Shift Lead Database

Position: Shift Lead Database

Location: CDMX/AGS (Hibrido)

Job reference code*:

Practice: PBS

What you’ll do?

Job Description

Shift Lead Database

Typical Job Responsibilities:

Each shift is led by a so-called Shift Lead. The responsibilities of Shift Lead are as follows:

  • Review escalated SR and takes appropriate action such as assigning additional resources, obtaining downtime approval, invoking Incident Management process, contact Oncall support
  • Inform Team Lead, if any SR is escalated
  • Update the Escalation Tracker with ticket trend
  • Oversees other Team Members, creates schedules and performs administrative tasks
  • Conduct atleast 3 technical knowledge sharing sessions to improve respective team’s technical skills, product knowledge, social interaction in the workplace
  • Ensure team availability by overlapping shifts, create schedules ahead of time and so on
  • Ensure continuity of effective working by accurate, reliable communication of task-relevant information across shift changes. Shift changeover typically includes 1) A period of preparation by outgoing personnel, 2) Shift handover, where outgoing and incoming personnel communicate to exchange task-relevant information and 3) Cross-checking of information by incoming personnel as they assume responsibility for the task1,2
  • Analyze workload in shift and assign tickets to Executors based on priorities
  • Ensure no scheduled activities are missed
  • Retain the knowledge gained in solving contemporary issues and cascade the information to the entire team
  • Provide technical guidance to team, whenever required
  • Availability, reachability over skype/phone during the shift

Technical Skills—

Good knowledge S/4 HANA, SAP BASIS and SAP FIORI,

  • Experience administrating S/4HANA and SAP ERP/ECC
  • Particularly good understanding of, and troubleshooting skills for: user management, Trust Manager, Security Audit Log, Authorization Objects, and RFCs
  • Strong knowledge of public/Private and Hybrid cloud concepts
  • At least basic knowledge of network and storage concepts
  • Good debugging and problem-solving skills
  • SAP BTP and its integration
  • SAP cloud connector for On Premises system
  • Identify top issues, define service plan, and drive implementation of identified action items across customer landscape
  • Deep experience in technical planning, implementation, configuration and integration of SAP solutions.

Soft skills:

Work Underpressure, Quality at work, Results Oriented, Desire to change the world.

What can YOU expect in a career with Capgemini?

  • Working in a team environment, Consultants will focus on the analysis, design and development of technology-based solutions for Capgemini’s clients.
  • You will work alongside technical, functional and industry specialists to assist with the development, implementation and integration of innovative system solutions including methods, techniques and tools.
  • You will contribute to client satisfaction by providing timely and responsive value-added services and work products.
  • Capgemini offers a competitive compensation and benefits package.
  • Headquartered in Paris, France, Capgemini has a presence of 2,400 consultants in Mexico distributed among 3 sites located in Mexico City, Monterrey and Aguascalientes. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore®, its worldwide delivery model.

You will love this job because

  • Capgemini focuses on giving each new hire a YOU-nique experience through our recruitment process and on-boarding program, as well as by helping you to build your own career and professional skills foundation.
  • Capgemini provides a collaborative environment that embodies and holds the following stated values close to heart: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun.
  • Capgemini cultivates an atmosphere for development that enables YOU to be hands-on, planning for your growth, both horizontally and vertically.

Please apply only if you have the required profile.

Escrito el

agosto 25, 2022