{"id":518523,"date":"2024-05-27T20:15:59","date_gmt":"2024-07-12T06:28:51","guid":{"rendered":"https:\/\/www.capgemini.com\/jp-jp\/?post_type=client-story&#038;p=518523"},"modified":"2025-03-26T16:41:59","modified_gmt":"2025-03-26T16:41:59","slug":"eneco-emobility-supercharges-its-customer-care-with-generative-ai","status":"publish","type":"client-story","link":"https:\/\/www.capgemini.com\/jp-jp\/news\/client-stories\/eneco-emobility-supercharges-its-customer-care-with-generative-ai\/","title":{"rendered":"Eneco eMobility\u793e\u3001\u751f\u6210AI\u3067\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u3092\u5f37\u5316"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/05\/Eneco-eMobility-client-story-web-page-banner.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/05\/Eneco-eMobility-client-story-web-page-banner.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/05\/Eneco-eMobility-client-story-web-page-banner.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/05\/Eneco-eMobility-client-story-web-page-banner.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/05\/Eneco-eMobility-client-story-web-page-banner.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/05\/Eneco-eMobility-client-story-web-page-banner.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/05\/Eneco-eMobility-client-story-web-page-banner.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/05\/Eneco-eMobility-client-story-web-page-banner.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/05\/Eneco-eMobility-client-story-web-page-banner.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Client story\uff08\u5c0e\u5165\u4e8b\u4f8b\uff09<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Eneco eMobility\u793e\u3001\u751f\u6210AI\u3067\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u3092\u5f37\u5316<\/h1><\/div><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles \"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/05\/Eneco-eMobility-client-story-case-study-2.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"\u65b0\u3057\u3044\u30a6\u30a3\u30f3\u30c9\u30a6\u3067\u958b\u304f\"><span>\u82f1\u8a9e\u7248\u3092\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9<\/span><span class=\"type\">310 KB  pdf<\/span><\/a><\/div><div class=\"col-md-4 downloadFiles \"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/jp-jp\/wp-content\/uploads\/sites\/22\/2024\/05\/JPN01_Eneco-eMobility-client-story-case-study-2.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"\u65b0\u3057\u3044\u30a6\u30a3\u30f3\u30c9\u30a6\u3067\u958b\u304f\"><span>\u65e5\u672c\u8a9e\u7248\u3092\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9<\/span><span class=\"type\">1,023 KB  pdf<\/span><\/a><\/div><\/div><\/div><div class=\"infoWrapper \"><div class=\"row\"><div class=\"col-md-4\"><span class=\"fieldName\">\u30af\u30e9\u30a4\u30a2\u30f3\u30c8: Eneco eMobility<\/span><\/div><div