","modified_gmt":"2026-03-25T03:40:57","slug":"servicio-del-conocimiento","status":"publish","type":"event","link":"https:\/\/www.capgemini.com\/mx-es\/news\/events\/servicio-del-conocimiento\/","title":{"rendered":"Conocimiento de ServiceNow 2026"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/03\/ServiceNow-web_Banner_2880X1800.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/03\/ServiceNow-web_Banner_2880X1800.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/03\/ServiceNow-web_Banner_2880X1800.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/03\/ServiceNow-web_Banner_2880X1800.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/03\/ServiceNow-web_Banner_2880X1800.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/03\/ServiceNow-web_Banner_2880X1800.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/03\/ServiceNow-web_Banner_2880X1800.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/03\/ServiceNow-web_Banner_2880X1800.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/03\/ServiceNow-web_Banner_2880X1800.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:28.999999999999996% 40%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Event<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Capgemini y ServiceNow Conocimiento 2026<\/h1><\/div><h2 class=\"reasearchInsightTitle\"><sub>5 y 6 de mayo de 2026, The Venetian, Las Vegas, Stand 2401<\/sub><\/h2><div class=\"inner-row-insight download-btn\"><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"grid-container\"><div class=\"col-12 col-md-2\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/?post_type=event&amp;p=1009969\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?url=https:\/\/www.capgemini.com\/?post_type=event&amp;p=1009969\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Abrir en una nueva ventana\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div><div class=\"article-text article-quote-text\">\n<h2 class=\"wp-block-heading\" id=\"h-asi-es-como-se-ve-realmente-la-experiencia-entre-humanos-e-ia\">As\u00ed es como se ve realmente la experiencia entre humanos e IA<\/h2>\n\n\n\n<p>Estamos entusiasmados de regresar como patrocinador Platino a Knowledge 2026, la conferencia anual insignia de ServiceNow que re\u00fane a ejecutivos, expertos y profesionales para explorar los \u00faltimos avances en flujos de trabajo impulsados \u200b\u200bpor IA, automatizaci\u00f3n e innovaci\u00f3n de plataformas.<\/p>\n\n\n\n<p>Acomp\u00e1\u00f1enos en Las Vegas para descubrir c\u00f3mo, junto con ServiceNow, ayudamos a las organizaciones a superar los obst\u00e1culos de la adopci\u00f3n de la IA, permiti\u00e9ndoles construir operaciones m\u00e1s inteligentes, liberar el poder de la colaboraci\u00f3n entre humanos e IA y moldear el futuro con experiencias impulsadas por la IA.<\/p>\n\n\n\n<p>Visite nuestro stand 2401 para descubrir c\u00f3mo puede hacerlo realidad con Capgemini y ServiceNow.<\/p>\n\n\n\n<p>Mant\u00e9nganse atentos para m\u00e1s actualizaciones sobre nuestra programaci\u00f3n en ServiceNow Knowledge 2026.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para-video section section--info-2cols section--insights section-video \"><div class=\"bg-color video-align-right\"><div class=\"container\"><div class=\"row video-align-left\"><div class=\"col-md-12\"><div class=\"video-align-left row box box--4 box--mini\"><div class=\"col-md-3\"><h3 class=\"Video-title\" data-maxlength=\"34\">Agentes de IA en acci\u00f3n<\/h3><div class=\"video-info\"><p data-maxlength=\"68\">Resolver el desaf\u00edo de la experiencia de las personas con ServiceNow<\/p><\/div><\/div><div class=\"col-md-8 box-img-wrapper\"><div class=\"video-box\"><div class=\"video-wrapper\"><iframe title=\"video-section\" src=\"https:\/\/www.youtube.com\/embed\/MZJENvDLq3A?rel=0&amp;modestbranding=1&amp;playsinline=1&amp;enablejsapi=1\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen loading=\"lazy\" referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe><\/div><\/div><\/div><div class=\"col-md-1\"><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<div class=\"wp-block-anchor-block-standard\" id=\"sessions\" data-anchor-padding=\"\" style=\"--data-anchor-padding: 0px\"><\/div>\n\n\n\n<section class=\"wp-block-cg-blocks-how-we-do-it section section--howwedoit block-howwedoit\"><div class=\"container\"><div><div class=\"row\"><div class=\"content-title col-12 col-md-8\"><h2 data-maxlength=\"72\" class=\"expandable-heading-tag\">Sesiones: Historias que inspiran<\/h2><\/div><\/div><div class=\"row\"><div class=\"col-12 col-md-8\"><p><\/p><\/div><\/div><\/div><div class=\"row\"><div class=\"col-12 col-md-8\"><div