"By 2018, insurers anticipate nearly one-fifth (19.7%) of their business to be generated through internet, up from 12.7% in 2013. Another 10.9% is expected to come via mobile channels, up from a mere 1.5% in 2013. In effect, within five years, nearly one-third of the insurance industry’s business is expected to occur digitally."
–World Insurance Report, 2014
Grow Revenue & Reduce Costs
Insurers are facing tremendous bottom-line pressures with rising customer acquisition, retention and claims costs. In addition, the rapid adoption of mobiles and smartphones by consumers has forced insurers to support a complex mobile infrastructure with multiple devices, platforms and operating systems, thereby increasing support costs.
Enhance Customer Experience
A major challenge for insurers is providing a consistent, integrated customer experience leveraging traditional agent/broker relationships across emerging channels like mobile, web and social media. Mobile self-service applications for various functions such as quotes, policy renewals and claims processing let insurers offer customers a convenient and differentiated experience while reducing time to service.
Agents are not sufficiently enabled, leading to dissatisfaction and longer times to service customers. The addition of mobile channel can add to this complexity and inefficiency, if not well-designed. Introduction of features such as ready access to product catalogues, e-application and straight through processing of policy and claims on mobile can enhance the efficiency of agents and brokers, thereby increasing customer satisfaction and reducing the customer service calls.
Enterprise Data Integration
Mobile data needs to be well-integrated and accessible via multiple channels such as Social Media, Web and CRM. The siloed channel processes leads to inaccurate feed of data, resulting into inadequate reporting and limited decision making capability. A consolidated customer need analysis is only possible with a centralized storage and reporting process across the enterprise.
Capgemini can help you discover and define opportunities to reach mobile customers and optimize mobile workers. Mobile strategies involve marketing, sales and customer relationship management (CRM) initiatives to drive the top line, and self-service options to feed the bottom line. We can apply a phased approach to mobile adoption or enhancement to help you prioritize initiatives.
Mobile Applications Development and Testing
We provide highly industrialized application development for mobile applications in the areas of policy administration and claims services, including testing for both applications and mobile web across multiple deployment models. Our Mobility Service Center of Excellence and Development Centers provide pure mobile web, hybrid web-native, multiplatform development and pure native applications leveraging our expertise and industrialized capability in iOS, Android, BB, Symbian and more.
Capgemini has tools and services that enable mobile solutions for multiple platforms and back-end sources, including platform configuration and implementation, systems integration and security. We bring significant capabilities and expertise in framework-based implementations, including platforms such as Kony, Pega, Pyxis, Phonegap, Salesforce, Sencha, Wope and Backelite.
Our managed mobility service provides application lifecycle services, device management and related solutions that helps you gain a competitive edge by taking advantage of the growing power of mobility while ensuring alignment with your existing IT portfolio.
Comprehensive End-to-End Insurance Mobility Solutions
Capgemini's Mobile Solutions for insurers span the insurance value chain, from marketing to policy issuance to claims payout. Our mobile strategy is created collaboratively with our clients to be well integrated with channel objectives. Our comprehensive offering provides enhanced customer experience, employee productivity and an opportunity of brand differentiation.
Exclusive Set of Tools and Practices
Our Mobile Center of Excellence provides multi-platform and multi-Operating System expertise. We have a well-established Rapid Design and Visualization [RDV] methodology, used for requirements definition and collaborative design. By using RDV, insurers can reduce rework cost by 50% and accelerate time to market of mobile applications by 20%. We have demonstrable mobile applications in policy and claims processing. Our Mobile Test Labs for insurance have more than 100 testing accelerators and over 1,000 reusable test cases.
Deep Domain Knowledge and Expertise in Insurance
- Over 400 insurance clients including 12 of 15 world’s largest insurers
- 5,000+ dedicated insurance professionals, and more than 1,500 insurance testing professionals
- More than 1,500 resources in Mobility practice, with 300 currently deployed to develop mobile solutions in insurance
- World-class infrastructure of Mobile Center of Excellence and Test Labs providing ‘start-up touch and feel’ experience
- Strategic alliances with leading mobility vendors such as Salesforce.com, Kony and Pega