Senior Contact Center Unified Communications (UC) Engineer

Location: Aguascalientes

Job reference code*: 5613033

*Mandatory field

 Practice: Cloud

Industry – Sector: SF

  • Directing designs, implementation and support of Cisco Contact Center UC (Voice, Video, Messaging) for expansion
  • Relocation or consolidation of voice infrastructure for all CWC locations
  • Configuration, troubleshooting and maintenance of Cisco environment, including integrations, third-party key such as Call and screen recording, Campaign managers, ASR / TTS, Voice and text analysis
  • Configuration and maintenance of Cisco Unified Border Elements (CUBE)
  • Monitor and identify capacity, quality and performance issues for VoIP traffic to ensure continuous, uninterrupted and reliable operation of systems.
  • Developing budgets for new UC projects and initiatives
  • Documentation, defined and respected processes
  • Provides proactive and committed leadership on key projects designed to increase revenue, reduce expenses, improve business efficiency, and improve the customer experience.
  • Performs miscellaneous work-related tasks as assigned by the reporting manager


  • VoIP

What can YOU expect in a career with Capgemini?

  • Working in a team environment, Consultants will focus on the analysis, design and development of technology-based solutions for Capgemini’s clients.
  • You will work alongside technical, functional and industry specialists to assist with the development, implementation and integration of innovative system solutions including methods, techniques and tools.
  • You will contribute to client satisfaction by providing timely and responsive value-added services and work products.
  • Capgemini offers a competitive compensation and benefits package.
  • Headquartered in Paris, France, Capgemini has a presence of 2,400 consultants in Mexico distributed among 3 sites located in Mexico City, Monterrey and Aguascalientes. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore®, its worldwide delivery model.

You will love this job because

  • Capgemini focuses on giving each new hire a YOU-nique experience through our recruitment process and on-boarding program, as well as by helping you to build your own career and professional skills foundation.
  • Capgemini provides a collaborative environment that embodies and holds the following stated values close to heart: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun.
  • Capgemini cultivates an atmosphere for development that enables YOU to be hands-on, planning for your growth, both horizontally and vertically.
  • Aguascalientes advantages
  • Aguascalientes is a strategic area of ​​economic growth where world-class companies have been established, from different sectors: automotive and manufacturing,consulting, technology. This city has numerous advantages: safety, cost of living and quality of life, education level and competitiveness, among others.
  • Our Delivery Center in Aguascalientes serves companies from the US, Canada, Europe, Latin America and Mexico, providing a wide range of services in several sectors such as Consumer Products & Retail and Manufacturing, among others.

Please apply only if you have the required profile.



Escrito el

July 31, 2020

Nivel de experiencia

3+ YOE

Nivel de educación

Bachelor's Degree, Engineering