class=\"section-content\">\n<div class=\"wp-block-cg-blocks-card-howwedoit expanders\"><div class=\"box card-regulated-agreements card-howwedoit\"><div class=\"expander-box filter-box tag-active \"><div class=\"expander-title\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\"><h3 class=\"expander-heading-title\">Sesi\u00f3n de teatro: Transformando la experiencia del empleado: Un viaje estrat\u00e9gico con ServiceNow HRSD<\/h3><\/div><div class=\"expander-subtitle\"><p class=\"small-description\"><strong> Sesi\u00f3n<\/strong> <strong>ID: SES7220<\/strong><\/p><\/div><div class=\"expander-content\"><p><\/p><div class=\"bg-color video-align-right\"><div class=\"container\"><div class=\"row video-align-left\"><div class=\"col-md-12\"><div class=\"video-align-left row box box--4 box--mini\"><div class=\"col-md-3\"><\/div><div class=\"col-md-8 box-img-wrapper\"><div class=\"video-box\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<p>Descubra c\u00f3mo la IA generativa, Now Assist y la IA ag\u00e9ntica est\u00e1n moldeando el futuro del soporte personalizado y proactivo, ofreciendo una hoja de ruta audaz para elevar su trayectoria en HRSD.<\/p>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Oradora:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Kerry Race, Director Global de Servicios de Personas, Sage<\/li>\n<\/ul>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<div class=\"content-more\"><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cg-blocks-card-howwedoit expanders\"><div class=\"box card-regulated-agreements card-howwedoit\"><div class=\"expander-box filter-box tag-active \"><div class=\"expander-title\" tabindex=\"0\" role=\"button\" aria-expanded=\"false\"><h3 class=\"expander-heading-title\">Sesi\u00f3n de trabajo: DHL: Automatizaci\u00f3n de la reserva de env\u00edos mediante IA, utilizando ServiceNow como orquestador.<\/h3><\/div><div class=\"expander-subtitle\"><p class=\"small-description\"><strong>Sesi\u00f3n ID: SPN7923<\/strong><\/p><\/div><div class=\"expander-content\"><p><\/p><div class=\"bg-color video-align-right\"><div class=\"container\"><div class=\"row video-align-left\"><div class=\"col-md-12\"><div class=\"video-align-left row box box--4 box--mini\"><div class=\"col-md-3\"><\/div><div class=\"col-md-8 box-img-wrapper\"><div class=\"video-box\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<p>Explore c\u00f3mo realizar la transici\u00f3n de la ejecuci\u00f3n manual a un modelo operativo impulsado por la IA, redise\u00f1ando los procesos cr\u00edticos para convertirlos en flujos de trabajo integrales y basados \u200b\u200ben la IA.<\/p>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Oradoras:<\/strong><br><span style=\"font-size: 1rem; letter-spacing: 0.4px;\"><\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Frank&nbsp;Sch\u00fcler, DHL Expedici\u00f3n y Carga Global \u2014 Orador principal<\/li>\n\n\n\n<li>Elena&nbsp;Piske,&nbsp;Capgemini,&nbsp;Co-speaker<\/li>\n<\/ul>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<div class=\"content-more\"><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para-video section section--info-2cols section--insights section-video \"><div class=\"bg-color video-align-right\"><div class=\"container\"><div class=\"row video-align-left\"><div class=\"col-md-12\"><div class=\"video-align-left row box box--4 box--mini\"><div class=\"col-md-3\"><h3 class=\"Video-title\" data-maxlength=\"34\"><\/h3><div class=\"video-info\"><p data-maxlength=\"68\">Transformando la experiencia del cliente con agentes de IA a trav\u00e9s <\/p><\/div><\/div><div class=\"col-md-8 box-img-wrapper\"><div class=\"video-box\"><div class=\"video-wrapper\"><iframe title=\"video-section\" src=\"https:\/\/www.youtube.com\/embed\/HfoatBYyzyk?rel=0&amp;modestbranding=1&amp;playsinline=1&amp;enablejsapi=1\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen loading=\"lazy\" referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe><\/div><\/div><\/div><div class=\"col-md-1\"><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<div class=\"wp-block-anchor-block-standard\" id=\"demos\" data-anchor-padding=\"\" style=\"--data-anchor-padding: 0px\"><\/div>\n\n\n\n<section class=\"wp-block-cg-blocks-learn-more updated-new-sample-amal learnMoreBlock\"><div class=\"container\"><div class=\"row\"><div class=\"content-title col-12 col-md-8\"><h2 class=\"learnmore-heading\">Poblaci\u00f3n<\/h2><\/div><\/div><div class=\"row\"><div class=\"col-md-4\"><div class=\"box\"><div class=\"box-wrapper\"><div