Client Services – Leveraging our combined innovation and technology capabilities for a sustainable future

The greatest environmental impact we can have is through the services we deliver to our clients. We have an ambition to help our clients save 10 million carbon tonnes by 2030.

Ensuring technology enables a sustainable future

Companies around the world are investing heavily in minimizing their environmental impacts and seeking to be more resource efficient. Increasingly clients are asking us about the carbon impacts of the services we provide, and the potential for technology to help them address their sustainability challenges.

As a responsible business, we want to play a leadership role in ensuring technology creates a sustainable future, particularly enabling our clients to be smarter about their resources in the products and services they create. The ICT sector has the potential to cut 9.7 times more greenhouse gases than it produces and our position as a leading technology services provider working with some of the world’s largest companies puts us in a unique position to leverage all our capabilities, expertise and solutions to help our clients.

Dr James Robey, Global Head of Environmental Sustainability talks about the need for clients to get smarter about using resources

Our services and capabilities

We have been building on strong foundations in supporting our clients’ sustainability ambitions. Recently we have been developing a deeper understanding of the carbon benefits across our services and market sectors. To date, we have identified over 30 capabilities from with in our portfolio that can help clients reduce their carbon emissions. Here are some of examples of the ways our services are already helping clients reduce their environmental impacts:

  • Developing sustainable technology. For example, using artificial intelligence to analyze and optimize energy consumption in a water utility company.
  • Creating sustainable business models. For example, centralizing a retail company’s stock procurement model to reduce the emissions from transporting goods and waste from uncoordinated purchasing plans.
  • Leveraging data and insights to drive sustainable performance. For example, visualizing a manufacturer’s energy consumption and carbon emission data to enable identification of opportunities to reduce impacts.
  • Providing managed services that increase efficiency. For example, our energy savings as a service product has helped cut a utility company’s energy consumption by 20% per annum.
  • Optimizing assets to reduce emissions and consumption. For example, installing transport management systems helps optimizing client’s fleets and logistics, reducing fuel consumption, costs and carbon emissions.
  • Providing platforms that enable sustainable technologies. For example, helping energy utilities implement smart meters and smart grids enables better management of supply and demand, and integration of renewable energy.

In addition, we have a range of environmental sustainability capabilities and tools to supplement our delivery – for example we have developed a carbon calculator tool that give us the ability to measure carbon impacts of our services and the energy consumption model that helps understand the true lifestyle cost of IT estate transformation.

  • Service Carbon Impact Calculator: Our carbon calculator enables us to understand the carbon savings our services provide our clients. This calculator can be used to provide carbon savings to supplement our business case and differentiate us in the market, as well as drive informed Carbon Conversations with clients.
  • Energy Consumption Model: The Energy Consumption Model is a highly detailed model for understanding the true lifestyle cost of IT estate transformation from an energy and carbon perspective. It takes into account the energy consumption of IT hardware, from servers and networks through to end user devices and embodied carbon during device manufacture to understand the net environmental impact of IT estate rationalization, refreshment and transformation.
  • Sustainability Innovation Support: Sustainability SMEs frequently support innovation projects and help accounts bring a new perspective to how we design solutions and use technology. We have run several successful hackathons to solve sustainability challenges and are available to support your internal and external innovation engagements.
  • Sustainable Procurement: We have developed a modular Supplier Profile Assessment tool to manage our supply chain and use the power of the data to drive ethical performance, social and environmental responsibility. Our Sustainable Procurement experts are available to support our clients with their supply chain challenges, and the Supplier Profile Assessment tool can be offered standalone or as a service.
  • Account Carbon Footprint Dashboard: We have developed an Account Carbon Footprint Dashboard that uses travel, hotel, energy consumption and expenses data to calculate the carbon emissions of our employees whilst they travel and deliver work for our clients. This tracks accounts’ footprints and visualizes the data in an engaging way to help accounts manage their travel costs and emissions and demonstrate our sustainability commitment to our clients.

In addition, we focused on advocating for technology and innovation as an enabler to address sustainability challenges

  • Through Capgemini Invent, we launched our approach for a Sustainable Business Revolution and shared expertise in areas including electric vehicles, smart cities and renewable energy.
  • Capgemini Invent’s innovation and strategy arm, Fahrenheit 212, has developed an approach to help organizations transition to cleaner business models for Clean Growth.
  • In the 21st edition of the World Energy Markets Observatory, we focused on the growing threat of climate change, particularly as it relates to energy consumption and efficiency.
  • We launched an approach to helping organizations address the circular economy. The report considers how consumer products and retail brands can build value and resiliency through the circular economy.

Some examples of how we work with clients

Capgemini develops the mission center to monitor global CO₂ sources

The CNES (Centre National d’Etudes Spatiales) has commissioned Capgemini to develop, qualify, validate and maintain the MicroCarb Mission Center. The purpose of the MicroCarb space mission is the continuous measurement of the atmospheric concentration of CO₂, the main greenhouse gas responsible for global warming. It will map the sources and sinks of CO₂ on a global scale. Read more here.

Hunting spruce bark beetles in Sweden’s forests from 700 km above the Earth

Large forestry areas are destroyed every year by spruce bark beetles. According to the national authority, Swedish Forest Agency, three to four million cubic meters of forests in Sweden were destroyed in 2018. Our business, Sogeti, worked with state-owned Sveaskog, Sweden’s largest forestry owner, to track and contain the progress of the beetle. The solution uses Artificial Intelligence, with advanced cognitive image analysis, Machine Learning and Deep Learning, to produce detailed maps that visualize the movements of the bark beetle. Drone technology is used to verify the accuracy of the data relating to affected forest areas, enabling Sveaskog to move fast to contain the progress of the bark beetles. Read more here.