class=\"col-md-4\"><span class=\"fieldName\">\u5730\u57df: \u6b27\u5dde<\/span><\/div><div class=\"col-md-4\"><span class=\"fieldName\">\u696d\u754c: \u30a8\u30cd\u30eb\u30ae\u30fc\u30c8\u30e9\u30f3\u30b8\u30b7\u30e7\u30f3\u30fb\u516c\u76ca\u4e8b\u696d<\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\"><strong>EV\u5145\u96fb\u30b5\u30fc\u30d3\u30b9\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc Eneco eMobililty\u793e<\/strong>\u3001<strong>\u30ad\u30e3\u30c3\u30d7\u30b8\u30a7\u30df\u30cb\u3068\u306e\u5354\u696d\u3092\u901a\u3058\u3066Dynamics 365 Contact Center\u3092\u5c0e\u5165\u3057\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u751f\u7523\u6027\u3068\u9867\u5ba2\u4f53\u9a13\u3092\u5411\u4e0a<\/strong>\u3000<\/h2><p class=\"intro-para-content\"><br><strong><strong>\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u306e\u8ab2\u984c<\/strong>:<\/strong> \u6025\u6210\u9577\u3092\u9042\u3052\u308bEneco eMobililty\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u6539\u5584\u3092\u55ab\u7dca\u306e\u8ab2\u984c\u3068\u3057\u3066\u3001\u30b5\u30fc\u30d3\u30b9\u5411\u4e0a\u30fb\u8fc5\u901f\u5316\u30fb\u30b3\u30b9\u30c8\u524a\u6e1b\u306b\u6709\u7528\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u6a21\u7d22\u3057\u3066\u3044\u307e\u3057\u305f\u3002<br><br><strong><strong>\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3<\/strong>:<\/strong> \u540c\u793e\u306e\u62c5\u5f53\u30c1\u30fc\u30e0\u306f\u30ad\u30e3\u30c3\u30d7\u30b8\u30a7\u30df\u30cb\u3068\u5354\u696d\u3057\u3066Microsoft Dynamics 365 Contact Center \uff08\u751f\u6210AI\u3092\u6d3b\u7528\u3057\u305fCopilot\u30d5\u30a1\u30fc\u30b9\u30c8\u306e\u30af\u30e9\u30a6\u30c9\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc \uff09\u3092\u5c0e\u5165\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u30fb\u751f\u7523\u6027\u30fb\u5f93\u696d\u54e1\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u307e\u3057\u305f\u3002<br><br><strong><strong>\u6210\u679c<\/strong>:<\/strong><\/p><ul class=\"box-list\"><li>\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u306e\u6e80\u8db3\u5ea6\u304c\u5411\u4e0a<\/li><li>\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u751f\u7523\u6027\u304c\u6539\u5584\u3055\u308c\u3001\u5e73\u5747\u30e9\u30c3\u30d7\u30a2\u30c3\u30d7\u6642\u9593\u304c50%\u77ed\u7e2e<\/li><li>\u4e00\u5b9a\u6642\u9593\u306b\u304a\u3051\u308b\u30b1\u30fc\u30b9\u51e6\u7406\u6570\uff08\u30b9\u30eb\u30fc\u30d7\u30c3\u30c8\uff09\u304c\u4f38\u9577<\/li><li>Copilot\u306e\u30a2\u30b7\u30b9\u30c8\u6a5f\u80fd\u7fd2\u5f97\u306b\u8981\u3059\u308b\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u6642\u9593\u304c4\u6642\u9593\u304b\u3089\u308f\u305a\u304b1\u6642\u9593\u306b\u77ed\u7e2e<\/li><li>\u30e9\u30a4\u30bb\u30f3\u30b9\u8cbb\u7528\u304c2\u5206\u306e1\u306b\u524a\u6e1b<\/li><\/ul><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para-video section section--info-2cols section--insights