class=\"box-img-wrapper\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/09\/Gigafactory-blog.jpg?w=500&amp;quality=70\" srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/09\/Gigafactory-blog.jpg?w=500&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2023\/09\/Gigafactory-blog.jpg?w=1000&amp;quality=70 2x\" class=\"box-img\" alt=\"\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"lazy\"\/><\/div><h3>Experiencia de conducci\u00f3n aumentada<\/h3><\/div><\/div><div class=\"box-inner\"><p class=\"box-desc\">Los veh\u00edculos definidos por software est\u00e1n revolucionando la industria automotriz. Aptiv\/Wind River, ServiceNow y Capgemini est\u00e1n uniendo fuerzas para poner en acci\u00f3n los datos de los veh\u00edculos definidos por software (SDV). Esta alianza empodera a la industria automotriz para acelerar su transici\u00f3n hacia una movilidad definida por software e impulsada por la IA. Los veh\u00edculos conectados generan alertas, y ServiceNow transforma dichas alertas en inteligencia procesable, orquestando flujos de trabajo empresariales, mantenimiento predictivo y la toma de decisiones basada en IA.<\/p><\/div><\/div><div class=\"col-md-4\"><div class=\"box\"><div class=\"box-wrapper\"><div class=\"box-img-wrapper\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/04\/People-experience-by-ServiceNow-2.png?w=500&amp;quality=70\" srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/04\/People-experience-by-ServiceNow-2.png?w=500&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/04\/People-experience-by-ServiceNow-2.png?w=1000&amp;quality=70 2x\" class=\"box-img\" alt=\"\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"lazy\"\/><\/div><h3>Agente de RR. HH. aut\u00f3nomo para consultas de empleados<\/h3><\/div><\/div><div class=\"box-inner\"><p class=\"box-desc\">Los equipos de RR. HH. a menudo se enfrentan a un volumen abrumador de consultas por parte de los empleados cada mes, las cuales suelen llegar a trav\u00e9s de correo electr\u00f3nico y tickets de soporte. El agente de RR. HH. aut\u00f3nomo agiliza estos procesos al gestionar las consultas sin necesidad de intervenci\u00f3n humana. El sistema recurre a una base de conocimientos exhaustiva para generar respuestas personalizadas y sensibles al contexto antes de enviarlas a los empleados, liberando as\u00ed a los equipos de la tarea de gestionar consultas rutinarias y permiti\u00e9ndoles enfocar su experiencia en iniciativas de car\u00e1cter m\u00e1s estrat\u00e9gico.<\/p><\/div><\/div><div class=\"col-md-4\"><div class=\"box\"><div class=\"box-wrapper\"><div class=\"box-img-wrapper\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/04\/People-experience-by-ServiceNow-2.png?w=500&amp;quality=70\" srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/04\/People-experience-by-ServiceNow-2.png?w=500&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/04\/People-experience-by-ServiceNow-2.png?w=1000&amp;quality=70 2x\" class=\"box-img\" alt=\"\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"lazy\"\/><\/div><h3>Agente asesora de beneficios<\/h3><\/div><\/div><div class=\"box-inner\"><p class=\"box-desc\">Elegir el plan de beneficios m\u00e1s adecuado puede ser, a menudo, un proceso complejo y abrumador. El Asesor de Beneficios simplifica toda esta experiencia: revisa al instante el plan de beneficios actual del empleado, plantea preguntas pertinentes para clarificar sus requisitos individuales y, posteriormente, recomienda un nuevo plan que se ajuste mejor a dichas necesidades. Adem\u00e1s, el Asesor de Beneficios puede actualizar los planes en tiempo real, garantizando un soporte fluido a lo largo de todo el proceso, lo que elimina la confusi\u00f3n y empodera a los empleados para tomar decisiones informadas con rapidez y confianza.<\/p><\/div><\/div><div class=\"col-md-4\"><div class=\"box\"><div class=\"box-wrapper\"><div class=\"box-img-wrapper\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/12\/ServiceNow_Knowledge-Interim-VI.png?w=500&amp;quality=70\" srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/12\/ServiceNow_Knowledge-Interim-VI.png?w=500&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/12\/ServiceNow_Knowledge-Interim-VI.png?w=1000&amp;quality=70 2x\" class=\"box-img\" alt=\"\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"lazy\"\/><\/div><h3>Agente de actualizaci\u00f3n de datos de empleados<\/h3><\/div><\/div><div class=\"box-inner\"><p class=\"box-desc\">Actualizar la informaci\u00f3n de los empleados en los sistemas de RR. HH. puede resultar tedioso y consumir mucho tiempo, dado que los empleados a menudo se encuentran con datos dispersos en m\u00faltiples plataformas que requieren una validaci\u00f3n manual por parte de agentes humanos. El agente de actualizaci\u00f3n de datos de empleados aborda estos desaf\u00edos conect\u00e1ndose con diversos sistemas para validar la documentaci\u00f3n y ejecutar actualizaciones en tiempo real. Este enfoque optimizado no solo agiliza todo el proceso, sino que tambi\u00e9n garantiza una experiencia m\u00e1s fluida y f\u00e1cil de usar para los empleados.