Java Application Support Engineer

Position Title: Application Support Engineer
Start Date: 01 October 2018
Project Role: Support of Insurance Sales Application

Key Responsibilities:

  • Be part of the Level 2 team of the client (large multinational Insurance company based in Japan)
  • Receive emails from Level 1 Help Desk Teams / or external application teams
  • Analyze the issue in detail and categorize the defects / enhancements
  • Based on the analysis, assign the issue to appropriate teams for resolution
  • Input details of queries / defects / enhancements into Service Now Tool.
  • Support and follow up user queries to logical closure.
  • Coordinate with different teams – Development team, Testing team, Infrastructure support team, Product Team based in HK
  • Document process and checklists
  • Attend Production support meetings and provide status update on user queries

Technology Skill set required:
Basic programming (Java) and RDBMS experience

Language Requirement:
Bilingual – native Japanese or N2 level Japanese and Business level English. Work requires ~75% Japanese communication and ~25% English communication.

Others:
Experience with working in Financial / Life Insurance companies in Japan, Experience in working with Global teams in a Support position, Good communication skills will be a plus

Experience Level: 6yrs +

Ref:

2015_JP_622

Posted on:

2018年06月21日

Experience level:

Experienced (non-manager)

Education level:

Bachelor's degree or equivalent

Contract type:

Permanent

Location:

Minato-ku

Department:

Computers/Software

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