section-video\"><div class=\"bg-color video-align-right\"><div class=\"container\"><div class=\"row video-align-left\"><div class=\"col-md-12\"><div class=\"video-align-left row box box--4 box--mini\"><div class=\"col-md-3\"><h3 class=\"Video-title\" data-maxlength=\"34\"><\/h3><div class=\"video-info\"><p data-maxlength=\"68\">Supercharges customer care with GenAI<br>[\u82f1\u8a9e\u5b57\u5e55\u3067\u306e\u3054\u6848\u5185]<\/p><\/div><\/div><div class=\"col-md-8 box-img-wrapper\"><div class=\"video-box\"><div class=\"video-wrapper\"><iframe title=\"video-section\" src=\"https:\/\/www.youtube.com\/embed\/W0ZsFGdZQTo\" frameborder=\"0\" rel=\"0\" allow=\"accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/div><\/div><\/div><div class=\"col-md-1\"><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<p>Eneco eMobility\u306f\u3001\u30aa\u30e9\u30f3\u30c0\u3068\u30d9\u30eb\u30ae\u30fc\u306e\u300c\u30b9\u30de\u30fc\u30c8EV\u5145\u96fb\u30b5\u30fc\u30d3\u30b9\u4e8b\u696d\u8005\u300d\u4e0a\u4f4d3\u793e\u306e1\u793e\u3067\u3001\u9867\u5ba2\u306e\u96fb\u6c17\u81ea\u52d5\u8eca\uff08\u4ee5\u4e0b\u3001EV\uff09\u3078\u306e\u79fb\u884c\u309210\u5e74\u4ee5\u4e0a\u306b\u308f\u305f\u308a\u652f\u63f4\u3057\u3066\u304d\u307e\u3057\u305f\u3002\u6025\u6210\u9577\u306b\u4f34\u3044\u30b5\u30dd\u30fc\u30c8\u3059\u308bEV\u9867\u5ba2\u6570\u304c\u5897\u5927\u3059\u308b\u4e2d\u3001\u696d\u52d9\u91cf\u3084\u51e6\u7406\u6642\u9593\u306e\u9700\u8981\u5897\u306b\u5bfe\u5fdc\u3057\u3064\u3064\u3001\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u306e\u53cc\u65b9\u306b\u5fc3\u5730\u3088\u3044\u4f53\u9a13\u3092\u4e00\u8cab\u3057\u3066\u63d0\u4f9b\u3067\u304d\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u696d\u52d9\u306e\u69cb\u7bc9\u304c\u55ab\u7dca\u306e\u8ab2\u984c\u3068\u306a\u3063\u3066\u3044\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>Eneco eMobility\u306eCTO\u3001Maarten van der Beek\u6c0f\u306f\u300c\u591a\u304f\u306e\u4eba\u305f\u3061\u304cEV\u306b\u79fb\u884c\u3057\u3066\u304a\u308a\u3001\u5e02\u5834\u306f\u6025\u901f\u306b\u6210\u9577\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u306b\u5fdc\u3048\u3066\u5f53\u793e\u306f\u3001\u5145\u96fb\u30b9\u30dd\u30c3\u30c8\u5229\u7528\u8005\u306e\u5897\u52a0\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u306b\u30b5\u30fc\u30d3\u30b9\u3092\u62e1\u5145\u3057\u3066\u3044\u304f\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u300d\u3068\u8a00\u3044\u3001\u300c\u3053\u3046\u3057\u305f\u898f\u6a21\u62e1\u5927\u306e\u8ab2\u984c\u306b\u5bfe\u51e6\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u30b1\u30fc\u30b9\u51e6\u7406\u3092\u652f\u63f4\u30fb\u81ea\u52d5\u5316\u30fb\u7c21\u7d20\u5316\u3059\u308b\u30c4\u30fc\u30eb\u3092\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u63d0\u4f9b\u3057\u3066\u52b9\u7387\u3092\u9ad8\u3081\u3001\u30b3\u30b9\u30c8\u524a\u6e1b\u3092\u56f3\u308a\u306a\u304c\u3089\u3001\u3088\