<\/p><\/div><\/div><div class=\"col-md-4\"><div class=\"box\"><div class=\"box-wrapper\"><div class=\"box-img-wrapper\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/06\/Capgemini_Euroclear-reached-new-heights-of-success-with-ServiceNow-Center-of-Excellence.webp?w=500&amp;quality=70\" srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/06\/Capgemini_Euroclear-reached-new-heights-of-success-with-ServiceNow-Center-of-Excellence.webp?w=500&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/06\/Capgemini_Euroclear-reached-new-heights-of-success-with-ServiceNow-Center-of-Excellence.webp?w=1000&amp;quality=70 2x\" class=\"box-img\" alt=\"\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"lazy\"\/><\/div><h3>TI y RR. HH. habilitados por voz<\/h3><\/div><\/div><div class=\"box-inner\"><p class=\"box-desc\">A menudo, los empleados tienen dificultades para obtener asistencia de los departamentos de TI y RR. HH., ya que deben navegar por m\u00faltiples sistemas y canales incluso para las solicitudes m\u00e1s sencillas. Esta demostraci\u00f3n mostrar\u00e1 c\u00f3mo una experiencia unificada, impulsada por la IA, integra el soporte de TI y RR. HH. a trav\u00e9s de una \u00fanica interfaz conversacional. Con el respaldo de la IA de Microsoft y ServiceNow, esta demostraci\u00f3n ilustrar\u00e1 c\u00f3mo los empleados pueden simplemente expresar lo que necesitan, en lugar de tener que navegar por sistemas, portales o n\u00fameros de contacto. Se utiliza el lenguaje natural para comprender y resolver las necesidades de los empleados de principio a fin, de una manera que resulta m\u00e1s humana.<\/p><\/div><\/div><\/div><\/div><\/section>\n\n\n<section class=\"latest-insights layout-odd \"><div class=\"container\"><div class=\"insight-title\"><h2 class=\"latest-insight-title\">Investigaci\u00f3n y perspectivas<\/h2><\/div><div class=\"layout-single-card\">\n                      <div class=\"row align-items-center w-lg-100\">\n                        <div class=\"card-image-wrapper\">\n                                <div class=\"card-image\" data-image-url=\"https:\/\/www.capgemini.com\/mx-es\/insights\/biblioteca-de-investigacion\/reimaginando-el-kyc-desde-modelos-heredados-hasta-el-kyc-perpetuo\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<picture>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2026\/02\/pKYC-capcom-banner.jpg?w=2048&#038;quality=70 1x, https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2026\/02\/pKYC-capcom-banner.jpg?w=2048&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 1500px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2026\/02\/pKYC-capcom-banner.jpg?w=1024&#038;quality=70 1x, https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2026\/02\/pKYC-capcom-banner.jpg?w=2048&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 992px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2026\/02\/pKYC-capcom-banner.jpg?w=1024&#038;quality=70 1x, https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2026\/02\/pKYC-capcom-banner.jpg?w=2048&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 768px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2026\/02\/pKYC-capcom-banner.jpg?w=500&#038;quality=70 1x, https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2026\/02\/pKYC-capcom-banner.jpg?w=1000&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 0)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2026\/02\/pKYC-capcom-banner.jpg\" alt=\"pKYC\" style=\"object-position: 50% 50%; object-fit: cover;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/picture>\n                                <\/div>\n                            <\/div>\n                            <div class=\"col-12 col-md-5 col-lg-7\"><\/div>\n                        <div class=\"col-12 col-md-7 col-lg-5\">\n                            <a href=\"https:\/\/www.capgemini.com\/mx-es\/insights\/biblioteca-de-investigacion\/reimaginando-el-kyc-desde-modelos-heredados-hasta-el-kyc-perpetuo\/\" aria-label=\"Reimaginando KYC: De modelos heredados a KYC perpetuo\" class=\"card-link-holder\">\n                            <div class=\"insight-card insight-card-start\">\n                                <div class=\"card-tag\">Report<\/div>\n                                <h3 class=\"card-title\">Reimaginando KYC: De modelos heredados a KYC perpetuo<\/h3>\n                                <div