Financial Application Support Analyst / Jr. Support Analyst (L1/L2)

Duties and Responsibilities:

L1 and L2 application support to be performed by following tasks:
(Task dos not cover L3 and any infra/prj related duties)

  • Daily User Support: Handle daily queries for application in-scope, Performing query analysis, troubleshooting and getting back to the business or IT counterpart in a timely manner
  • Application Monitoring and Alert Resolution: Handling of alerts generated for our applications, performing investigation of alert based on the instructions mentioned in the support cards; timely escalation of alerts to L3 and infra teams when assistance is required
  • Incident management: Handling and escalating of incidents as they occur and work closely with L3 team during the process to restore defined service levels
  • Release Deployment: After receiving training on the application changes, ensuring proper documentations are in place and confirming the required approvals; Deploying changes as instructed in the run-book. Work closely with L3 team. SOD checks, Sending out status notifications
  • Documentation: Contribute to the team’s knowledge base and regularly document system information such as support cards, how to’s, FAQs, etc. on the team’s Confluence page
  • Account Provisioning for applications: Enabling access for end/ business users
  • Reporting on Agreed KPI Metric: Liaison with other 3rd Party Product/ Infra Vendors for resolution

Requirements and Qualifications:

  • Person who has more than 2-3 years of experience in IT application support or development, financial application experience such as securities or banking is preferable.
  • SQL and Unix command knowledge for basic investigation and analysis is required.


  • Japanese: Native level is ideal, but basic Japanese is also acceptable 
  • English: Business level or higher






Experienced (non-manager)


Bachelor's degree or equivalent






IT Support


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