u308a\u591a\u304f\u306e\u4fa1\u5024\u3092\u63d0\u4f9b\u3057\u3001\u3088\u308a\u591a\u304f\u306e\u51e6\u7406\u4ef6\u6570\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3057\u305f\u300d\u3068\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u751f\u6210ai\u3067\u751f\u7523\u6027\u3068\u4f53\u9a13\u3092\u5411\u4e0a\"><strong>\u751f\u6210AI\u3067\u751f\u7523\u6027\u3068\u4f53\u9a13\u3092\u5411\u4e0a<\/strong><\/h2>\n\n\n\n<p>\u6210\u9577\u3068\u6539\u5584\u306e\u6a5f\u4f1a\u3092\u7279\u5b9a\u3057\u305fEneco eMobility\u306f\u3001\u304b\u306d\u3066\u3088\u308a\u5354\u696d\u95a2\u4fc2\u306b\u3042\u3063\u305f\u30ad\u30e3\u30c3\u30d7\u30b8\u30a7\u30df\u30cb\u306b\u52a9\u8a00\u3092\u6c42\u3081\u307e\u3057\u305f\u3002\u30ad\u30e3\u30c3\u30d7\u30b8\u30a7\u30df\u30cb\u306e\u30c1\u30fc\u30e0\u306f\u3001\u65e2\u5b58\u30b7\u30b9\u30c6\u30e0\u3001\u30d7\u30ed\u30bb\u30b9\u3001\u76ee\u6a19\u3092\u7cbe\u67fb\u3057\u305f\u5f8c\u3001Eneco eMobility\u304c\u55b6\u696d\u3068\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3092\u5408\u7406\u5316\u3059\u308b\u305f\u3081\u306b\u65e2\u306b\u5c0e\u5165\u3057\u3066\u3044\u305fMicrosoft Dynamics 365\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u62e1\u5f35\u3092\u63d0\u6848\u3057\u307e\u3057\u305f\u3002\u5177\u4f53\u7684\u306b\u306fCopilot\u306e\u751f\u6210AI\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u4fa1\u5024\u3092\u6d3b\u304b\u3059\u3053\u3068\u306b\u3057\u305f\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u30ad\u30e3\u30c3\u30d7\u30b8\u30a7\u30df\u30cb\u306e\u30de\u30cd\u30fc\u30b8\u30f3\u30b0\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u30fb\u30a2\u30fc\u30ad\u30c6\u30af\u30c8\u3001Peter Ruiter\u306f\u300c\u5f53\u793e\u306b\u306f\u3001Eneco eMobility\u3078\u306eMicrosoft Dynamics\u5c0e\u5165\u3092\u6210\u529f\u3055\u305b\u305f\u5b9f\u7e3e\u304c\u3042\u308a\u307e\u3057\u305f\u300d\u3068\u8a00\u3044\u3001\u300c\u3067\u3059\u304b\u3089\u3001Eneco eMobility\u304c\u4f55\u3092\u9054\u6210\u3057\u305f\u3044\u306e\u304b\u3092\u805e\u3044\u305f\u3068\u304d\u3001Microsoft Copilot\u3053\u305d\u6700\u9069\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3060\u3068\u601d\u3044\u307e\u3057\u305f\u3002\u524d\u56de\u306e\u6210\u529f\u3092\u6d3b\u304b\u3059\u306e\u306f\u81ea\u7136\u306a\u6d41\u308c\u3067\u3059\u3057\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u5f37\u5316\u3057\u696d\u52d9\u306e\u3084\u308a\u65b9\u3092\u5909\u9769\u3059\u308b\u3053\u3068\u3067\u3001\u52b9\u7387\u3068\u54c1\u8cea\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u9867\u5ba2\u306e\u4e21\u8005\u304c\u30e1\u30ea\u30c3\u30c8\u3092\u4eab\u53d7\u3067\u304d\u308b\u3001\u6700\u5584\u306e\u65b9\u6cd5\u3060\u3068\u601d\u3044\u307e\u3057\u305f\u300d\u3068\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>Maarten van der