class=\"insight-card-footer\">\n                                    <img decoding=\"async\" loading=\"lazy\" src=\"\" alt=\"\" class=\"light\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"\" alt=\"\" class=\"dark\">\n                                <\/div>\n                            <\/div>\n                            <\/a>\n                        <\/div>\n                     <\/div>\n                    <\/div><div class=\"layout-two-card cards-reversed\">\n                                <div class=\"row align-items-center\"><div class=\"card-image-wrapper\">\n                                <div class=\"card-image\" data-image-url=\"https:\/\/www.capgemini.com\/mx-es\/insights\/biblioteca-de-investigacion\/principales-tendencias-tecnologicas-de-2026\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<picture>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2026\/01\/Top-tech-trends-2026_44982876_Capgemini_TTT_AssetPrep_WebHeader_Stg3_Hero_Light.jpg?w=800&#038;quality=70 1x, https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2026\/01\/Top-tech-trends-2026_44982876_Capgemini_TTT_AssetPrep_WebHeader_Stg3_Hero_Light.jpg?w=800&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 1500px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2026\/01\/Top-tech-trends-2026_44982876_Capgemini_TTT_AssetPrep_WebHeader_Stg3_Hero_Light.jpg?w=800&#038;quality=70 1x, https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2026\/01\/Top-tech-trends-2026_44982876_Capgemini_TTT_AssetPrep_WebHeader_Stg3_Hero_Light.jpg?w=800&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 992px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2026\/01\/Top-tech-trends-2026_44982876_Capgemini_TTT_AssetPrep_WebHeader_Stg3_Hero_Light.jpg?w=800&#038;quality=70 1x, https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2026\/01\/Top-tech-trends-2026_44982876_Capgemini_TTT_AssetPrep_WebHeader_Stg3_Hero_Light.jpg?w=800&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 768px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2026\/01\/Top-tech-trends-2026_44982876_Capgemini_TTT_AssetPrep_WebHeader_Stg3_Hero_Light.jpg?w=350&#038;quality=70 1x, https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2026\/01\/Top-tech-trends-2026_44982876_Capgemini_TTT_AssetPrep_WebHeader_Stg3_Hero_Light.jpg?w=700&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 0)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2026\/01\/Top-tech-trends-2026_44982876_Capgemini_TTT_AssetPrep_WebHeader_Stg3_Hero_Light.jpg\" alt=\"\" style=\"object-position: 50% 50%; object-fit: cover;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/picture>\n                                <\/div>\n                            <\/div><div class=\"col-12 col-md-6 col-lg-4 flex-sm-order-reverse\">\n                            <a href=\"https:\/\/www.capgemini.com\/mx-es\/insights\/biblioteca-de-investigacion\/technovision-2026\/\" aria-label=\"TechnoVision 2026\" class=\"card-link-holder\">\n                            <div class=\"insight-card insight-card-start\">\n                                <div class=\"card-tag\"><\/div>\n                                <h3 class=\"card-title\">TechnoVision 2026<\/h3>\n                                <div class=\"insight-card-footer\">\n                                    <img decoding=\"async\" loading=\"lazy\" src=\"\" alt=\"\" class=\"light\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"\" alt=\"\" class=\"dark\">\n                                <\/div>\n                            <\/div>\n                            <\/a>\n                        <\/div>\n                    <div class=\"col-12 col-md-6 col-lg-4\">\n                           <a href=\"https:\/\/www.capgemini.com\/mx-es\/insights\/biblioteca-de-investigacion\/principales-tendencias-tecnologicas-de-2026\/\" aria-label=\"Principales tendencias tecnol\u00f3gicas de 2026\" class=\"card-link-holder\">\n                            <div class=\"insight-card insight-card-center\">\n                                <div class=\"card-tag\">Report<\/div>\n                                <h3 class=\"card-title\">Principales tendencias tecnol\u00f3gicas de 2026<\/h3>\n                                <div class=\"insight-card-footer\">\n                                    <img decoding=\"async\" loading=\"lazy\" src=\"\" alt=\"\" class=\"light\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"\" alt=\"\" class=\"dark\">\n                                <\/div>\n                            <\/div>\n                            <\/a>\n                        <\/div>\n                    <div class=\"col-12 col-lg-4 d-md-none