IT Service Management member for Global Life Insurance Project

Roles & Responsibility

  • Handle service tickets (incident) with interacting with business users and application team
  • Facilitate for ticket closure
  • Familiarity with basic IT infrastructure and application.
  • Work with the teams for build improvement plan
  • Create incident reports
  • Developing and documenting procedures for operation.

Required Skills 

  • 3+ years of experience in ITIL & ITSM process operation
  • Familiarity with basic IT infrastructure like Network, Storage, Database etc.
  • Basic Experience in Software deployment process
  • Monitor effectiveness of the processes and make changes as per business requirements
  • Experience working with collaboration tools like Sharepoint
  • Experience with productivity tools like MS Office, MS project etc.
  • Metrics reporting skills

Preferred Skills 

  • Good understanding of the security frameworks and controls
  • Sound understanding of the SDLC  (Systems Development Life Cycle)
  • ServiceNow operation experience

Language Proficiency:

  • Proficient in Japanese at least business level both in writing and speaking
  • Conversational level English proficiency is preferred.  

 Work LocationTokyo

Ref:

2019-JP-32

Posted on:

2019年03月18日

Experience level:

Experienced (non-manager)

Education level:

Bachelor's degree or equivalent

Contract type:

Permanent

Location:

Tokyo

Department:

IT Support

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