Beek\u6c0f\uff08\u524d\u51fa\uff09\u306f\u300c\u30ad\u30e3\u30c3\u30d7\u30b8\u30a7\u30df\u30cb\u306fCopilot\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306e\u8a2d\u8a08\u30fb\u5b9f\u88c5\u30fb\u79fb\u884c\u306e\u5404\u6bb5\u968e\u3067\u3001\u6838\u3068\u306a\u308b\u6280\u8853\u7684\u80fd\u529b\u3092\u63d0\u4f9b\u3057\u3066\u304f\u308c\u307e\u3057\u305f\u3002\u5f7c\u3089\u306e\u5c02\u9580\u77e5\u8b58\u3068\u6280\u8853\u529b\u306e\u304a\u304b\u3052\u3067\u3001\u30d7\u30ed\u30bb\u30b9\u3092\u5186\u6ed1\u304b\u3064\u8fc5\u901f\u306b\u9032\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3057\u305f\u300d\u3068\u8a00\u3044\u3001\u300c\u4eca\u56de\u306e\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306b\u9650\u3089\u305a\u30ad\u30e3\u30c3\u30d7\u30b8\u30a7\u30df\u30cb\u306f\u3001\u5c06\u6765\u3092\u898b\u636e\u3048\u305f\u30d3\u30b8\u30cd\u30b9\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u3092\u5f62\u6210\u3059\u308b\u4e0a\u3067\u3001\u3053\u308c\u307e\u3067\u3082\u305d\u3057\u3066\u3053\u308c\u304b\u3089\u3082\u3001\u4fe1\u983c\u3067\u304d\u308b\u5f53\u793e\u306e\u30d1\u30fc\u30c8\u30ca\u30fc\u3067\u3059\u300d\u3068\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>Peter Ruiter\uff08\u524d\u51fa\uff09\u306f\u300c\u4eca\u56de\u306e\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3067\u306f\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u3068\u3063\u3066\u306e\u53d7\u3051\u5165\u308c\u6613\u3055\u3092\u512a\u5148\u3057\u307e\u3057\u305f\u3002\u305d\u306e\u305f\u3081Eneco eMobility\u306e\u30c1\u30fc\u30e0\u306b\u4f34\u8d70\u3057\u3001\u3072\u3068\u3064\u306e\u30c1\u30fc\u30e0\u3068\u3057\u3066\u53cd\u5fa9\u578b\u30d7\u30ed\u30bb\u30b9\u306b\u53d6\u308a\u7d44\u307f\u307e\u3057\u305f\u3002\u958b\u767a\u30fb\u30c6\u30b9\u30c8\u30fb\u8abf\u6574\u3092\u7e70\u308a\u8fd4\u3059\u3053\u3068\u3067\u3001Eneco eMobility\u306e\u30cb\u30fc\u30ba\u306b\u5408\u81f4\u3057\u305f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u4f5c\u308a\u4e0a\u3052\u305f\u306e\u3067\u3059\u3002\u3053\u3046\u3057\u305f\u30aa\u30fc\u30d7\u30f3\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u3001\u8a66\u3057\u30fb\u6279\u8a55\u3057\u30fb\u8abf\u6574\u3057\u3066\u3044\u3053\u3046\u3068\u3044\u3046\u610f\u6b32\u304c\u4e2d\u5fc3\u7684\u306a\u5f79\u5272\u3092\u679c\u305f\u3057\u3001Eneco eMobility\u306e\u30c1\u30fc\u30e0\u306a\u3089\u3073\u306b\u4e21\u793e\u306e\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u306a\u3089\u3067\u306f\u72ec\u81ea\u306e\u53d6\u308a\u7d44\u307f\u3068\u6210\u679c\u3092\u3082\u305f\u3089\u3057\u307e\u3057\u305f\u300d\u3068\u8a00\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u5c0f\u3055\u304f\u59cb\u3081\u3066-\u7d20\u65e9\u304f\u62e1\u5927\"><strong>\u5c0f\u3055\u304f\u59cb\u3081\u3066\u3001\u7d20\u65e9\u304f\u62e1\u5927<\/strong><\/h2>\n\n\n\n<p>\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306f\u6700\u3082\u7cbe\u901a\u3057\u305f\u5c11\u4eba\u6570\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u30b0\u30eb\u30fc\u30d7\u3092\u7d44\u307f\u3001Copilot\u306e\u3055\u307e\u3056\u307e\u306a\u8981\u7d20\u3092\u3072\u3068\u3064\u305a\u3064\u30c6\u30b9\u30c8\u30fb\u691c\u8a3c\u3059\u308b\u3053\u3068\u304b\u3089\u30b9\u30bf\u30fc\u30c8\u3057\u307e\u3057\u305f\u3002\u7740\u60f3\u304b\u3089\u3061\u3087\u3046\u30695\u9031\u9593\u5f8c\u3001Eneco