d-lg-block\"><\/div><\/div>\n                    <\/div><\/div><\/section>\n\n\n\t\t<section\n\t\t\tclass=\"section section--lifeatcap-learning section--event-slider-careerInvent \">\n\n\t\t\t<div class=\"container\">\n\t\t\t\t<div class='career-invent-header'>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"heading col-12 col-md-8\">\n\t\t\t\t\t\t\t\t<h2>Explore our solutions<\/h2>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"slider slider-fader 403b07ef-60f9-4cd1-9390-7ec311cf4d46\">\n\t\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"slider-list \">\n\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\tclass=\"slide active \">\n\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\tclass=\"slide-bg-wrapper wp-block-cg-blocks-career-invent \">\n\t\t\t\t\t\t\t\t<div class=\"bgImagesection\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bgColor\"><\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"container slide-info-wrapper\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"col-md-6 col-sm-12 box-inner \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bgColor\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-title \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"explore-header\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tdata-maxlength=\"68\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttitle=\"ServiceNow\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tServiceNow\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tclass=\"box-title \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 data-maxlength=\"144\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttitle=\"Haga realidad un futuro que funcione \u2014 mejor.\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tstyle=\"white-space: pre-wrap;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tHaga realidad un futuro que funcione \u2014 mejor.\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btnDiv\"> <a class=\"more2\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tdata-maxlength=\"24\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\taria-label=\"Leer m\u00e1s sobre ServiceNow\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttitle=\"Opens in new window\" tabindex=\"0\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\thref=\"\/mx-es\/sobre-nosotros\/partnerships\/servicenow\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tLeer m\u00e1s\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a> <\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-md-6 col-sm-12 text-right box-img-wrapper escaper escaper-right\">\n\t\t\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\t\t\t<picture>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<source\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/10\/Capgemini_Tech-Partners_ServiceNow_2.jpg?w=1200&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/10\/Capgemini_Tech-Partners_ServiceNow_2.jpg?w=1200&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 1500px)\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<source\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/10\/Capgemini_Tech-Partners_ServiceNow_2.jpg?w=600&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/10\/Capgemini_Tech-Partners_ServiceNow_2.jpg?w=1200&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 992px)\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<source\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/10\/Capgemini_Tech-Partners_ServiceNow_2.jpg?w=400&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/10\/Capgemini_Tech-Partners_ServiceNow_2.jpg?w=800&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 768px)\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<source\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/10\/Capgemini_Tech-Partners_ServiceNow_2.jpg?w=400&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/10\/Capgemini_Tech-Partners_ServiceNow_2.jpg?w=800&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 0)\" \/>\n\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" class=\"box-img\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrc=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/10\/Capgemini_Tech-Partners_ServiceNow_2.jpg\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tstyle=\"object-position: 50% 50%; object-fit: cover;\" alt=\"\" \/>\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t\t\t\t\t\t<!