Desktop Support Engineer

Position Title: Desktop Support Engineer
Experience Level (in number of years): 2+ Years
Work Location: Tokyo
Working Hours: 8:40 – 17:40

Job Overview:
Desktop Support Engineer – Build, test, troubleshoot virtual and physical desktop hardware in a fast paced financial services organisation..


  • Build, test and troubleshoot virtual and physical desktop hardware and other peripheral devices
  • Install and troubleshoot packaged application
  • Document processes and procedures for managing virtual desktop testing pools as well as physical desktops
  • Escalate questions to appropriate representatives or support groups
  • Follow all relevant Company policies and procedures
  • Communicate effectively to keep the team informed of status of open issues
  • Liaise and communicate with other Support Teams as required for swift and smooth solution to issues and incidents
  • Log, monitor and follow up on all incoming support requests in the client’s support ticket system ServiceNow from initial logging to solution and closure

  • 2+ Years’ experience in a similar role
  • Proven success on the job
  • Knowledge of VMware Virtualization or Virtual Desktop Infrastructure, PC hardware, Windows10, Active Directory, basic scripting, etc.
  • Fluent Japanese speaking, reading, writing.
  • Business level English speaking, reading, writing



Posted on:


Experience level:

Experienced (non-manager)

Education level:

Bachelor's degree or equivalent

Contract type:





IT Support


By continuing to navigate on this website, you accept the use of cookies.

For more information and to change the setting of cookies on your computer, please read our Privacy Policy.


Close cookie information