eMobility\u3068\u30ad\u30e3\u30c3\u30d7\u30b8\u30a7\u30df\u30cb\u306f\u3001\u3044\u304f\u3064\u304b\u306e\u30d1\u30a4\u30ed\u30c3\u30c8\u30b0\u30eb\u30fc\u30d7\u306bMicrosoft Dynamics 365 Contact Center\u3092\u521d\u3081\u3066\u5c0e\u5165\u3057\u307e\u3057\u305f\u3002\u305d\u308c\u4ee5\u964d\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u90e8\u9580\u3067\u306f\u3001\u65b0\u898f\u30c1\u30fc\u30e0\u30e1\u30f3\u30d0\u30fc\u306e\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u306b\u5fc5\u8981\u306a\u6642\u9593\u304c\u308f\u305a\u304b1\u6642\u9593\u306b\u77ed\u7e2e\u3055\u308c\u3001\u30b3\u30b9\u30c8\u3082\u524a\u6e1b\u3055\u308c\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u3055\u3089\u306b\u91cd\u8981\u306a\u306e\u306f\u3001\u3053\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u304c\u5f93\u696d\u54e1\u4f53\u9a13\u3092\u4e00\u5909\u3055\u305b\u3001\u975e\u5e38\u306b\u77ed\u671f\u9593\u306e\u3046\u3061\u306b\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u53d7\u3051\u5165\u308c\u3089\u308c\u305f\u3053\u3068\u3067\u3059\u3002\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304b\u3089\u306f\u6e80\u8db3\u5ea6\u304c\u9ad8\u307e\u3063\u305f\u3068\u3044\u3046\u5831\u544a\u3092\u53d7\u3051\u3066\u3044\u307e\u3059\u3002Copilot\u304c\u63d0\u4f9b\u3059\u308b\u8a72\u5f53\u3059\u308b\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\uff08CRM\uff09\u60c5\u5831\u306f\u3001\u901a\u8a71\u4e2d\u306e\u6307\u91dd\u3068\u3057\u3066\u5f79\u7acb\u3061\u307e\u3059\u3002\u307e\u305f\u30e9\u30a4\u30d6\u306e\u4f1a\u8a71\u8981\u7d04\u3092\u4f7f\u3048\u3070\u3001\u3088\u308a\u8fc5\u901f\u304b\u3064\u5bb9\u6613\u306b\u5bfe\u5fdc\u3092\u5b8c\u4e86\u3067\u304d\u307e\u3059\u3002\u3042\u308b\u3044\u306f\u30b1\u30fc\u30b9\u304c\u8a72\u5f53\u3059\u308b\u30c1\u30fc\u30e0\u306b\u5f15\u304d\u7d99\u304c\u308c\u308b\u5834\u5408\u306b\u3082\u3001\u5f15\u304d\u7d99\u3044\u3060\u30c1\u30fc\u30e0\u306f\u3001\u9032\u884c\u4e2d\u306e\u30b1\u30fc\u30b9\u306e\u4f1a\u8a71\u8981\u7d04\u3092\u53c2\u7167\u3057\u3066\u7d20\u65e9\u304f\u80cc\u666f\u3092\u7406\u89e3\u3057\u3001\u52b9\u679c\u7684\u306a\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002Copilot\u306f\u30c1\u30e3\u30c3\u30c8\u30b5\u30fc\u30d3\u30b9\u3082\u5099\u3048\u3066\u304a\u308a\u3001\u7279\u306b\u96e3\u3057\u3044\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u3057\u3066\u306f\u3001\u30c1\u30e3\u30c3\u30c8\u6a5f\u80fd\u3092\u4f7f\u3063\u3066\u904e\u53bb\u306e\u89e3\u6c7a\u4f8b\u3092\u53c2\u8003\u306b\u3057\u3066\u56de\u7b54\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002<\/p>\n\n\n\n<p>Maarten van