-- <img decoding=\"async\" class=\"box-img\" src=\"\"\n\t\t\t\t\t\t\t\t\t\t\tstyle=\"\" alt=\"\"\n\t\t\t\t\t\t\t\t\t\t\/> -->\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"slide-reveal\"><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/section>\n\n\t\t\n\n\n<div class=\"wp-block-anchor-block-standard\" id=\"blogs\" data-anchor-padding=\"\" style=\"--data-anchor-padding: 0px\"><\/div>\n\n\n<section class=\"section section--expert-perspectives\"><div class=\"container\"><div class=\"row\"><div class=\"content-title col-12 col-md-8\"><h2 class=\"expert-heading\">Perspectivas de expertos<\/h2><\/div><\/div><div class=\"expert-prospective-container\"><div class=\"row\"><div class=\"col-12 col-md-4 row-space\"><div class=\"box\"><div class=\"box-img-wrapper\"><a href=\"https:\/\/www.capgemini.com\/mx-es\/insights\/expert-perspectives\/how-organizations-can-benefit-from-a-center-of-innovation\/\" aria-label=\"How organizations can benefit from a center of innovation\" tabindex=\"-1\"><img decoding=\"async\" class=\"box-img\" alt=\"\" src=\"https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2026\/03\/Blog-Banner-web-banner-2025_5adcd0.jpg?w=600&#038;quality=70\" style=\"object-position: 50% 50%; object-fit: cover;\" loading=\"lazy\" \/><\/a><\/div><div class=\"box-inner\"><div class=\"box-tag\">Cloud<\/div><a class=\"content-box-title\" href=\"https:\/\/www.capgemini.com\/mx-es\/insights\/expert-perspectives\/how-organizations-can-benefit-from-a-center-of-innovation\/\" aria-label=\"How organizations can benefit from a center of innovation\"><h3 class=\"expert-subtitle\">How organizations can benefit from a center of innovation<\/h3><\/a><div class=\"box-bottom\">\n\t\t   <div class=\"box-logo\"><img decoding=\"async\" class=\"\" loading=\"lazy\" alt=\"\" src=\"https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2026\/03\/Szymon-Rutkowski-Enterprise-Service-Management-CIS____.jpg?w=200\" \/><\/div><div class=\"date-name-info\"><div class=\"author-text\">Szymon Rutkowski<\/div><div class=\"date-text\">mar. 24, 2026<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"col-12 col-md-4 row-space\"><div class=\"box\"><div class=\"box-img-wrapper\"><a href=\"https:\/\/www.capgemini.com\/mx-es\/insights\/expert-perspectives\/your-platform-is-learning-faster-than-you\/\" aria-label=\"Your platform is learning faster than you\" tabindex=\"-1\"><img decoding=\"async\" class=\"box-img\" alt=\"\" src=\"https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2026\/03\/Blog-Banner-web-banner-2025_5adcd0.jpg?w=600&#038;quality=70\" style=\"object-position: 50% 50%; object-fit: cover;\" loading=\"lazy\" \/><\/a><\/div><div class=\"box-inner\"><div class=\"box-tag\">Cloud<\/div><a class=\"content-box-title\" href=\"https:\/\/www.capgemini.com\/mx-es\/insights\/expert-perspectives\/your-platform-is-learning-faster-than-you\/\" aria-label=\"Your platform is learning faster than you\"><h3 class=\"expert-subtitle\">Your platform is learning faster than you<\/h3><\/a><div class=\"box-bottom\">\n\t\t   <div class=\"box-logo\"><img decoding=\"async\" class=\"\" loading=\"lazy\" alt=\"\" src=\"https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2025\/06\/Monika-Teresik.jpg?w=500\" \/><\/div><div class=\"date-name-info\"><div class=\"author-text\">Monika Teresik<\/div><div class=\"date-text\">mar. 24, 2026<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"col-12 col-md-4 row-space\"><div class=\"box\"><div class=\"box-img-wrapper\"><a href=\"https:\/\/www.capgemini.com\/mx-es\/insights\/expert-perspectives\/how-todays-service-managers-design-for-business-outcomes\/\" aria-label=\"How today\u2019s service managers design for business outcomes\" tabindex=\"-1\"><img decoding=\"async\" class=\"box-img\" alt=\"\" src=\"https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2026\/03\/Blog-Banner-web-banner-2025.jpg?w=600&#038;quality=70\" style=\"object-position: 50% 50%; object-fit: cover;\" loading=\"lazy\" \/><\/a><\/div><div class=\"box-inner\"><div class=\"box-tag\">Cybersecurity<\/div><a class=\"content-box-title\" href=\"https:\/\/www.capgemini.com\/mx-es\/insights\/expert-perspectives\/how-todays-service-managers-design-for-business-outcomes\/\" aria-label=\"How today\u2019s service managers design for business outcomes\"><h3 class=\"expert-subtitle\">How today\u2019s service managers design for business outcomes<\/h3><\/a><div class=\"box-bottom\">\n\t\t   <div class=\"box-logo\"><img decoding=\"async\" class=\"\" loading=\"lazy\" alt=\"\" src=\"https:\/\/www.capgemini.com\/mx-es\/wp-content\/uploads\/sites\/28\/2026\/03\/Marta.jpg?w=600\" \/><\/div><div class=\"date-name-info\"><div class=\"author-text\">Marta Kisiela<\/div><div class=\"date-text\">mar. 24, 2026<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n<div class=\"wp-block-cg-blocks-cg-blocks-faq-schema\"><section class=\"undefined section section--faqs-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-8\"><div class=\"content-title\"><h2>Preguntas frecuentes:<\/h2><\/div><\/div><\/div><div class=\"filters filters--vertical\" data-max=\"100\"><div class=\"expanders filters-content\"><div class=\"row\"><div class=\"col-12 col-md-8\"><div class=\"expander-box filter-box tag-active opened\" data-filter=\"\"><div class=\"expander-title\" role=\"button\" tabindex=\"0\" aria-expanded=\"true\"><h3>\u00bfQu\u00e9 es ServiceNow Knowledge?