der Beek\u6c0f\uff08\u524d\u51fa\uff09\u306f\u300cCopilot\u3067\u306f\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u306e\u95a2\u9023\u8a18\u4e8b\u306b\u81ea\u52d5\u7684\u306b\u30ea\u30f3\u30af\u3055\u308c\u308b\u306e\u3067\u3001\u3088\u308a\u8fc5\u901f\u304b\u3064\u7684\u78ba\u306b\u9867\u5ba2\u306e\u8981\u671b\u306b\u5bfe\u5fdc\u3067\u304d\u307e\u3059\u300d\u3068\u8a00\u3044\u3001\u300c\u3055\u3089\u306b\u30b1\u30fc\u30b9\u306e\u8981\u7d04\u6a5f\u80fd\u306b\u3088\u308a\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u3064\u3064\u5e73\u5747\u30e9\u30c3\u30d7\u30a2\u30c3\u30d7\u6642\u9593\u304c50%\u8fd1\u304f\u77ed\u7e2e\u3055\u308c\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u30c1\u30fc\u30e0\u5185\u306e\u52b9\u7387\u304c\u5411\u4e0a\u3057\u307e\u3057\u305f\u3002\u3053\u308c\u307e\u3067\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u9867\u5ba2\u306e\u8a71\u3092\u805e\u3044\u305f\u308a\u7b54\u3048\u305f\u308a\u3057\u306a\u304c\u3089\u3055\u307e\u3056\u307e\u306a\u4f5c\u696d\u3092\u884c\u3063\u3066\u3044\u305f\u306e\u3067\u3059\u304c\u3001\u3044\u307e\u306f\u3001\u304a\u5ba2\u69d8\u306b\u3082\u3063\u3068\u96c6\u4e2d\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u300d\u3068\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30d9\u30eb\u30ae\u30fc\u3067Microsoft Dynamics 365 Contact Center\u306e\u5c0e\u5165\u3092\u6210\u529f\u3055\u305b\u3001\u305d\u306e\u52b9\u679c\u3092\u78ba\u8a8d\u3057\u305f\u4e21\u793e\u306f\u3001\u73fe\u5728\u3001\u30aa\u30e9\u30f3\u30c0\u306b\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3092\u5c55\u958b\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30ad\u30e3\u30c3\u30d7\u30b8\u30a7\u30df\u30cb\u30fb\u6b27\u5dde\u306e\u30de\u30a4\u30af\u30ed\u30bd\u30d5\u30c8\u30fb\u30c7\u30b8\u30bf\u30eb\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u90e8\u9580\u30ea\u30fc\u30c0\u30fc Paul Harrison\u306f\u300cCopilot\u3068\u751f\u6210AI\u306f\u3001\u5358\u306a\u308b\u6280\u8853\u7684\u5b9f\u88c5\u306b\u7559\u307e\u308b\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u975e\u5e38\u306b\u5e83\u7bc4\u306a\u30d3\u30b8\u30cd\u30b9\u30c8\u30e9\u30f3\u30b9\u30d5\u30a9\u30fc\u30e1\u30fc\u30b7\u30e7\u30f3\u306a\u3089\u3073\u306b\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u30c8\u30e9\u30f3\u30b9\u30d5\u30a9\u30fc\u30e1\u30fc\u30b7\u30e7\u30f3\u306e\u4e00\u74b0\u3068\u3057\u3066\u3001\u5f53\u793e\u306e\u9867\u5ba2\u304c\u65b0\u88fd\u54c1\u30fb\u65b0\u30b5\u30fc\u30d3\u30b9\u3001\u65b0\u305f\u306a\u53ce\u76ca\u3068\u5229\u76ca\u3092\u5275\u51fa\u3059\u308b\u305f\u3081\u306e\u624b\u6bb5\u3092\u63d0\u4f9b\u3059\u308b\u3082\u306e\u306a\u306e\u3067\u3059\u300d\u3068\u7de0\u3081\u304f\u304f\u308a\u307e\u3057\u305f\u3002<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<div class=\"wp-block-buttons is-horizontal is-content-justification-center is-layout-flex 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