<\/h3><\/div><div class=\"expander-content\"><p>ServiceNow Knowledge es la conferencia anual insignia de ServiceNow, centrada en flujos de trabajo impulsados \u200b\u200bpor la IA, la automatizaci\u00f3n y la innovaci\u00f3n de la plataforma. Al reunir a ejecutivos, expertos y profesionales, el evento ofrece sesiones, historias de clientes y ponencias magistrales que brindan a los asistentes perspectivas del mundo real, de la mano de algunos de los l\u00edderes m\u00e1s visionarios de la actualidad en los \u00e1mbitos de la tecnolog\u00eda y la IA. Es el lugar donde las organizaciones pueden acudir para experimentar la m\u00e1xima exhibici\u00f3n de la inteligencia humana y artificial.<\/p><\/div><\/div><\/div><\/div><div class=\"row\"><div class=\"col-12 col-md-8\"><div class=\"expander-box filter-box tag-active \" data-filter=\"\"><div class=\"expander-title\" role=\"button\" tabindex=\"0\" aria-expanded=\"false\"><h3>\u00bfD\u00f3nde puedo encontrar a Capgemini en Knowledge 2026?<\/h3><\/div><div class=\"expander-content\"><p>Pueden encontrarnos en nuestro stand 2401, en el piso de la exposici\u00f3n.<\/p><\/div><\/div><\/div><\/div><div class=\"row\"><div class=\"col-12 col-md-8\"><div class=\"expander-box filter-box tag-active \" data-filter=\"\"><div class=\"expander-title\" role=\"button\" tabindex=\"0\" aria-expanded=\"false\"><h3>\u00bfQu\u00e9 est\u00e1 presentando Capgemini en Knowledge 2026?<\/h3><\/div><div class=\"expander-content\"><p>Capgemini destacar\u00e1 experiencias reales de interacci\u00f3n entre humanos e IA, demostrando c\u00f3mo ServiceNow, la IA generativa (GenAI), Now Assist y la IA ag\u00e9ntica pueden transformar los flujos de trabajo en \u00e1reas como RR. HH., TI, operaciones y casos de uso espec\u00edficos de cada sector. Los asistentes podr\u00e1n explorar demostraciones que exhiben la orquestaci\u00f3n integral, la automatizaci\u00f3n y la toma de decisiones inteligente.<\/p><\/div><\/div><\/div><\/div><div class=\"row\"><div class=\"col-12 col-md-8\"><div class=\"expander-box filter-box tag-active \" data-filter=\"\"><div class=\"expander-title\" role=\"button\" tabindex=\"0\" aria-expanded=\"false\"><h3>\u00bfQu\u00e9 es la \u00abexperiencia humano-IA\u00bb a la que se refiere Capgemini?<\/h3><\/div><div class=\"expander-content\"><p>Describe la pr\u00f3xima generaci\u00f3n de flujos de trabajo empresariales, en la que la IA potencia las capacidades humanas, ayudando a los empleados a tomar decisiones m\u00e1s r\u00e1pidas, reducir las tareas manuales y centrarse en el trabajo de alto valor. Este concepto se sit\u00faa en el coraz\u00f3n de la presencia de Capgemini en Knowledge 2026.<\/p><\/div><\/div><\/div><\/div><div class=\"row\"><div class=\"col-12 col-md-8\"><div class=\"expander-box filter-box tag-active \" data-filter=\"\"><div class=\"expander-title\" role=\"button\" tabindex=\"0\" aria-expanded=\"false\"><h3>\u00bfC\u00f3mo est\u00e1 utilizando Capgemini la IA ag\u00e9ntica con ServiceNow?<\/h3><\/div><div class=\"expander-content\"><p>Capgemini est\u00e1 aplicando modelos basados \u200b\u200ben agentes para construir flujos de trabajo aut\u00f3nomos \u2014para operaciones de RR. HH., orientaci\u00f3n sobre beneficios, actualizaci\u00f3n de datos de empleados y contextos sectoriales como la log\u00edstica y la automoci\u00f3n\u2014, interconectando sistemas, anticipando necesidades y automatizando decisiones de extremo a extremo.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u00danase a nosotros en ServiceNow Knowledge 2024 para explorar c\u00f3mo puede descubrir el futuro de su empresa conectada, a trav\u00e9s de nuestras sesiones y demostraciones.<\/p>\n","protected":false},"author":257,"featured_media":1000001209223,"template":"","meta":{"cg_dt_proposed_to":[9],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"e952ab4e-9a8f-4adc-b9a2-6048d3f124b9\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":true,"cg_dt_link_disabled":true,"footnotes":"","cg_event_start":"2024-05-7T00:00:00","cg_event_end":"2024-05-9T00:00:00","cg_event_timezone":"","event_location":"The Venetian, Las Vegas","cg_event_type":"Business","cg_event_short_title":"ServiceNow knowledge 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